Hy Grade Steel Roofing Systems Ltd.

Hi there,
Thank you for taking the time to provide feedback for us. Due the nature of our business we are not able to provide installation dates at the time of contract signing but rather estimates based on current wait times. Wait times can be affected by many factors including availability of crews, unexpected project delays or advances, weather delays, etc. For this reason, we provide estimates with updates approaching your installation. At the time of your contract singing, we provided an estimated wait time of August. Due to many of the above factors, the wait time in your area was extended. We do ask our Roofing Consultants to keep their customers updated during the wait and are always available at Head Office to assist with this as well.
Since the time of your contract signing we have also added a “Hy-Grade Welcome Call” into our order approval process. In this call we confirm the wait time estimate you’ve received, we ensure you received your welcome letter which details the process between contract singing and installation and we also ask your preference on how often you’d like to be contacted with an update. Unfortunately, this was implemented shortly after your order was approved. Since its implementation however, we have received lots of positive feedback and have been able to improve our communication with customers.
It’s because of customers providing their feedback, like you have, that we’ve been able to continually improve on the service we provide to our Hy-Grade Family. Thank you once again for taking the time and we are positive you will enjoy the peace-of-mind that comes with your Hy-Grade Roof for many years to come!
-The Hy-Grade Team

Thank you very much for sharing your experience with us Karen! Welcome to the Hy-Grade Family! -The Hy-Grade Team

Thank you for taking the time to provide your thoughts on your new roof. Please enjoy your permanent peace-of-mind! -The Hy-Grade Team

Thank you very much for leaving a review! Welcome to the Hy-Grade Family! -The Hy-Grade Team

Hi there,
Thank you very much for providing your feedback. Clean up at the end of each day and at project completion is a priority for us and the expectation is communicated very clearly to our installation crews. You did make us aware of your concerns during the installation and this information was dealt with accordingly with our crew. Our Project Manager did communicate the concerns to our crew and our Roofing Consultant made an on-site visit as well. Our installation crews do not have set start and end times as this varies by crew as well as external factors like local by-laws and travel times. This crew was travelling from out of town each day to complete this installation and this did have an effect on their start and end times. Crews are not required to work over the weekend but some do choose to in order to complete jobs as soon as possible, as in this case. We are unsure of the discount you’re referring to but should you have any questions about this, our Accounting department would be happy to help during office hours.
We are happy to report that your Hy-Grade Steel Roofing System has passed our Quality Control inspection performed by our in-house QC Inspector. Your roof is now under our 50-Year No Leak Warranty as well as our Lifetime Workmanship Warranty. We are confident that your new Hy-Grade Roof will protect your home for at least the next 50 Years.
Thank you for your business,
The Hy-Grade Team

Thank you for taking the time to leave us a review Cora! Enjoy your permanent peace-of-mind and welcome to the Hy-Grade Family! -The Hy-Grade Team

Hello,
Thank you for taking the time to leave us a review. We are happy to hear you’re satisfied with the completed roofing system and are confident you’ll enjoy your peace-of-mind for many years to come. We did run into some challenges during the installation of your roof but feel we made the best effort to overcome the circumstances. There were changes to your order during installation including the addition of two skylight replacements. There was also a leak occurring pre-installation at a certain section of your roof along with heat-loss condensation issues. We investigated the issue and recommended solutions. We do strive for a seamless installation process on all of our jobs but unfortunately, this was not the case for this installation. There were unexpected challenges that arose during the process and we ensured we addressed each accordingly. Before completing the job we ensured all sections of our roofing system met our Hy-standards and we could confidently warranty your roof for the next 50 years. We are happy to report that your Hy-Grade Steel Roofing System is complete and currently under warranty. Should you have any concerns with its function at any time, please do not hesitate to contact us at Head Office. Thank you for your business.
-The Hy-Grade Team

Thank you very much for sharing your Hy-Grade Experience in this review! We really appreciate your feedback and your business. Please enjoy your peace-of-mind and welcome to the Hy-Grade Family!
-The Hy-Grade Team

Hello,

Thank you for taking the time to leave us a review. Our customer's feedback is extremely important to us so we know how we're doing and how we can improve. We use software that helps us gather customer's thoughts on their experience with us. This software does include opt-out options in case our customers would like to stop receiving messages. We apologize if you were irritated by the review requests but we do thank you greatly for letting us know! We hope you enjoy your new roof and welcome you to the Hy-Grade Family!

The Hy-Grade Team

Hello,
Thank you for your feedback. We are happy to hear you love the end of results of your new permanent steel roofing system! Left over materials get picked up at the QC inspection. Due to short-staffing and a recent influx of completed installations we are currently a little behind with QC inspections but will be there as soon as possible. We apologize for the inconvenience in the meantime but thank you greatly for your patience. Welcome to the Hy-Grade Family!
-The Hy-Grade Team