Hy Grade Steel Roofing Systems Ltd.

Roofing
2 Airpark Place Guelph ON N1L 1B2
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Roofing
Hy Grade Steel Roofing Systems Ltd.
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87%

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Reviews for Hy Grade Steel Roofing Systems Ltd.

Average customer rating:
8.7 10 (131 reviews)

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Wayne a.
Wayne a.
1 review Rockwood, ON
10/10

New roof on home and garage.

Installation time was much later than original estimate, but when the crew arrived, we were impressed with their attention to the job. The job site was left clean and tidy every night, and when job was complete.
Every employee we dealt with from salesman to office personnel and especially installers were very courteous and helpful. Roof looks great, we are pleased with entire deal. Thanks Hy Grade.

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Company Response

Thank you for taking the time to provide your feedback. We are happy to hear you are pleased with your new roof! Thank you for your business and welcome to the Hy-Grade Family! -The Hy-Grade Team

bonomi6
bonomi6
1 review St. Catharines, ON
10/10

Steel roof

Job well done. The men were polite and hardworking. Looks beautiful. We have received a number of compliments on the Steel roof

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Company Response

Thank you very much for leaving us a review! Please enjoy your permanent peace-of-mind and welcome to the Hy-Grade Family! -The Hy-Grade Team

rubendagandan
rubendagandan
1 review London, ON
8/10

Metal roofing

Started with courtesy call. They removed messy shingles before putting the metal roof on. They cleaned up at the end of the day. One of them came back on the second day to make finishing -touch.

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Company Response

Thank you for taking the time to leave us a review. Welcome to the Hy-Grade Family! - The Hy-Grade Team

Sandra in Puslinch
Sandra in Puslinch
3 reviews Puslinch, ON
9/10

Good looking and great functioning roof

Our roof was badly damaged from the wind storms last spring. As we needed to completely replace it we got quotes on asphalt replacements and then decided to call Hygrade because we wanted a longer term solution. We were originally told an install date of Oct 2018, this was delayed, we called our sales rep to move the date forward as we had patching on our roof and could not get through the winter. We had a crew here by early Dec and they did a super job. We have received compliments on the look of the roof. We like the fact it is secure and every time there are high winds now, we are not concerned. A good investment.

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Company Response

Thank you for taking the time to leave us a review! We are happy to hear you are satisfied with your new roof and are positive you will enjoy your peace-of-mind for many years to come. The wind storms definitely presented us with some challenges in terms of wait times but we remain committed to permanently protecting Ontario homes with the #1 engineered residential steel roofing system. We take pride in the expert training and skill of our installation crews and continue to prioritize quality and consistency in our work. Although this type of attention to detail may take more time, experience has proven it to be well worth the effort when providing a permanent roofing system. We look forward to celebrating many installation anniversaries with you, our new Hy-Grade Family members!
-The Hy-Grade Team

tgivins
tgivins
1 review Ottawa, ON
10/10

Metal Roof

The work went very well, the crew was very polite and very professional. Amazed at how clean the crew left our property after work everyday, there wasn't a scrap of anything to be found.
After completion the roof looks amazing only got to really see it one day. After the roof was completed we have gotten a lot of snow so roof is completely snow covered, can't wait to see it in the spring.

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Company Response

Thank you very much for taking the time to leave us a review! We are happy to hear that we've met your expectations in terms of the installation and are certain you will enjoy the look of your new roof come spring as well. Thank you for your business and welcome to the Hy-Grade Family! -The Hy-Grade Team

George in Toronto
George in Toronto
1 review Toronto, ON
10/10

Complete roof on a Semi-Detached Residential Building

The sales consultant was the best I've ever had: knowledgeable, caring, and committed to getting the solution right for me. Competitors were slippery,.. and annoyingly big mouthed and manipulative.

Technically, I really like the sturdy steel product and its superior finish, the framing under structure, and the workmanship was professional. I am therefore comfortable with recommending Hy-Grade to friends and neighbours.

Fortunately I am a very patient person (it serves me so well) and didn't mind waiting some months in the queue for installation. This patience has been rewarded with the best quality roof I've ever had in my life, and I will never deal with drive by ashphalt shinglers on this home, or any other home I acquire.

