Lancaster Heating and Cooling

Heating & Air Conditioning
195 Hempstead Drive Hamilton L8W 2E6
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94%

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Reviews by rating (past 12 months)

Reviews for Lancaster Heating and Cooling

Average customer rating:
9.6 10 (22 reviews)

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Private User
Private User
1 review Hamilton, ON
10/10

Furnace, Humidifier, Air Cleaner

Lancaster installed a new furnace, humidifier and air cleaner in January. Customer service was excellent. The install team was professional, friendly and efficient. We recommend Lancaster Heating and Cooling 100%!

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Company Response

Thank you for your kind review and taking the time to submit your comments. Im glad you are happy and this will be passed along to our staff. Thanks again!

Milligans in Hamilton
Milligans in Hamilton
1 review Hamilton, ON
10/10

Furnace and Direct Water Heater

We had Lancaster install our new furnace and direct water heater. They did an excellent job. Price was competitive, products of good quality. My heating bills have never been so low! Install went smoothly in the timeline promised. Very professional company. Their rep (Cassandra) who gave us our quote looked after our needs during and after install to ensure we were happy.

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Company Response

Thank you for taking the time to do a review. I'm glad to hear you are happy with everything I will pass along this review to our team.

Ghulam Ali in Hamilton
Ghulam Ali in Hamilton
2 reviews Hamilton, ON
10/10

Cassandra an Excellent Professional Salesperson

My furnace was tagged by Reliance with A fault;

Called Cassandra of Lancaster Heating on her cell, within five minutes Cassandra called back, suggested that she is available any time to come and give us options, I decided to sit with her along with my wife, she explained each and every ting minutely. The thing that liked most that Richard her supervisor was also involved, we went ahead the next day and man our Furnace was installed the very next day thanks to Eric and Dan two wonderful Techs. I would recommend Cassandra/ Lancaster to any one, don't look else where

Ghulam Ali Mohatarem

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Company Response

Thankyou very much for your positive feed back. I will share this feedback with our team. If you need anything in the future please give us a call.

Private User
Private User
1 review Hamilton, ON
5/10

NEW FURNANCE INSTALLED

I recently had a furnace installed. I required a cold air return grill to complete the install. I was left 3 different sizes of return air grilles on multiple days and not a single one of the three grills fit the opening. I obtained the correct sized grill after 3 weeks of chasing and following up with the tech. I had to follow up numerous times before I was heard. The individual who answers the phone was not at all friendly or willing to let me speak to a boss regarding my install. No follow up email or call was given for feedback on the install. The 4th grill (correct size) was left outside when I was not home and no effort was made to come back and complete the grill install. Customer service is not the best!

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Company Response

Good Afternoon.Im sorry to hear you were having some problems.This is not something that normally happens here. I do know that we had stopped by on several occasions when someone was supposed to be home and it turned out we could not gain access.If there is anything further we can do for you please call and we would be happy to take care of you.I will pass along this information to our team.

Thanks

Private User
Private User
1 review Hamilton, ON
10/10

New Air Conditioner

Purchased a new home which did not have an existing air conditioner.
We had Lancaster out to quote on the job, we were very pleased with the options our sales rep Cassandra presented to us. We went ahead with the install, the crew arrived on time and answered all our questions.
The workmanship and quality product supplied were above and beyond our expectations. Cassandra followed up on our install which we felt was top notch customer service. Highly recommend this company!! They really take pride in their work! Thank you to Cassandra and Install Team!

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Company Response

Thank you for taking the time to post a review. Its good to hear that you were happy with your installation. I will share this with our team. Thanks again!

Private User
Private User
1 review Hamilton, ON
10/10

new furnace

Our furnace was no longer running and when we called Lancaster they responded quickly and booked an appointment immediately. The sales rep. was very knowledgeable and kind. She provided a quote right at the visit. I highly recommend Lancaster heating and Cooling. They were fabulous from start to finish! We will definitely be contacting them when we need our AC unit replaced! We HIGHLY recommend them!

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Company Response

Good morning. Thankyou for your positive feedback. Im glad we were able to take care of your heating needs and we appreciate your business. I will pass along this review to the rest of our team.

