Muti Kitchen & Bath

Kitchen & Bathroom - Cabinets & Design
143 Tycos Drive Toronto ON M6B 1W6
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77%

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Reviews for Muti Kitchen & Bath

Average customer rating:
7.8 10 (61 reviews)

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Nada in Oakville
Nada in Oakville
1 review Oakville, ON
10/10

New Home - Kitchen, Bathrooms, Mudroom & Laundry

Built a new home in Oakville and am completely satisfied with the work done! Sheila did an amazing job designing & worked hand in hand with us from start to finish and with a great attitude. The installation team were careful & on time... Roberto worked with precision & did a great job finishing the job! They even replaced the products that did not meet our expectations. Products built in Italy, enough said. Will definitely use Muti Kitchens & Bath for our other projects!

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EDC in Burlington
EDC in Burlington
1 review Burlington, ON
10/10

Muti Kitchens Stands Behind their Work!

After a few years of Muti installing my kitchen I had LED lighting issues. Their technician came on a Friday afternoon to resolve the problem. I learned that the electrician had installed the wiring and the transformer could not be located. Muti's technician really cared and stayed on the case and was able to find and replace the faulty transformer even though the issue did not stem from the original Muti install. I am thoroughly impressed by this company, great Italian kitchen cabinetry and their attitude of placing the customer first.

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Company Response

Thank you! It is always rewarding hearing positive feedback from our clients. MUTI is happy that our technician was able to service your issue in a professional and timely manner.

Private User
Private User
Private User reviews Kitchener, ON
10/10

Brand New Kitchen with Follow Up's as needed!

I have had a chance to read a few of these reviews and I am not sure why the people here are complaining. My wife and I built a new home from a builder and essentially gutted the home to customize it to our taste and utility. We put the most money in the kitchen, as we are always there.

We selected Muti due to the fact their showroom was amazing, their pricing was surprisingly on the lower end for a custom kitchen in the GTA and more importantly their team took the time to work with us.

We worked closely with Shelia at the Oakville location to design a kitchen that ultimately has been extremely functional as well as aesthetically appealing. Even though there were a few items that were missed for the installation, they did in fact order the missing parts and install them. I will note that these products do come from Italy (the boxes have cleared customs and you can tell) so they do take about 8-12 weeks, but they do not run away from their promises.

Furthermore, we had one section of the installation come slightly apart resulting in damage to our counter top and a cabinet door. Shelia and Roberto owned the mistake, were here the next day to fix the open shelving that was not secured fully, and had an amazing counter top team at our place to repair the counter within a week. It looks as good as new! They also ordered the replacement cabinet door that was damaged.

Ultimately, there is always room for human error in any kind of home renovation/construction project, however, MUTI and their team keep these errors to a minimum and work with you directly to rectify them. Overall a great job by Sheila and Roberto to only assist us in purchasing a high quality product, but to continue to take care of us after everything was installed. We LOVE our kitchen!

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Company Response

It is always nice to hear from our happy customers! Thank you for taking the time to share your feedback with us. Hope you and your family enjoy your brand new kitchen.

robynhohmeier in Toronto
robynhohmeier in Toronto
1 review Toronto, ON
10/10

Total Revamp - Cedarvale Toronto

I used Muti KB for a huge reno and I could not be more pleased with the stunning results. Muti KB not only uses amazing, high quality product but the customer service and professionalism that was given to us on our project, from the showroom team to the install team, was first class. My designer, Mark, spared no detail in delivering us the design of our dreams. Mark worked with me to incorporate my own custom hardware into the design and created beautiful and functional storage solutions that fit the modern and bold aesthetic of our home. If you are someone who appreciates a seamless process & superior design, (that's well priced!), look no further than the Muti Toronto team.

I'll be sure to return to this review and upload photo's once I have them!

Robyn

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Company Response

Robyn, what a lovely review! Thank you for taking the time to share your feedback. We are glad Mark was able to assist with your recent reno and incorporate your ideas and specific design elements.

S.Levitt
S.Levitt
3 reviews Toronto, ON
10/10

Outstanding products and service

I recently renovated three bathrooms in my townhome and Muti was the company I chose to complete all three bathrooms. All faucets, vanities ,
sinks toilets showers glass walls etc. were purchased there. Francesca is outstanding In terms of her knowledge, skill, and creative passion. I cannot speak more highly of the products and the service that Muti delivers. All three bathrooms have turned out beautifully and I am thrilled!

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Company Response

We would like to not only thank you for choosing us as the company to renovate your three bathrooms but for also taking the time to share your feedback with us. Enjoy your brand new place!

Claude in Mississauga
Claude in Mississauga
1 review Mississauga, ON
0/10

This is by far the worst customer service i had.

