First off, let me start by saying that I have never met a contractor that has either always picked up the phone when you call or respond to an e-mail or voicemail within a day. Chris does maintain excellent communication throughout the project and you should not worry about him or his team leaving you stranded in the middle of your project.
I communicated with Chris for about a year on this project. 6 months before the start of the project while I was evaluating contractors and throughout the project. This was a major project which included finishing the basement of a brand new house. Chris managed everything from getting the drawings done, to handling inspections, certifications and he also picked up material that we selected at the Home Depot and Lowes which was a big help.
Because of the size of our project, there were some unforeseen challenges mainly due to the city's requirements. Chris tried to resolve them in the most efficient manner possible.
Chris also was very accommodating to our change requests and managed them with us to ensure that we were happy. We also asked for a window to be put in to allow for more light. He navigated the permit process with ease for us and ensured that we were informed at every step of the process. We also procured hard to get material for us which many other contractors would not have been able to do.
The workmanship and professionalism of Chris and all of this trades were excellent! They showed up as promised, on time, and left the work area clean. The only constructive thing I would say is that Remodel's services are priced at the higher end of the spectrum. I do think that you have to pay for high quality work and in the end we were really happy with the finished product.
Chris was also very responsive after the completion of the project to any issues that arose and addressed them promptly.
Overall, we are very happy with the job that Chris and his team did for us and would definitely hire him again in the future.