Lancaster Heating And Cooling

We needed a new AC & furnace, so we obtained 3 quotes and chose Lancaster. Wesley and Johan did a fantastic job with the installation.
Very clean, neat and professional. I can't believe how hard and fast they worked to get us up and running, with no issues. Lancaster did a great job for us and we are very happy to give them a great review.

Daniel

I looked up and got quotes from three companies and I got to choose this one for so many reasons like service, attention, pricing and availability.
I am so happy with the unit, it is running great and perfect time it was installed thanks to Cassandra :).
The guys that came for installation really do a great job too.

Installation was good. Furnace that was installed was recalled and there was a class action lawsuit in progress. Follow up Service not so good. Beware of "Rob". Famous for overbilling and unnecessary repairs.

We have used this company in the past and were pleased with the service. After installing our new furnace I had some follow-up questions and requested that our thermostat be connected as promised.

It took some time but the issue was resolved to our satisfaction.

I had a new trane modulating furnace & trane air conditioning installed by Lancaster the installers were very professional and did a great job when they finished the installation there was no mess for me to clean up.Thanks Guys

I would like to take this opportunity to say thank you to Cassandra. She went out of her way to get us the best price for a new furnace. (Modulating)
Cassandra was great to deal with, and I would absolutely recommend her to any one of my family or friends. She was very patient and understanding. Thank you Cassandra!
The young gentlemen, Mark and Pat that came to do the installation were wonderful as well. They were so polite and professional!
Lastly, I would also like to thank Rick! You have a wonderful staff!

A professional and courteous technician came to install a thermostat for me. The company gave me a courtesy call as well, the technician also called to inform me he was in his way. As he was working, he noted an issue with the furnace and informed me that if the motor was not replaced than I would need a whole new furnace. He may have saved me thousands of dollars. He explained the issue in lay terms and I made an informed decision to change it. He had the product ordered and came the very next morning. I was very happy with the service.

a professional, courteous technician came promptly the very next morning after placing service call. Restored both pilot lights, vacuumed and cleaned glass in two fireplaces.

we are very happy with any service by Lancaster and would recommend their services to anyone.

Lancaster did an excellent job installing a Trane furnace last year, and a weeks ago a new Trane air conditioning unit. Cassandra did an excellent Job pricing out both with home visits. We were not looking for the cheapest unit, but she gave as a competitive price based on the 3 companies we got quotes from. We wanted Trane because they are highly rated by Consumer Reports. Josh and Doug did an excellent install job and were bothe professional and friendly.

We had the furnace installed many years back by Home-depot. and at its 10th year we had an issue, which was repaired under warranty. then in April this year amongst all these uncertain times we called on Easter Sunday. The phone was answered promptly......and advised if we can wait we can have in done on regular working day, or we may have to pay a fee. so we set up the appointment and had the Tech show up today and repair the igniter, which was the culprit.

Long Story short, Lancaster Heating out of Hamilton did this repair under warranty that covers parts and labour. If I have to deal with a company of reputation, this is the one I would choose. They cover you with no hassle and of course they represent Trane, which is also a good company,

The one company that out performed everyone else in this unsettling times is Lancaster. The entire staff in the office and in the field handled our call speedily . The manner in which the repair was executed is what other companies should emulate.....It is what make companies stand out. I hope they outlast everyone else for sheer tenacity and remain successful always.

On both occasions (Jan 2020 and April 2020) the technicians who performed the service call were outstanding. Thank you Lancaster Heating and Cooling.

Terence Hopman
Niagara On The Lake