Aras Marble installed a quartz counterpart 8 months ago. I cannot complain about the countertop because the material and the labour hold after almost 1 year. However, the stainless steel sink they installed started to open up the gap about 1 month ago for some reason, and then all of a sudden collapsed. It turned out the undermount sink was just glued unto the countertop with no other type of support. Given the weight the sink would need to take (think about cast-iron pots!) this method of installation is insufficient at best, shoddy at worst. All this would've been forgivable if Aras Marble showed sincerity in redressing the issue. I texted Aras Marble 3 times, and every time it was the reply "I am super-busy and I will get back to you" as if this is a good-enough excuse to let their clients sit with collapsed kitchen sink for a prolonged period of time. It's been a month now, and I still have no replies on when and what they are going to do about their sink installation.
I would not recommend Aras Marble for anything other than countertop. Given their treatment of their client, I am not sure I will want to do business even if I have future countertop needs.
- Company Response
At First I am so sorry for what happening to your sink after near one year. I was really shocked as I heard that because it is the first time in my all years of experiences and it needs to figure out the reason. This is our responsibility and I will fix it. Also I was not indifference with your request. As I told you I try to contact you few days after receiving your request to confirm to come over to your place as I was near but nobody answer. Then I noticed your number has changed. I try to schedule for another day, but these two last weeks I was so busy but it doesn`t mean your request is not important to us. I am going to come over to your place on Saturday , last weekend of March. I will fix your problem free based on our responsibility and respect to the customer.