Additionally, my classic home looks beautiful with it's new roof. Strolling pedestrians are constantly raising their eyes up and gazing add it as they walk by. Thanks Hy-Grade. - George P.

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Company Response

Hi George,

Thank you so much for your detailed and very kind review of our services. We are delighted to hear that we met your expectations and look forward to celebrating many installation anniversaries with you! Thanks for joining the Hy-Grade Family :)

-The Hy-Grade Team

Private User
Private User
Private User reviews Toronto, ON
3/10

Home Roof

I had seen great reviews for this company and decided to use them after some research. When the salesman came he said they were booking the end of the year. I said I wanted my roof done by the end of September as it was in bad shape. The salesman promised me that the roof would be done by the end of September of early October at the latest, even if he had to do it himself (July 27th). So fast forward to the middle of October and I haven't heard anything from Hygrade, I called my salesman and eventually heard back from him, that they were 6 weeks behind schedule. (from the end of July to October is only 9 weeks). and that it would be the new year most likely when my roof would be installed. After several e-mails to whoever I could find. I was told they would try and fit me in, in December. So December 19th I get a call saying that I need to clear out my driveway because they want to drop off material. I say wait a minute it is almost Christmas, I don't want this material sitting around until the new year. Will the roof be done before Christmas, The salesman/installer said that he will be able to get it done before Christmas eve or at the very least on Boxing day. So I say okay. They show up and start working with no safety equipment at all, the salesman leaves his wife for hours at a time working alone with so safety equipment and they finish on New Years Eve. The roof seems good so far and the quality of there work was fine, (I had to go around the yard and hand them some sheet metal garbage that they left on my lawn) But i just hated the lack of truth and the lack of safety. it seems they told me what I wanted to hear to get my money without ever planning on sticking to it

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Company Response

Hi there,

Thank you very much for sharing your concerns with us in this review. Since this review was posted anonymously, we have not been able to locate your file for details on the situation. We would love the opportunity to address your concerns directly pertaining to your individual case and would appreciate you contacting our Head Office at 1(855)494-7233 with further details.

We do our best to communicate that the timeframes given at contract signing are estimates at best and that due to the nature of our work, installations times may vary. There are many factors that affect our installation schedule, including but not limited to; installation crew availability, weather, unforeseen installation extensions, etc. therefore we are not able to provide firm installation dates but rather estimated timeframes with updates.

We take safety extremely seriously and it is company policy to be using all necessary safety equipment and taking required precautions at all times while on site. We regularly do unannounced check-ins and inspections of our crews to ensure policy is being abided to. It is concerning to hear that a crew was not following policy and we do ask that you contact us with further details so that we are able to address these concerns accordingly with our crew.

We hope to hear from you soon but otherwise are confident that you will enjoy the benefits of your new Hy-Grade Roof for many, many years to come. We do thank you for your business as well as your feedback.

-The Hy-Grade Team

spearsy42
spearsy42
1 review Guelph, ON
8/10

Happy

During the job it was bad weather . Took a little longer than thought . All and all looks great !!

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Company Response

Thank you very much for leaving a review for us! We greatly appreciate your business and welcome you to the Hy-Grade Family! - The Hy-Grade Team

Michael Hefferman in Quinte West
Michael Hefferman in Quinte West
2 reviews Quinte West, ON

