Private User reviews Ajax, ON Joined 2023/08/07

0/10

Install new jet pump for cottage water system

Heating & Air Conditioning review in Washago

07/28/2022

Seven weeks to get app't and work done. No detailed disclosure of cost up front or on completion. The average cost of new pump is $650, so how do we end up at $2500. This should have been a 3/4 hr job - took 8. Terrible service, terrible project mgmnt, outrageous pricing.
The Home Stars endorsement was a factor in my call to these people.
R.H.

Job Price

Approximate cost of services:: $2,508.00

Was this review helpful? Yes No

Company Response

Hello Roger, thank you for taking the time to provide your feedback.

We have reviewed your file and checked into the details that you have provided in your review and it seems we did get upfront approval for the pricing as you signed off before the work began and signed off again upon completion of the work.
As for the amount of time the work took, you should be pleased to know that we actually don't charge per hour, but by job. Regardless of how long the work took you would have been charged the same whether it was only 3 hours, or the full 8. As we do this type of work very frequently, we are aware that this work may take a full day which is why your call was booked accordingly with an 8 hour slot.
As for the pricing, we are sorry you don't see the value in the work we performed. Our plumbers go through extensive training and schooling to gain the knowledge and expertise in order to diagnose and provide the required services. The pricing that we provide not only includes the cost for the equipment, as well as the installation and everything it entails (specific example, removing other galvanized fittings on your old pump), but also the warranty we provide, and a portion of our overhead costs to continue to provide the unequivocal service that we do, and have since 1974.
The plumber who attended also offered our Advantage Plan to you, to extend any warranties and provide a discounted rate for service, and you had declined. The attending plumber also included the new gauge and brass plug at no charge to you. You were notified that the valve between the pump and pressure tank had a blown seal in it that could have lead to further problems and the plumber removed them for you at no charge.

We trust the above meets with your approval, but please reach out if you have any further inquiries or feedback.

Thank you,
Ashley Copeland
Office Manager

More about Harris Plumbing

Harris Plumbing's Mission: "To serve our communities with passion, integrity, and expertise, consistently exceeding expectations and providing peace of mind for all your plumbing needs."

Proudly providing world-class client services and a full suite of high quality plumbing products and services to residences, businesses and industry in Newmarket and York Region, Barrie and Simcoe County and Muskoka, Harris Plumbing is family owned since 1974.

We invite you to experience the Harris Plumbing difference. Our world-class customer service team and our highly skilled, continuously-trained technical staff all work to our standards, policies and procedures that we have built over our almost 50 years in business.

At Harris Plumbing Inc. we offer a complete suite of high quality, professional residential, cottage and commercial plumbing services that really raise the bar in Newmarket, Aurora, Barrie, Muskoka and everywhere in between. We are 100% focused on Quality Workmanship & Customer Satisfaction. Our customers are extremely loyal and delighted with our VIP-style service.

Water softeners, water conditioning, iron and sulphur removal - high quality equipment made right here in Ontario, tank-less hot water plus hot water tanks, drain clearing and camera inspection service, main sewer drain replacement - both excavation and "trenchless". Fixture upgrades like toilets, showers, bathtubs, etc. We are a fully licensed Well Contractor and Backflow Prevention Certified.

Steve Harris, a talented Master Plumber and entrepreneur, is firmly at the helm of this exceptional organization. Steve began his plumbing career in 1978 as an apprentice with his father and Master Plumber Ray Harris in York Region. Ray believed in old-fashioned hard work and perfection on the job. He demanded nothing but the best from Steve and taught him to accept nothing less from himself.

Since 2002 and under Steve's leadership and guidance, Harris Plumbing has grown to encompass a much larger geography to serve more clients, and offers a huge array of quality plumbing services to home owners and business owners who want to feel completely comfortable with the service they receive - from their first call to our amazing Client Service Advisors, to the friendly, uniformed and efficient service appointment by our plumbers, to our follow-up phone call to ensure complete client satisfaction.

Our entire multi-award-winning team is continuously trained in the latest high quality products and services, equipped with high technology equipment and tools and brings a friendly, honest and trustworthy climate to this esteemed trade.

