It is not often I am impressed enough with a company's performance that would lead me to take the time to write a review, however Lancaster Heating & Cooling has hit the mark. From project beginning to end, and every employee I interacted with have been customer service oriented, knowledgeable, honest, and highly competent in their roles, making this purchase nothing short of a pleasurable experience and one I felt confident in making. A standout for me was their Sales Rep. (Cassandra), who was so incredibly personable, honest and knowledgeable about the product options, and oversaw our satisfaction from start to finish. She advocated for our needs and the installation timing with her colleagues, coordinating every step ensuring we got full value for our purchase and then some. Talk about going above and beyondwow, what an incredible asset she is to this company and the reason I will only choose this company for any future needs. She instilled trust through her decency and genuine approach, without any pushy sales
pitch that quite honestly would have been a deal killer for
us. Another stand out is Rob
(service technician) who troubleshooted an issue with our old furnace for free, which
kept it going for another 2 years before we purchased our new unit from them. Rob is a highly skilled technician, who also
demonstrated a lot of integrity and
knowledge. I would highly recommend this company!
- Company Response
Thanks for taking the time to do a review. I will share this with our staff! Take care!