Vega Line Moving & Storage Services

Their customer service and ability to keep track of where their clients things are were terrible. I would not recommend this company to anyone.

I hired Vega Line for a move from Ottawa to Winnipeg. I asked for my things to be delivered on the 1st of September and was never told that this would be a problem.

There was no truck and no call from Vega Line on the first. I phoned on the 2nd and was told that someone was looking into it and would let me know what was happening shortly. I had to phone again the next day to finally find out that the truck was still in Toronto and wouldn't be leaving for another five days. I was furious that I was not contacted earlier and told the delay would be this long. Luckily I had friends that were able to take me in, but if I hadn't I would have had to pay a significant amount in hotel fees.

Then, on the day the truck was supposed to arrive, there was a problem with accessing my street and they returned to the dispatch centre. I phoned Vega Line again SEVERAL times before finding out what was going on. Now I am told my stuff should come today but they said I would be called in the morning and it is noon, so I am expecting to wait till next week, two weeks after the date they were supposed to come.

At no point did they call me to tell me about the delays. Moving is stressful to begin with and they have caused so much more unnecessary headache.

by far the worst moving experience of our life. completely unprofessional. 7 days late after we paid extra for gar. day shipment. over $3000 damage, would not give us any compensation even though we got insurance. we paid an extra $1400 for packing supplies and when we unpacked our stuff, we realized they just used our own linens to pack. vega lines also outsourced our stuff to another company for the delivery who would not unload our stuff until we paid an extra $300. Vega lines would not answer any calls or emails over the 7 days they were late. Vega is the worst moving company we have ever had and we do not recommend to anyone.

I wanted to write and tell you just how pleased I was with your company. The team of movers arrived on time and worked steadily through the day. Your team greatly outperformed them in efficiency and care of furniture.

I would highly recommend your firm, and give you permission to use this email, and give out mine, should you wish.

This move would not have occurred if Mark from your office did not contact me. He is wonderful, professional, courteous and an absolute pleasure.

Thank you again for you r great service

Angela [last name removed-- Ed]