Muti Kitchen & Bath

Excellent design and quality versus value was good. Quality was an issue with regards to panel colours not matching on a good percentage of panels, some with smooth finishes and others rough. A large side panel was measured wrong and the resulting fit was poor. Had to have some replaced, the one for the island we just accepted a discount as the granite was installed already.

5 years later, the cabinets are showing wear especially where cabinet doors affix to gables. Particle board wearing out and screws loosening. I can see happening with other cabinets.

Contacts them for repair and took 20 days to get a response. Then a solution was offered that was not understood and $150 repair cost (not even clear how they are fixing) needed to be paid before they would come to fix. Have never paid for trades in advance with anyone else. Spoke with owner and basically its unreasonable for me to expect to pay when fixed, was made bluntly clear, that if no no payment in advance, no service. My service call got canceled.

Nice design, decent install price, but longevity very suspect and service culture very poor.

Update: Response to companies response. As was made clear about a dozen times, the issue was not about the cost of repair, it is the fact you insist to charge for a repair in advance, before you even come in. After sales service matters, especially when I get asked about who did my Kitchen by other unit owners multiple times per year. I have found someone else to fix this quality issue and I paid them once they had fixed it., like every other trades around.

Highly recommended!!! Was very happy with the product and service they provided ..... install was done perfect and timely.
Design was impeccable and the whole experience was flawless

I will use them again and I recommend anyone who is in the market to use muti

After doing our home work on various suppliers, we selected Muti for our bathroom and kitchen renovations. Muti supplied us the entire kitchen, tiles and bathroom fixtures. We worked with both the Vaughan and Oakville offices and had a great experience with Goran and Francesca. Their 3d kitchen design process assisted us in visualizing the end result prior to finalizing the order. In addition, their extensive show room allowed us to easily chose our finishes. Delivery and installation went as scheduled (even a week early). Post installation services with Roberto were impeccable as all issues were resolved in a timely and proper manner. The final product, particularly the kitchen, is top quality and very functional.
We highly recommend Muti for a renovation due to their high quality kitchens and because they are a one-stop-shop with everything in house at reasonable prices.

Muti designed our new modern kitchen which was manufactured in Italy. It was a complicated space. Sheila Baker in Oakville was super helpful, provided great options for us, and listened to and incorporated our feedback. We couldn't be happier with the design and the cabinetry -especially the massive island and successful incorporation of the existing fireplace. We also feel it was appropriately priced. Gave it 9/10 instead of 10/10 only because it took a long time to actually get the kitchen. Ordered in early April and was installed in late August - which was about 5 weeks longer than we were anticipating and quite frustrating at the time. We would recommend, but ensure you anticipate delays.

Don’t buy here! Purchased a customer faucet and was told it would arrive in 3-4 weeks. Called after 4 weeks and it had not arrived. Waited another 4 weeks and called the plumber in a second time at additional cost and it still had not arrived. Called office explaining no longer desired item and left message. Went to another bathroom store ordered faucet and it arrived in 2 weeks. Muti called 4 months later to say tap was in. Bathroom had been completed two months prior. Asked for refund, they refused, asked for store credit, they refused, asked to pay a restocking fee and store credit or refund, they refused. No options on a $625 bathroom tap. Will never shop there again or recommend and contractor will no longer recommend. Big loss for them considering many family and friends asked where I Got items and working on a big house renovations. Word of mouth is everything and making accommodations for customers when your product arrives 4 months later is disappointing and frustrating. Don’t shop here!

My experience with Muti has been exceptional I’m very satisfy and impressed with the level of customer service provided every time I have inquired about: order status, product information and general inquiries about their product and service. Francesca in particular is very knowledgeable and professional.

We are clients of Muti Kitchen and Bath for years already: from building a walking closet through major purchases like bathtub, vanities, faucets, toilets etc. up to small decorative elements. We always been impressed with not only selection itself, but prices as well as they are much more competitive than at Tabs as an example. However the most impressive was always the service (we are using Oakville location). Those Guys are very helpful and we had issues on our end that had been resolved way behind our expectation of “good service”. We strongly recommend considering Muti for anyone’s shopping needs related to large renovation or small remodelling/refreshing.

We had a great experience with Sheila at Muti. From design to installation, she was always accessible and quick with communications.
After installation she came by our home to make sure everything was done correctly and that we were happy with the end result.
The final cost of our Italian built kitchen was less than her initial estimate, and very competitive. I`m glad we chose her for the design as well. Due to the complications associated with ongoing renovations, it was not straightforward. Measurements were taken prior to completed duct work and some framing. I was surprised how well everything fit without unnecessary spacers when all was done.
The kitchen was part of a full renovation and second story addition, and Muti was one of very few contractors used, whom I would recommend.

Thanks Sheila!
Mike and Anna

We discovered Muti Kitchen in Design Magazine. Had a great experience working with Goran. He thought out of the box and worked with us to develop a design that met our needs, listening to our needs and wants. He was also very accommodating when we were picking colour and materials for our project and was able to have a discontinued colour made for us.
Oleg installed the kitchen and consulted and included us in decisions along the way. He made necessary modifications and was focused on making sure we were happy with the outcome. He did an excellent job. We were extremely impressed and pleased with his work.
Roberto completed final touchups, always wanting to make sure we were pleased with the final product. He has made himself available and accessible if we have any questions or problems.
We have been very pleased with the our new kitchen. It looks amazing and the design has proved to be very functional. Thank you all at Muti.

I had been putting off doing my ensuite for over 10 years because it was such a daunting task deciding how it should look. I found Muti in House and Home magazine and decided to check it out. Well the instant I walked in I was greeted with sales people like Mark, Francesca and Betty who walked me through what would work in my space. Mark helped me with the right vanity to go with the flooring I had picked out and Francesca helped me with all the accessories like faucets, tub, mirrors, lighting , etc
They were so excited for me and I brought in pictures as the reno was moving along. The best thing about Muti is that it is truly a one stop shop.
You don’t need to look any further because they have everything there and everyone is so willing to help. My bathroom looks amazing and now I want to work on my main bathroom because Muti makes it so easy .