Waterproof Masters & Associates

Formerly Waterproof Masters
Waterproofing
Mississauga ON L5V 3C5
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Waterproofing
Waterproof Masters & Associates
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91%

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Reviews for Waterproof Masters & Associates

Average customer rating:
9.7 10 (29 reviews)

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Toni in Dieppe
Toni in Dieppe
0 reviews Mississauga, ON
10/10

Outstanding Service

John and his team did an outstanding job at our home. They were very professional and knowledgable in addressing the problem, and they did so in a very quick and efficient manner. We are so happy. I would highly recommend to anyone!

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Company Response

Thank you.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Another satisfied customer.

Hi, found this company in my local Mimico flyer and decided to call them for a quote. Met with Jerry their sales person who explained the methods and costs for the job.
A week later signed a contract with Jerry and made arrangements for the work to start. Two men and one supervisor did the work in Three days weather permitting. The owner called me a few weeks later to ensure I was satisfied with his mens work. I told John that after a lot of rain fall the gravel around the house sunk witch is normal but the window well were not fastened properly and came loose from the house.
He assured me that it would be fixed immediately and within a few days two men showed up to remedy the problems. This is the type of company and persons I want to do business with because they are honest, great communicators and hard working people like you and I.
Thanks Waterproof Masters.

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Company Response

Thank you for your honest review. We pride ourselves in resolving any issues that may arise immediately.

Private User
Private User
Private User reviews Cambridge, ON
10/10

waterproofing

- Great response
- Fast (!!)
- Clean (post clean up was great)
- Transparent (clear photos, diagrams of the scope of work, etc)

What else do you need in a contractor? We had a basement leak. Discussed options of doing outdoor vs. indoor waterproofing. After some considerations back and forth, opted to go with exterior due to the area of my leak being my the furnace room, etc. Waterproofing is something no one wants to do, but if you are going to do it, you want to make sure it's done right. From everything we saw this is the case. They even did a courtesy follow up to make sure everything was going well and no leaks post large rain storm

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Company Response

Thank you for your comments. Providing as much information as possible, allows our customers the ease of helping make their decision less stressful and more informative.

LPM in Oakville
LPM in Oakville
2 reviews Oakville, ON
10/10

Cracks in Basment Walls

John and his team were so professional and quick to fix our problem. He made sure we understood our options and the process and materials they use. No pressure just good old fashion care and service. Great work.

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Company Response

Thank you for your business. Our team appreciates your comments.

Greg in Burlington
Greg in Burlington
2 reviews Burlington, ON
10/10

Great job and great price !

We needed some waterproofing done to our foundation and a new window well. This team was Great, on time, punctual and on budget!! What a great experience from start to finish.

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Company Response

Thank you for your kind words. We appreciate your business.

Private User
Private User
Private User reviews Mississauga, ON
0/10

basement waterproofing

They came in 2015, were to seal west wall & check south wall (water coming in southwest corner). Encountered some difficulty on west side, didn't go around corner to seal south wall at all. This year, same leak, same location. When I called them about it, they said that they had re-structured the company, warranty was null & void. Said the south wall wasn't their fault. Estimator was rude & disrespectful. Quoted $5000 for additional work. Their ad says members of BBB, but they are not listed there. Don't go near these people unless you want trouble.

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Company Response

On Friday, April 12 we were notified by Homestars of a posting stating that we received "0 stars".

I received a call from the home owner, she was upset and accused us of not doing a good job in 2015. I listened to what she had to say before replying to her. After she finished talking , I explained that the job that was done was completed by another company which is no longer in Business, restructuring is not uncommon in any business and Waterproof Masters & Associates was not the company that performed the work.

I offered to go over and look at the waterproofing issues that she was referring to. I then explained that I was willing to send someone over to complete an infrared wall scan at no charge to see where the water was coming in, she said that she had to first calm down her husband.

