I have had a chance to read a few of these reviews and I am not sure why the people here are complaining. My wife and I built a new home from a builder and essentially gutted the home to customize it to our taste and utility. We put the most money in the kitchen, as we are always there.
We selected Muti due to the fact their showroom was amazing, their pricing was surprisingly on the lower end for a custom kitchen in the GTA and more importantly their team took the time to work with us.
We worked closely with Shelia at the Oakville location to design a kitchen that ultimately has been extremely functional as well as aesthetically appealing. Even though there were a few items that were missed for the installation, they did in fact order the missing parts and install them. I will note that these products do come from Italy (the boxes have cleared customs and you can tell) so they do take about 8-12 weeks, but they do not run away from their promises.
Furthermore, we had one section of the installation come slightly apart resulting in damage to our counter top and a cabinet door. Shelia and Roberto owned the mistake, were here the next day to fix the open shelving that was not secured fully, and had an amazing counter top team at our place to repair the counter within a week. It looks as good as new! They also ordered the replacement cabinet door that was damaged.
Ultimately, there is always room for human error in any kind of home renovation/construction project, however, MUTI and their team keep these errors to a minimum and work with you directly to rectify them. Overall a great job by Sheila and Roberto to only assist us in purchasing a high quality product, but to continue to take care of us after everything was installed. We LOVE our kitchen!