Waterproof Masters & Associates

I used their service for external waterproofing in October 2023. They didn't finish the work and lacked professionalism. Agreed to put the interlocking back in the area and stamp it so it doesn't settle (had them write this in the contract). After repeated messages to David and his consequent promises to visit and fix the issue and complete the job, nothing ever happened and he ended up ignoring my calls and messages altogether. If you're okay with burning money for a half job, then please go ahead and use their services.

I'll update this review once Paul or someone else reaches out back to me, comes to the property to finish the job properly and if there's other issues due to their negligence, also fixing those issues. I'm a phone call away, you know how to reach me Paul.

Matt was amazing, easy to deal with. His crew was phenomenal. The job got done fast, the crew cleaned up amazingly, no more wet basement. Matt also gave a follow up call to see how thing were.

Homestars referred 3 contractors, Waterproof masters and Nusite attended our home and provided pricing. MMT contacted me and an appointment was arranged however the representative from MMT did not show up and didn't bother to contact me to let me know what was happening or to arrange a new appointment.
It was a bit frustrating to have only 2 prices as the 2 prices I had were quite far apart in cost.
Ultimately we went with Waterproof masters, they did a good job and provided photos of the various stages of the job which appeared from the photos was completed in a thorough and proper manner.
Overall I am pleased with the work and the wall is now dry even after the heavy rain we had shortly after the job was completed.

I had Waterproof Masters fix two leaks in my basement. The owner answers his mobile calls. If he make a commitment, he follows through. His crew did a good job, and when there was another leak after a rainstorm, they came in and performed the warranty work at no cost.

I would recommend this company.

The company recommended interior water proofing and the installation of a sump pump due to a leakage in my basement. The job was completed in a timely manner and at a reasonable cost.

Totally satisfied with this company. Workers came when promised; work was efficiently done; the site was left clean; and the price was reduced because the job turned out to be small than anticipated. I am planning to use them for another job next spring.

Residential waterproofing on external wall of basement
- Fast: quote provided within one day of calling. Work started within one week even including a permit for gas line that was in the way of the excavation area, work was completed within two days.
- Customer service: John is polite, responsive and honest about the process, the timelines and the protection
- Guarantee: I oversaw all the work and honestly, those guys are experts at what they do, there really is no way water will even get into the basement with so many layers of protection

For a while, now water seeps in after a downpour but was not excepting water in the basement with snow melting. Finally called Waterproof Masters got a price within less than a week six employees dug up the back of my house did their job in one day very impressed the the job and the ten photos that were supplied Very highly reccommend Thanks John Victor in A Dry basement in Etobicoke

The cinderblock walls in my basement had water seeping through. After speaking with a couple of companies, I decided to choose Waterproof Masters and I am happy with my decision. They are friendly and honest waterproofing experts with lots of experience. All of my questions and concerns were answered and addressed promptly and my basement was left in clean conditiont. Thank you for the great work.

When we requested a quote John listened carefully to the issues we had and discussed the scope of work required. He did a thorough inspection of the property and the written quote was detailed and accurate. We were given options for our window wells and went with wood which looks so much better. John and Helena made an on-site visit before work began to go over the entire process. We had one unexpected issue and John's response was prompt and the problem was repaired for us. We did our final walkaround today. Waterproof Masters will return in the spring once the soil has had a chance to settle for finishing details. We are very satisfied with the work done; with John's promptness in returning calls and visits to the site and also the crew who took time to answer our questions while work was in progress.