Lancaster Heating and Cooling

Heating & Air Conditioning
195 Hempstead Drive Hamilton L8W 2E6
HomeStars  >  Heating & Air Conditioning in Hamilton  >  Lancaster Heating and Cooling
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93%
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Reviews by rating (past 12 months)
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Reviews for Lancaster Heating and Cooling

Average customer rating:
9.6 10 (20 reviews)

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Ghulam Ali in Hamilton
1 review Hamilton, ON
10/10

My furnace was tagged by Reliance with A fault;

Called Cassandra of Lancaster Heating on her cell, within five minutes Cassandra called back, suggested that she is available any time to come and give us options, I decided to sit with her along with my wife, she explained each and every ting minutely. The thing that liked most that Richard her supervisor was also involved, we went ahead the next day and man our Furnace was installed the very next day thanks to Eric and Dan two wonderful Techs. I would recommend Cassandra/ Lancaster to any one, don't look else where

Ghulam Ali Mohatarem

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Company Response

Thankyou very much for your positive feed back. I will share this feedback with our team. If you need anything in the future please give us a call.

Private User
1 review Hamilton, ON
5/10

I recently had a furnace installed. I required a cold air return grill to complete the install. I was left 3 different sizes of return air grilles on multiple days and not a single one of the three grills fit the opening. I obtained the correct sized grill after 3 weeks of chasing and following up with the tech. I had to follow up numerous times before I was heard. The individual who answers the phone was not at all friendly or willing to let me speak to a boss regarding my install. No follow up email or call was given for feedback on the install. The 4th grill (correct size) was left outside when I was not home and no effort was made to come back and complete the grill install. Customer service is not the best!

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Company Response

Good Afternoon.Im sorry to hear you were having some problems.This is not something that normally happens here. I do know that we had stopped by on several occasions when someone was supposed to be home and it turned out we could not gain access.If there is anything further we can do for you please call and we would be happy to take care of you.I will pass along this information to our team.

Thanks

Private User
1 review Hamilton, ON
10/10

Purchased a new home which did not have an existing air conditioner.
We had Lancaster out to quote on the job, we were very pleased with the options our sales rep Cassandra presented to us. We went ahead with the install, the crew arrived on time and answered all our questions.
The workmanship and quality product supplied were above and beyond our expectations. Cassandra followed up on our install which we felt was top notch customer service. Highly recommend this company!! They really take pride in their work! Thank you to Cassandra and Install Team!

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Company Response

Thank you for taking the time to post a review. Its good to hear that you were happy with your installation. I will share this with our team. Thanks again!

Private User
1 review Hamilton, ON
10/10

Our furnace was no longer running and when we called Lancaster they responded quickly and booked an appointment immediately. The sales rep. was very knowledgeable and kind. She provided a quote right at the visit. I highly recommend Lancaster heating and Cooling. They were fabulous from start to finish! We will definitely be contacting them when we need our AC unit replaced! We HIGHLY recommend them!

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Company Response

Good morning. Thankyou for your positive feedback. Im glad we were able to take care of your heating needs and we appreciate your business. I will pass along this review to the rest of our team.

Thanks Again!

10/10

Have an older furnace on a competitive service plan. They sent a tech, told the fan motor needed to be replaced and that the heat exchanger was showing signs of failing. I wanted a second opinion so had a Lancaster tech come, he actually took things apart to look at them and everything was fine. They then tried to sell me a new system for over $12,000. I will be leaving them.

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Company Response

Im glad you were happy with our service and I will pass along the kind review to our tech. Thanks for taking the time to do a review and we look forward to taking care of all your heating and cooling needs in the future.

Jason Kortmann in Campbellville
1 review Acton, ON
10/10

Extremely happy with our new furnace and Lancaster Heating. Casandra, our sales rep. was very knowledgeable about her furnaces and competitors. She was a pleasure to deal with and created a non pressure environment. The installers were friendly and efficient installing the furnace in one day.

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Company Response

Hi Jason. Thank you for taking the time to submit a review. Were glad you are happy with your new furnace installation. I will pass along to positive feedback to the rest of our staff. Thanks Again!