Thanks Again!

10/10

Furnace inspection

Have an older furnace on a competitive service plan. They sent a tech, told the fan motor needed to be replaced and that the heat exchanger was showing signs of failing. I wanted a second opinion so had a Lancaster tech come, he actually took things apart to look at them and everything was fine. They then tried to sell me a new system for over $12,000. I will be leaving them.

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Company Response

Im glad you were happy with our service and I will pass along the kind review to our tech. Thanks for taking the time to do a review and we look forward to taking care of all your heating and cooling needs in the future.

Jason Kortmann in Campbellville
Jason Kortmann in Campbellville
1 review Acton, ON
10/10

New Propane furnace

Extremely happy with our new furnace and Lancaster Heating. Casandra, our sales rep. was very knowledgeable about her furnaces and competitors. She was a pleasure to deal with and created a non pressure environment. The installers were friendly and efficient installing the furnace in one day.

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Company Response

Hi Jason. Thank you for taking the time to submit a review. Were glad you are happy with your new furnace installation. I will pass along to positive feedback to the rest of our staff. Thanks Again!

Mike in Hamilton
Mike in Hamilton
2 reviews Hamilton, ON
10/10

New Furnace and Air Conditioner

I just replaced my builders grade furnace and air conditioner with a carrier infinity system. LOVE IT!!
I can honestly say that Lancaster was one of the best contractors I have ever hired to do work for me.
Cassandra was fantastic to deal with. She is Very professional and knowledgeable. She took the time to explain and go over everything with me. Also followed up after the install to make sure I was satisfied with everything.
I couldn't be more happier with the installers. They did an amazing job! They were very friendly and professional. The skill and the quality of the job they did is evident that they truly care about the work they do and want nothing but the best service and install a customer can get. When they were finished they took the time to go over all the features of the system with me. They even left everything spotless! . Amazing and would 100%recommend Lancaster!

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Company Response

Its good to hear you are happy with everything. I hope you will enjoy your new system for many years to come.If you need anything please give us a call.Thankyou for taking the time to do a review.We appreciate it!

Private User
Private User
1 review Hamilton, ON
10/10

furnace/air conditioning

After being quoted ridiculously high prices by others, Lancaster came in with an excellent price but then backed it up with incredible service! Their office staff were a pleasure to deal with and their installers were top-notch professionals! I cannot thank them enough for their speed of service and quality as well. If you need HVAC, CALL THEM FIRST!!!

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Company Response

We are happy that you had a positive experience with us. Lancaster employees take their jobs very seriously and strive to put the customer first. I will pass along the positive feed back and thanks for taking the time to do a review.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Lancaster Heating and Cooling

Lancaster has been servicing the people in the Hamilton, Burlington and surrounding area since 1955. Lancaster Heating and Cooling offers full HVAC services including installation and service of furnaces, air conditioners , heat pumps, heat recovery ventilators, humidifiers, hot water heaters, and fireplaces. We also install gas lines for stoves, dryers, fireplaces, pool heaters and bbqs. The technicians at Lancaster are fully licensed and factory trained. Lancaster provides 24 Hr emergency service and offers free in home quotations for replacement equipment. Lancaster payment options are Visa, MasterCard as well as financing oac. We also do rental hot water heaters, furnaces and air conditioners.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnaces, air conditioners, heat pumps, hrvs, humidifiers, hot water tanks, air cleaners, air purifiers, fireplaces, thermostats, maintenance plans.
SERVICES
24 hr. emergency service, custom sheet metal, custom homes.
BRANDS
Trane, Daikin ,Carrier, Lancaster, Vanee , Regency, Continental, Rheem, John Woods, Bradford White
WEBSITE
http://www.lancasterheatingandcooling.com
YEAR ESTABLISHED
1955
NUMBER OF EMPLOYEES
12
RETURN POLICY
full manufactures warranty
PAYMENT METHOD
Visa, Mastercard, Financing
LICENSES
Gas fitters, refrigeration
MEMBERSHIPS
BBB, CBCB, TSSA, ORAC, HRAI, ESA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Full Manucatures Warranty
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