HomeStars  >  Roofing in East  >  HY-GRADE STEEL ROOFING SYSTEMS LTD.
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Reviews for HY-GRADE STEEL ROOFING SYSTEMS LTD.

Average customer rating:
8.7 10 (117 reviews)

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peeshty
peeshty
1 review Arden, ON
10/10

New roof

They removed our cedar shakes, and installed the new metal roof. workmanship is very good, as ours is a very difficult roof to do.

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Company Response

Thank you very much for taking the time to leave us a review. We are sure you'll enjoy your permanent peace-of-mind for many, many years to come. Welcome to the Hy-Grade Family! -The Hy-Grade Team

ron.mcguckin
ron.mcguckin
0 reviews , ON
10/10

New roof

We had damage to our roof every year for the last ten years, this May the wind took off another two bundles of shingles. I started looking at steal and found Hygrad, three things sold us, first it’s manufactured in Ontario, second I liked the strapping system, and third the price was very competitive to other roofs of that type.

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Company Response

Thank you very much for your kind review. We are happy to hear of your satisfaction! Thank you for your business and for joining the Hy-Grade Family :) -The Hy-Grade Team

glenR
glenR
1 review , ON
10/10

Steel Roof

Beautiful product - good service and installers. Very pleased. Everyone who comes by the house mentions the roof right away. Night and day v ashphalt - worth the $$$ any day.

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Company Response

Thank you for taking the time to share your review! We are delighted to hear of your satisfaction and thank you kindly for your business. -The Hy-Grade Team

Mood/Venus in Windsor
Mood/Venus in Windsor
1 review Windsor, ON
5/10

Our Roofing Experience

We were excited approaching Hy-Grade Roofing for our new roof, they had nothing but glowing reviews from our Co-Worker Mike D.
Our Rep was ‘brand new’ with this type of business but eager to get us started, our order was confirmed in Dec. 2017 for instillation 6 Months following ‘July 15, 2018’.
1. Delayed Material Delivery
- We had to contact the Rep to find out what was going on.
*** No Communication about a delay from Hy-Grade.
2. The Crew did not start until after 11:00 am on July 30, 2018.
- The Crew were very polite
*** The Crew did not complete the roof in the average number of
days. *** it took 4 days longer
3. The delay in completion of the roof cost time off work and an
additional loss of income for both of us. (Midnight shift).
4. There was a further delay after the inspection before the Crew
returned to correct some issues on the roof as well as the fascia
of the dormer over our front door. (The look is still questionable)
****Again no call about there being a delay*****.
5. Our Rep never checked in to see if the fixes were made.

This is Our Hy-Grade Steel Roofing experience.

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Company Response

Hello,

Thank you for taking the time to share your feedback with us. We do want to reiterate that the timeframe given at contract approval is an estimated timeframe and not a firm date. Due to the many factors that affect our installation schedule, including but not limited to; installation crew availability, weather, unforeseen installation extensions, etc. we are not able to provide firm installation dates but rather estimated timeframes. Our estimate to you was July 16th and materials were delivered July 20th ahead of the installation crew’s scheduled start.

We do not require homeowners to be present during installation. Your roof was completed on August 3rd. Upon completion of installation we perform a quality control inspection. As notified via phone call, this inspection took place on August 13th and a notice was left. We did not find any issues with the functionality of your roof but we did require the installer to return to the job site for cosmetic corrections. On August 21st you spoke with our Service Manager who informed you that the crew was currently on another job but would be arriving immediately after, within the following 2 weeks. The crew did return to complete corrections and your roof is now under warranty.

We are confident you will enjoy your permanent peace-of-mind for years to come and thank you for your business.

-The Hy-Grade Team

Rebecca
Rebecca
1 review Guelph, ON
5/10

Roof

Purchases in April never came til August to put on took entire month to get it done.