Our reputation for excellence is a reflection of our professionalism, hard work and commitment.

* Your call is always answered by a real person - any day or night even on holidays.
* Our expert technicians are hand-picked, highly trained, uniformed & in fully stocked, reliable trucks.
* Well Pumps - we are a certified well contractor. We do not drill them but we do service them.
* Backflow Prevention - we provide municipality-approved backflow testing, installation & surveys
* Water Quality Professionals - trust your family's water supply to a licensed, professional journeyman plumber. They alone are qualified to access your potable water system.. by law. Softeners, iron filters, chlorine removal, UV, Ozone, Reverse Osmosis, etc.
* Cottage Specialists - seasonal water systems are more complicated. Openings, closings, all pumps, upgrades, repiping, winter water - We know cottages!
* Sewer main replacements & repairs - we offer "trenchless" methods for repairs plus full excavations when necessary.

Like most high quality, reliable plumbing contractors we have abandoned time/material/hourly fees and adopted "Up-Front Pricing". After a thorough diagnostic of your situation by our plumbers, we then offer you our professional recommendations with any available options, and pricing up-front so you can make your decision based on actual numbers and facts. We are prepared to proceed with your job immediately or at your convenience.

After-hours emergency services are available throughout north York Region and Simcoe County. Professional, reliable services by our own licensed, local and insured craftsmen, we take pride in our work and will always respect your home, cottage and property.
Please note that during COVID-19 our 24/7 emergency services will be offered to our "Harris Home Advantage Plan" members only to keep our staff and our clients safe.

Ask us about our "Harris Home Advantage Plan" - your opportunity to enjoy a limited membership VIP service club offered only to forward-thinking homeowners like you who really love your home and don't have time for unexpected plumbing breakdowns and devastating water damage! See all the details at www.harrisplumbing.ca/about/harris-home-advantage-plan-hhap/ or give us a call today. So many benefits...

Cottage services: water treatment systems, renovations, upgrades, pump upgrades repair & replacement, septic treatments, complete or partial re-piping.
Expert drain cleaning and clearing, repairs and complete main drain replacements.

We are truly "The Plumbers YOU Can Count On!" and we look forward to meeting you!
Call us today to arrange for your quote or service appointment. We're in your neighbourhood.

York Region:
Newmarket 905-853-8520
Aurora 905-841-9211

Simcoe County:
Barrie 705-730-7950
Orillia 705-327-6540
Muskoka 705-762-3811
Huntsville 705-789-5578

CATEGORIES: Plumbing, Drain Services, and Bathroom Renovation
PRODUCTS: Offering 24/7 emergency service, we bring a complete suite of professional plumbing services for your home, cottage and business. We use only high quality products with the best warranties. Our workmanship is perfection and we guarantee everything we do for you. Water treatment - Novo high quality softeners, UV, RO and all types of filtration systems. Navien tankless hot water systems and hot water tank replacement. Quality fixtures + faucets replacements, outside drain cleaning, repairs and replacements. Expert repairs inside and outside your home, office or cottage.
SERVICES: Water treatment products including softeners, chlorine, iron, sulphur removal and custom solutions. Drain clearing and camera inspection service, main drain and water line replacement/excavations. Bathroom, kitchen and laundry room upgrades. Pumps of all kinds - well, jet, submersible, sump, sewage. Cottage services: water treatment systems, renovations, upgrades, jet & submersible pump upgrades, repair & replacement, septic treatments, complete or partial re-piping. Expert drain cleaning and clearing, repairs and complete main drain replacements.
BRANDS: We use only high quality brands with the best warranties. Toto, Grohe, Kohler, Moen, Novo, Navien, Bradford White, Maax, Mirolin, Lukx, Judo, Franke Kindred, Insinkerator, Myers, Hydromatic, BioSmart just to name a few
STYLES: We are clearly identifiable with logo'd vehicles & fully-uniformed plumbers. We answer our own phones when you call - always! We're honest, friendly, efficient and professional.
SPECIALITIES: We pride ourselves on our efficient customer service and quality workmanship - right from your original call to our Client Care Coordinators, to the talented, highly trained technicians, to the birthday card for your hot water tank! As Harris Plumbing, we are.. The Plumbers YOU Can Count On! and we will work very hard to earn - and keep - your business.
WEBSITE: https://www.harrisplumbing.ca