They came to install the kitchen end of sept 2018, they did'nt protect floor so we end up with lost of scratch including walls and ceiling, one door had damage and one section of the countertop which is a glossy finish which my wife requested to be same as the sides but it wasn't, their excuse was that we should had noticed it from the design they send us by email which was a autocad design and you couldn't tell and my wife is not very good with computer
I had an agreement with the manager to put a good review in order to replace a piece of countertop and the damage panel but i call her back the day after to let her know that i will wait until the work is done, so now it's about 6 months so i assume that they have no intention to replace it.
we order several kitchen in the past so thank god, but before you order make you homework about the design you want, also have a written agreement if something go wrong how long would i have to wait, request floor protection. They protect them self by forcing you to pay upfront which i didn't like but wife trusted them
Kitchen looks nice don't get me wrong but the seem to age fast,

1 of 1 people found this review helpful.
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Company Response

Hi Claude,

Thank you for taking the time to share your feedback with us!

We have looked into your services and have had our operations manager contact you, however, we haven't received a response.

We would really love to hear back from you so that we can resolve your issues and ultimately satisfy you as a customer.

Thank you,
MUTI

Mookie24 in North York
Mookie24 in North York
1 review Toronto, ON
10/10

Bathroom wall-hung vanity

A significant interval after installation, a manufacturer's flaw was discovered with the overflow in the vanity's basin. Despite the fact that it would have been beyond what Muti was reasonably responsible for under any implied warranty, Francesca was patient and considerate when evaluating the reason for our dissatisfaction. The basin was replaced with a new one at no charge, and I was able to install it myself. Thank you Francesca and the staff at Muti Kitchen & Bath.

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Company Response

We would like to thank you for taking the time to share your feedback! It is greatly appreciated.

Boris in Toronto, Ontario Canada
Boris in Toronto, Ontario Canada
3 reviews Toronto, ON
2/10

Bathroom vanity with damaged backsplash.

I have purchased a beautiful bathroom vanity in Sept 2018 from Toronto Mutti location and was pleased with the service until i opened the box at home. Backsplash was chipped and after numerous calls and emails with the staff and store manager and excuses such as "they'll take care of me" and how they are "working hard" on getting me a replacement part - i am still to hear back. After emailing the store with pictures for the manager to assess the damage, I call them to follow up (I did, not the other way around) and was told this sometimes happens (which is okay and understandable) and to drop by the showroom and get a replacement backsplash piece. I’ve asked if they have it for me drop by and was told yes. That same day i showed up at the showroom, I was told it is all of a sudden on backorder and was offered a "similar" cheap looking replacement part. At that moment i was told i have two options: take this "similar" piece (which by no means looks the similar sizewise nor design) OR to wait 3 to 6 months to get a new piece. Meanwhile when a friend of mine walked in the showroom and asked about the vanity and backsplash, he was told they have both in stock. After texting me, I called the store right away but was told again by the manager it is out of stock and how she is "working hard to get a replacement for me". How nice of them? They are all talk and nice until you give them the money but once you are stuck with the damaged product they pretty much tell you very very politly to F*** off. I wasn't born yesterday and don't buy managers explanation how "she's working hard in getting me a replacement and will do more digging into it". COME ON!!!! I keep telling everyone to avoid this store because of this horrible experience.

I see on here that there is a lot of dissatisfied customers and Muti seems to have a comment every time trying to discredit persons feedback and make it sound like they’ve done everything and it’s the customer’s fault. Must be the same manager from Toronto location i had to deal with... Either way this is an honest review (can provide copy of a receipt for anyone interested) and no matter what they respond and try to discredit this review it won't change anything. Although they have good stuff in the store, just a chance of being pulled by the nose after the sale is a big no no for me and cannot in my right mind give more than 1 star. However, i'm giving it 2 stars because of super nice staff in the showroom.

I would suggest Muti reassess their management staff and perhaps have them trained better. Course in Ethics might also help. I usually don’t leave comments unless someone really impresses me or majorly disappoints me.
PS I will update my feedback based on any follow up from the store/management.

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Company Response

Hello Boris,

Thank you for reaching out and making us aware of your service experience with us.

We have since been in contact with you regarding your experience and have supplied you with a backsplash for your vanity which has been sitting at our front reception since January. It seems as though you no longer require the backsplash anymore...

Sergos  in Mississauga
Sergos in Mississauga
1 review Mississauga, ON
10/10

Kitchen reno

We renovated our kitchen a year ago and dealt with the Oakville location.
Justin did a fantastic job with the layout/design in our new space and paid attention to every detail. Roberto and support staff also helped to ensure we were completely happy with the end result. We have a wonderful new kitchen now and have received many compliments. We have already recommended Muti to anyone who is looking to renovate a kitchen or bath.

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Company Response

Hi Sergos,

We appreciate you taking the time to write a review of our company. Glad to hear that even after a year you are still happy with your MUTI kitchen and that both our design and installation team was helpful in creating your fantasic new kitchen.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Muti Kitchen & Bath

Muti Kitchen and Bath is a family owned and operated business based in Toronto and Oakville, Canada. Muti Kitchen and Bath thrives themselves on excellence customer service, leading and cutting edge design, and affordable luxury products.
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