Manufactured and Installed multiple kitchens, vanities and custom closets
Initial sales order process was great. We had no issues until the job moved into installation phase. During the installation phase, we found that certain items were manufactured differently then shown on drawings we signed off on. Items were also missing from the order and other items were damaged during transit from Italy or the warehouse. MUTI's customer service on the service side of the business is terrible. All of the people working there are rude and have no concept of customer service. It is almost like it is part of their Core values to be unpleasant and difficult. Or, they just hate working for the company.
They demonstrate a constant tone that the customer is always at fault. No matter what. Until proven to be correct. They are short in their responses and offer no immediate solutions. Issues are deferred to other departments and you need to chase them to get answers. We have been waiting almost 1 year to have deficiencies corrected. I would not recommend this company to anyone. Product looks nice but definitely not worth the headache.
- Approximate cost of services:
- $12,000,000.00