YEAR ESTABLISHED: 1974
NUMBER OF EMPLOYEES: 20
PAYMENT METHOD: Cheque, cash, visa, m/c
LICENSES: Backflow Prevention, Master Plumbers, Well Contractor
MEMBERSHIPS: Baeumler Approved, Newmarket Chamber, Muskoka Lakes Chamber, Huntsville Chamber
LIABILITY INSURANCE: Yes
DIPLOMAS: Well Contractor, Backflow Prevention,
WORKERS COMPENSATION: Yes
PROJECT MINIMUM: none
BONDED: Yes
WRITTEN CONTRACT: Yes
WARRANTY TERMS: One year written warranty

Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.

Write a Review

Average customer rating:
9 10 (204 reviews)

Robert in Toronto

0 reviews Barrie, ON Joined 2023/09/20

2/10

snaked bathtub and replaced shower head and spout

Plumbing review in Barrie

09/20/2023

price was extremely high, administration was rude and curt, didn't include service fee with labour cost
The serviceman was very polite and helpful tho

Approximate cost of services:: $635.00

Jodi

1 review Barrie, ON Joined 2023/05/26

10/10

Toilet, sink, vanity replacement, adding shut off valves

05/26/2023

Called Harris Plumbing as I needed shut off valves under sinks as I was planning on some bathroom fixture replacements. Terry came in and installed the shut off valves with ease.

John and Matt came back later in the month and removed and replaced toilets, sinks and vanities - and dealt with a couple of hiccups graciously and with patience ( I had the wrong faucet for the sink and one toilet was cracked) while I got the right items for them to finish their jobs. All three Terry, John and Matt take great pride in the work and no matter what happens they have a smile on their face. I was always kept informed of what is happening at each step.

Any one looking for plumbing work, big small or emergency basis, Harris Plumbing is the way to go.

Thank-you so very much.

Approximate cost of services:: $3,500.00

cb in Thetford Mines

0 reviews Port Severn, ON Joined 2022/09/16

Replace filter screen on foot valve for cottage waterline

Plumbing review in Port Severn

09/16/2022

Screen fell off our perfectly functioning cottage water line foot valve. My elderly sister called and was told the foot valve (not just the missing screen). Unfortunately she only spoke to me after the work was done. The ridiculously high cost was almost exclusively for travel time. My sister should have been told by the company that this was a simple fix (like replacing a tap washer) and she should have been referred to a closer local plumber if she could not get a family member to make the simple fix by replacing the screen. I checked with a local plumber who said at most the cost should have been a $200 to $300. I spoke with a supervisor to request a fee adjustment and was just told the charge is a standard company charge for replacing a foot valve. Very poor client service.

Approximate cost of services:: $1,000.00

Company Response: I believe you have the wrong company here... we do not service Thetford Mines. If in fact your sister is in our service territory and you are not, perhaps you could identify her here so that we can properly investigate the circumstances of the service call. (and it is nothing like replacing a tap washer btw)
Update: it is now 2023 and we have never heard back from this person regarding an attempt to investigate his comments. We maintain that Harris Plumbing does not service the area he is mentioning and never have. Without further information from him proving that we actually did this work, we cannot provide any solution or comments.

Paul Roberts

0 reviews Barrie, ON Joined 2022/07/22

Replace kitchen faucet, fix toilet leak, advised on pot stove faucet drip, advise on bathroom reno

07/22/2022

Their Employee arrived shortly after the scheduled time of noon to 2:00 pm. We reviewed the existing kitchen faucet that had leaked and the water lines to it were turned off. He noticed the person putting on the existing faucet put a plate on the counter which did not require it to be used due to the design. He advised part way through the faucet had been leaking for a while as the threads were rusted which he required a sawzall to remove it. It took little time to complete the task.
We then looked at a toilet that continually fills up the tank as the water seems to go down frequently. He advised the water level was too high which he adjusted.
The pot filler faucet above the stove continually drips. He advised to contact Delta customer service as it appears to be one unit.
We then discussed our existing main bathroom which we are planning to renovate this fall. I advised I wanted the oversized jet tub be removed (was installed prior to us purchasing the house), and the toilet moved about a foot to facilitate a larger vanity. He advised they will do all the plumbing and a contractor (who we have used for years) will do other renovation; drywall, vanity etc.
Ryan was professional, polite, listened to me before responding and did it layman language. Very happy with the service and will use them for the bathroom renovation this fall.