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Company Response

Hello,
Thank you for taking the time to provide your feedback. We do apologize for the delays in the installation of your roof. There were a number of circumstances beyond our control that posed several challenges. We did take appropriate steps in resolving these issues to the best of our ability.
Your contract was approved at the end of April with a tentative installation timeframe in June. Due to the many factors that affect our installation schedule, including but not limited to; installation crew availability, weather, unforeseen installation extensions etc. we are not able to provide firm installation dates but rather estimated timeframes. We did experience delays in your area due to many of the above mentioned causes and your installation was scheduled as soon as possible for August. Materials were delivered Thursday, August 17th and the crew arrived to begin work on Tuesday, August 21st. Shortly after starting the installation of your roof, personal circumstances prevented our installation crew from continuing the project. We then scheduled our in-house Trainer to complete the installation as soon as he was available. Your roof was completed on Friday, August 31st, 2 weeks after the delivery of material.
Your roof has since cleared our quality control inspection and is now under warranty. We are confident you will enjoy your permanent peace-of-mind and thank you kindly for your business and cooperation throughout the process.
-The Hy-Grade Team

AL
AL
1 review New Hamburg, ON
9/10

steel roof

Hy-Grade installed a new steel roof on my two-story farmhouse. It was a difficult job, but their subcontractor remained polite and courteous throughout, in spite of having to deal with some very trying circumstances (bees). The job took a bit longer than I expected, but this was due to the perfectionism shown by the subcontractor.

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Company Response

Thank you very much for taking the time to leave us a review! We are pleased to hear that you are satisfied with the work performed by our installation crew. Please enjoy your peace-of-mind for many, many years to come! -The Hy-Grade Team

HomeStars in Toronto
HomeStars in Toronto
1 review Toronto, ON
8/10

New Steel Roofing System in Bloor West Village

We LOVE our new steel roof. If looks terrific with our century home in Bloor West Village. We were on a waiting list for a few months before the installers arrived. A crew of three men worked very hard in difficult heat to get the job done. They finished the job in about 3 1/2 days. The sales / quality / support team were polite and professional. Follow-up was also excellent to ensure a quality installation. All in all, we're pleased with our decision to get a steel roof and our decision to choose Hy-Grade.

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Company Response

Thank you for taking the time to leave us such a kind review! We greatly appreciate your business and look forward to celebrating many installation anniversaries with you! -The Hy-Grade Team

Shari
Shari
1 review London, ON
10/10

New metal roof

Very efficient and friendly service would highly recommend and was well worth the wait to have it done the crew that did the work was exceptional and a big thank you to them for job well done

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Company Response

Thank you for your kind review! We are pleased to have met your expectations. Thank you for your business and for joining the Hy-Grade Family! -The Hy-Grade Team

craigdool
craigdool
1 review Guelph, ON
10/10

Steel roof

Guys were great. Great attention to detail . Salesperson was knowledgeable and great to deal with. Thank you

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Company Response

Thank you very much for your review! Welcome to the Hy-Grade Family! -The Hy-Grade Team

tbc_35
tbc_35
1 review Parry Sound, ON
7/10

Roof

WE waited a very long time to get our roof done. I realize you are busy, but you shouldn't indicate that the roof will be done shortly. I think we waited 6 months.

They did a great cleaning up after they had finished the roof.

Poor guy did most of the work by himself.

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Company Response

Thank you very much for taking the time to provide us with this feedback. Communication of installation timelines to our customers is something we are constantly working to improve. As you can imagine there are a number of variables that keep our installations schedule very much alive and moving and make it difficult to provide accurate timelines. We do provide tentative installation timelines and work to keep our customers informed along the way of any delays or advancements. However, there is always room for improvement in this! Thanks again for your business and for your feedback. -The Hy-Grade Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about HY-GRADE STEEL ROOFING SYSTEMS LTD.

Hy-Grade Steel Roofing is Ontario's #1 and original permanent steel roofing solution. We have been manufacturing and installing our system since 1988. Its unique design is made for Ontario's temperature extremes allowing for expansion and contraction without pulling on the fastener or wearing the metal around it. Contact us for your free, no obligation quote today. We install year round and cover most of Ontario.

Hy-Grade now supports 30 employees and over 90 people in the sub-trades!

http://www.hygraderoofing.com

CATEGORIES
Roofing
PRODUCTS
Hy-Grade Steel Roofing System
SERVICES
Permanent Steel Roofing - Manufacturer and Installer
BRANDS
Ontario's #1, original, engineered, proven and perfected permanent steel roofing system. Yep, it's a Hy-Grade!
STYLES
One style, the best one designed to handle Ontario's temperature extremes including the expansion and contraction temperature changes bring.
SPECIALITIES
Installing permanent peace of mind. 50 Year Warranty. Established in 1988.
WEBSITE
http://www.1855HYGRADE.com
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
30
PAYMENT METHOD
Cash, cheque, MC/V, debit, financing with leading lending institutions w/ great rates, secured/unsecured, fixed/variable. $115/month average/typical.
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
50 year transferable warranty
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