I booked an item to be picked up Feb 11 and was quoted 10-15 days with winter conditions which I was totally okay with. On Feb 27 I called to get an update after no one was replying to emails and it was still sitting in Ontario and I was never informed. This is 16 days later. I continued calling for updates then it FINALLY left Ontario to Calgary on March 6!!!! Almost a month after the day it was picked up. I talked to several different people for answers and said I want a discounted price from the $500 for waiting so long. They agreed until the delivery guy shows up today March 16!!! and theres no discount. He called the office and asked and all they said was take of 5%!!!! $45!! My husband then spoke on the phone and they would only budge to $70 off! Horrible service and never straight forward with their answers. Do not trust them with your money.