Approximate cost of services:: $400.00

Shawn in Toronto

0 reviews Toronto, ON Joined 2022/05/10

Leaky shut off valves

Plumbing review in Toronto

05/10/2022

Great service from reception to plumbing technician. Roy was so polite very extremely knowledgeable. I felt like he was looking after his own resistance. Such a awesome feeling of having a trade come into your house and feel so good about the skill level and honesty. I would recommend harris plumbing to anyone.

Approximate cost of services:: $200.00

Company Response: Hello Shawn, thank you so very much for this great 10 star review about your experience with our team here at Harris Plumbing. Roy, and the rest of our fantastic team are top notch when it comes to honest, professional service and their technical skills are unmatched. Thanks for recommending us!

Kitchen Sink Plumbing

04/14/2022

Wonderful and friendly service - on time, professional and honest. We will continue to work with this company for years to come.

Company Response: Thank you for your 10 star review of your experience with us here at Harris Plumbing. We appreciate your ongoing business.

1 review Barrie, ON Joined 2022/03/21

9/10

Water rank

Heating & Air Conditioning review in Barrie

03/21/2022

Very professional and clean.
Any project they have done in my house has always been excellent. They treat your house as if they were working on their own.

Approximate cost of services:: $2,600.00

Company Response: Hello Ed and thank you for your wonderful 9 star review of your experience with us here at Harris Plumbing, on our HomeStars page. We certainly appreciate your ongoing business and your loyalty. Our goal is always to provide an outstanding experience for our clients overall. As we are always looking for ways to bring more to our client's table, may we ask how we could have earned a 10 star rating from you? If you are so inclined, please contact us for your valuable feedback. Thanks so much Ed!

Cathy

1 review Bala, ON Joined 2022/02/06

Jordan from Harris Plumbing Ranks Among the Best Out There!

Plumbing review in Bala

02/06/2022

I had Jordan from Harris Plumbing here at my house in Muskoka last week. He was repairing a backed-up sewer problem, involving frozen pipes and blockages in my drainage system. His work ethic is amazing - he worked under incredibly cold conditions today (-15 degrees outside) and never lost his cool. He is smart, hard working and very positive. Willing to do whatever it takes to get the job done. Cant say enough about the service we got from Harris Plumbing. Jordan is an amazing employee and should get a gold medal for the work he did today. He persevered under some very tough conditions. Job well done. He represents the best of the best out there. Thank you again for such a great job! You come highly recommended!

Approximate cost of services:: $2,000.00

Company Response: Hello Cathy and wow, thank you so very much for this wonderful review of your experience with us here at Harris Plumbing and particularly with our plumber, Jordan. Jordan and all our tenacious plumbers are so dedicated to their craft and to our high level of client service, that yes they are all the best of the best! I'll be sure to pass along your kind comments to Jordan and our entire team. Thank YOU for noticing and commenting here on our HomeStars.com page. We really appreciate this Cathy and will always be here for you.

Frank G from Barrie

15 reviews Barrie, ON Joined 2014/10/28

Laundry tub and faucet replacement

09/17/2021

We needed to replace our existing laundry tub and faucet as well as re-route the water line connection from a top to a bottom connection. Plumber John P. did a great job cleaning up the existing plumbing eye sore.
The laundry tub area now a nice clean look. Thanks John and Harris Plumbing for a job well done.

Approximate cost of services:: $560.00

Company Response: Hello Frank, thank you so much for posting your review of your experience with us on our HomeStars page! ..much appreciated.
Yes, John is a very talented craftsman and plumber and a super nice man. I'll forward your kind comments to John (and the rest of our team).
We're so happy that you love your laundry space now!
Let us know if there is ever anything else we can help you with.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Harris Plumbing

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