She later agreed to allow us the opportunity to come over and take advantage of the free scan to check out the water issues. Our sales associate went and met with the homeowners. After the scan, our associate explained that the scan concluded the water was not coming from the previously waterproof area, but from the front of the house. He explained that with the nature of block foundations, water will fill the blocks and travel, he also advised that the concrete steps had to be removed in order to waterproof the front area. The owners were not happy with the findings, and proceeded to say that they didn't have the extra funds, but wanted to get the issue resolved and would be calling for 4 to 5 other quotes.

A few weeks later our sales associate followed up with the owners, and they said that they received 4 other quotes all in the same area that we quoted (the front of the house with removal of steps) with further recommendations to waterproof the entire front, not only the 3/4's. We never heard any other feedback from them.

Our response as follows:

Per homeowner posting: "Encountered some difficulty on west side, didn't go around corner to seal south wall at all".

Response: 2015, previous company inspection determined that water was entering from corner along carport side (West) and along concrete stair side (South). Advised homeowners that the concrete stairs required removal in order to properly and safely access the foundation wall along that side. Homeowner instructed that the funds were not there and to proceed only with the carport side as they were getting the driveway paved. February 2019, sales associated advised homeowner that the scan concluded water coming in along concrete stair side, and that the stairs required removal for waterproofing. Homeowners instructed sales associated that they were advised of same and that they were actually going to remove the existing concrete steps and replace them with wood stairs and deck.

Per homeowner posting: "This year, same leak, same location".

Response: 2015 area was never waterproofed due to homeowner budget limitations, regardless of recommendation brought forth. 2019, scan concluded water buildup within block at South side, associates professional opinion to remove existing concrete stairs and waterproof south side.

Per homeowner posting: "Estimator was rude and disrespectful".

Response: Our company remains and prides itself on our professionalism and continued success in our residential sector from 60% of residential referrals, and we are very proud of that! Our sales associate was not rude, and remained professional and respectful even during high emotions directed at him during this appointment. To that we say "fantastic!!"

Per homeowner posting: "Quoted $5000.00 for additional work".

Response: We have nothing to hide...... February 23, 2019 estimate with homeowner: Contract Price: $4,150.00 plus HST = $4,689.50 - includes 10 LNFT of waterproofing at 6 feet deep; new sump pump, pit and installation. As a gesture of goodwill, we discounted this price by 20% for homeowners. Recommended removal of stairs. Free thermal scan...."What a deal"!!!

Per homeowner posting: "Their ad says members of BBB, but they are not listed there".

Response: Correct, previous company is not listed....the account has been closed. However, we are listed. Waterproof Masters & Associates Inc. is indeed listed, with an A+ rating.

Per homeowner posting: "Don't go near these people unless you want trouble".

Response: We disagree, and we have many happy customers who disagree with that statement as well. Our residential sector is backed up with 60% referral volume...."Thank You to all our customers"!! If we didn't care, we would never send someone over, we would never offer a free scan of the area, nor provided any discounted rates.

Private User
Private User
Private User reviews , ON
10/10

Five Stars!

John and his team were very highly recommended by a family member. There are so many choices and companies when it comes to waterproofing, and the work is expensive, so it can be very overwhelming. We were so grateful for the recommendation - these guys are the best. John and his team are knowledgeable, hardworking and honest. We would highly recommend them. Wonderful people!

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Company Response

Thank you for your kind words, it was a pleasure working with you.

PCC130
PCC130
5 reviews MISSISSAUGA, ON
10/10

Preventative Waterproofing of Townhouses

The board of directors found this company on Home Stars and this website has been useful for resourcing contractors.
The work was completed in the expected time and a supervisor was always on site to ensure work was being done according to their quote.
We are happy to continue working with them for future preventative work.

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Company Response

Thank you for your business and the review.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Waterproof Masters & Associates

We provide a Self healing revolutionary waterproofing system, which is cement based and GROWS into the pours of the concrete, Our crystalline technology actually transforms concrete into a waterproof barrier. Permanently. We also provide exterior waterproofing services withour 5 Layers of waterproofing protection.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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