First Review

10/10

Steel Roof Installation On Home & Shed

The same 10' X 4' patch of home roof asphalt shingles had blown off twice in a 5 year period. Time for a steel roof! The HY-GRADE salesman was relaxed, extremely knowledgeable and experienced with steel roofing products and didn't engage in any high pressure sales tactics. He was informative about rolling over our insurance claim into our contract and very supportive with arranging financing to pay for our new steel roofing. HY-GRADE steel roofing systems are extremely popular, but installation dates may be pushed back several times due to weather and the trade persons' and installation teams' work load. Be sure to arrange to have your salesperson inform the HY-GRADE head office that your roof is damaged if that's the primary rational for your steel roof. We did so after several installation date proposals and deadlines had lapsed and a drip started in our front hallway during heavy downpours. They were unaware that we had roof damage and immediately prioritized our steel roof installation. Perhaps in the future HY-GRADE may arrange for quick-fix temporary roof repairs and roll it into your contract so you don't have to worry about leaks while you're waiting. HY-GRADE's steel roofing system is definitely worth the wait. The materials are delivered promptly on the date stated by professional, courteous personnel who put it exactly where you tell them to. The roof installation team are very friendly, polite, experienced and skilled professionals who complete the work at an astonishing rate and couldn't have been any more unobtrusive. They improved our outdated roof venting system and even cleaned out our bathroom fan vent pipe before capping it off with a matching more effective cover. They cleaned up and removed their waste and scrap material and the left over material was promptly removed after a final inspection. There is no increased noise from rain, sleet or hail. In fact, the new steel roof has improved our home's sound proofing from weather, traffic and, yes, even aircraft flying overhead. So much so that it can barely be heard anymore. Additionally, the steel roof's insulating properties have cut in half the number of times the furnace fires up. The improved weight distribution properties of the HY-GRADE steel roofing system has stopped the cracks, groans and settling or popping noises associated with the build-up of heavy wet snow and ice on our roof. The snow and ice does not build up on the roof, but slides off quietly with a low 'swooshing' sound in small amounts controlled by the steel safety slide-bars that have been installed without damaging the eaves troughs or down spouts. Several neighbors have commented that our roof looks great and that you wouldn't know it was steel like you'd see on a farmer's rusty barn roof but looked more like the roofing on the expensive town houses they saw while vacationing in Europe. The roof is straight without any sagging making the house look newer. The neighbors also expressed regret about repairing their wind damaged roofs with the same old-school asphalt shingles once they found out how reasonably priced a HY-GRADE steel roofing system actually was. Next, new modern bay window and steel glass paned doors. A happy wife makes a happy life. But I still get the last word on home renovations...'yes dear'.

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Company Response

Wow, what an amazing review! Thank you very much for taking the time to share, in detail, your experience with us Michael. We greatly appreciate your business and recommendation of us. We are lucky to have you as a new member of the Hy-Grade Family and we very much look forward to celebrating many installation anniversaries with you. Please enjoy your permanent peace of mind. -The Hy-Grade Team

scwilson
scwilson
1 review Guelph, ON
10/10

Steel roof

I was extremely pleased with the company. We did a lot of investigation including looking at other roofs by hi-grade, talking to the people at the company, and inspecting the factory to observe how the roof was engineered.
Everyone from the saleswoman , the office and the team that installed the roof was polite, courteous and more than willing to answer our questions.
We are very pleased with the workmanship and we have had many compliments on our beautiful roof.

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Company Response

Thank you very much for taking the time to leave us a review! We are very happy to welcome you into the Hy-Grade Family and we hope you enjoy your permanent peace-of-mind. -The Hy-Grade Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hy Grade Steel Roofing Systems Ltd.

Hy-Grade Steel Roofing is Ontario's #1 and original permanent steel roofing solution. We have been manufacturing and installing our system since 1988. Its unique design is made for Ontario's temperature extremes allowing for expansion and contraction without pulling on the fastener or wearing the metal around it. Contact us for your free, no obligation quote today. We install year round and cover most of Ontario.

Hy-Grade now supports 30 employees and over 90 people in the sub-trades!

http://www.hygraderoofing.com

CATEGORIES
Roofing
PRODUCTS
Hy-Grade Steel Roofing System
SERVICES
Permanent Steel Roofing - Manufacturer and Installer
BRANDS
Ontario's #1, original, engineered, proven and perfected permanent steel roofing system. Yep, it's a Hy-Grade!
STYLES
One style, the best one designed to handle Ontario's temperature extremes including the expansion and contraction temperature changes bring.
SPECIALITIES
Installing permanent peace of mind. 50 Year Warranty. Established in 1988.
WEBSITE
http://www.1855HYGRADE.com
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
30
PAYMENT METHOD
Cash, cheque, MC/V, debit, financing with leading lending institutions w/ great rates, secured/unsecured, fixed/variable. $115/month average/typical.
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
50 year transferable warranty
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