We had a new water heater installed by Lancaster. The process right from sales through to installation was easy and pleasant. There was a small issue with an electrical wire clipped during the install, causing one of our kitchen outlets to cease working. When I called the office to discuss it, there was no difficulties with the staff during the conversation. An employee was sent in a week to investigate, and he confirmed that the wire had been cut during the install. An electrician was dispatched in another week and the problem fixed. I appreciated the company taking responsibility and fixing the issue, and with no hassle. All staff we dealt with were pleasant and friendly. We will definitely be using them to replace our furnace next year.
- Company Response
Thankyou for taking the time to do a review. Im glad everything worked out and that you were happy. I will pass along this email to the staff. Thanks again!