I can't use the words describing bad people who end up in jail, but they are so... be careful if you go with this company, they won take any responsibility for breaking or loosing the stuff. they will tell you that they checked for your items but they can't proof it. they won't provide you with the phone numbers to storage etc. they do everything against the law but government do nothing about it. changing law to bring those people to justice will be the first step.
Manager Sam i think this is his real name is mean, and rude if you talk with him just prepare recorder and record every communication with this company, save all emails etc. ask for sign documents by manager or somebody higher but be prepare that they will tell you that the person who you talk with is not working with them anymore. do not take their word. they not telling truth i can't use L word. and they know that the law is so bad that they will avoid any of responsibility.
they mix stuff with other customers (picture include mix items if i won't tell them to bring those inside they would leave it - btw they didn't ask for any proof so i could take more stuff if i would like - this is scary and not responsible - they won't load truck as much and they can. they put all 400$ each chairs with no protecting blankets they had my protective foil around them - think if I wouldn't have that protective foil i would have more scratched furnitures), they won't protect your stuff with blankets even if you ask them and email them many times. they will tell you that you are not telling truth that you made this up etc if you tell them that they promise you or told you that they will do something.
they were late with delivering my stuff - they left my home town the day they should deliver my stuff.
my advice for everybody just pay more for trusted moving company you will save a lot of money. i lost 10000$ + 3500 for service = 13500, if i would pay 2000 more for service I would save 8000$ think about.
If we could bring all customers from Vega line and fight to close that company maybe other who doing the same illegal stuff will close their doors.
we can start emailing government to bring the better protection for customers etc.
together we are strong and we can win. so post any helpful information, we can't post links or email addresses but we can post so searching words to find the websites with what we need.