Mike in Hamilton
2 reviews Hamilton, ON
10/10

I just replaced my builders grade furnace and air conditioner with a carrier infinity system. LOVE IT!!
I can honestly say that Lancaster was one of the best contractors I have ever hired to do work for me.
Cassandra was fantastic to deal with. She is Very professional and knowledgeable. She took the time to explain and go over everything with me. Also followed up after the install to make sure I was satisfied with everything.
I couldn't be more happier with the installers. They did an amazing job! They were very friendly and professional. The skill and the quality of the job they did is evident that they truly care about the work they do and want nothing but the best service and install a customer can get. When they were finished they took the time to go over all the features of the system with me. They even left everything spotless! . Amazing and would 100%recommend Lancaster!

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Company Response

Its good to hear you are happy with everything. I hope you will enjoy your new system for many years to come.If you need anything please give us a call.Thankyou for taking the time to do a review.We appreciate it!

Private User
1 review Hamilton, ON
10/10

After being quoted ridiculously high prices by others, Lancaster came in with an excellent price but then backed it up with incredible service! Their office staff were a pleasure to deal with and their installers were top-notch professionals! I cannot thank them enough for their speed of service and quality as well. If you need HVAC, CALL THEM FIRST!!!

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Company Response

We are happy that you had a positive experience with us. Lancaster employees take their jobs very seriously and strive to put the customer first. I will pass along the positive feed back and thanks for taking the time to do a review.

B. J. from Hamilton
2 reviews Burlington, ON
10/10

First contact with Cassandra was positive - there was no pressure, she was knowledgeable and answered all our questions, and gave us options to meet our needs.
The installation crew was prompt, efficient, and arrived when they said they would. They went above and beyond to make the ductwork more efficient in our quirky older home. They were friendly, took great care in keeping the house clean while working, and left the installation area completely tidy.
Highly recommended.

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Company Response

Thank you for taking the time to review us on Homestars. We try our best to meet or exceed our customers expectations. I will pass along this review to our installation and sales staff. Thanks Again!

Private User
3 reviews Hamilton, ON
10/10

Lancaster did a terrific job in removing our old furnace, and installing a new one. Their work was great, - they worked very efficiently and left our home spotless. We were very impressed with Cassandra as she presented the options available to us, and answered all our questions about the installation, and how it would "fit in" to the existing ductwork and piping. The workmen also took great care in making sure that any changes were explained carefully. Extremely pleased!! Highly recommend the company!!

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Company Response

I am happy to hear that you were pleased with your installation. I will share this review with our staff. If there is anything else we can do for you please give us a call. Thank you for taking the time to add a review.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Lancaster Heating and Cooling

Lancaster has been servicing the people in the Hamilton, Burlington and surrounding area since 1955. Lancaster Heating and Cooling offers full HVAC services including installation and service of furnaces, air conditioners , heat pumps, heat recovery ventilators, humidifiers, hot water heaters, and fireplaces. We also install gas lines for stoves, dryers, fireplaces, pool heaters and bbqs. The technicians at Lancaster are fully licensed and factory trained. Lancaster provides 24 Hr emergency service and offers free in home quotations for replacement equipment. Lancaster payment options are Visa, MasterCard as well as financing oac. We also do rental hot water heaters, furnaces and air conditioners.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnaces, air conditioners, heat pumps, hrvs, humidifiers, hot water tanks, air cleaners, air purifiers, fireplaces, thermostats, maintenance plans.
SERVICES
24 hr. emergency service, custom sheet metal, custom homes.
BRANDS
Trane, Daikin ,Carrier, Lancaster, Vanee , Regency, Continental, Rheem, John Woods, Bradford White
WEBSITE
http://www.lancasterheatingandcooling.com
YEAR ESTABLISHED
1955
NUMBER OF EMPLOYEES
12
RETURN POLICY
full manufactures warranty
PAYMENT METHOD
Visa, Mastercard, Financing
LICENSES
Gas fitters, refrigeration
MEMBERSHIPS
BBB, CBCB, TSSA, ORAC, HRAI, ESA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Full Manucatures Warranty
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