Our sump pump stopped working and the pit continued to fill. Fortunately for us, Harris Plumping had installed an emergency back-up pump 2 years earlier when we bought the house. However, we were still very worried because the emergency pump was working so hard. We called, and Brendan came very soon after (he had 3 other emergency calls before us). He was great. Fixed the problem very quickly, and clearly explained everything. We appreciate the fact that Harris Plumbing has always charged us solely for the work that needs to be done and never added any unnecessary repairs. Brendan was very respectful of our home and did a great job.

What a pleasure it has been working with everyone I encountered at Harris Plumbing from Ashley and the other ladies who were always helpful and cheerful, to Brendan the technician who installed 2 new toilets in my condo, a polite, pleasant young man who worked diligently and left my washrooms exactly as he found them. The price was as quoted, not a cent more. As President of my Condo Board, I would have no qualms recommending Harris Plumbing to the residents in my building. Thank you to everyone at Harris Plumbing for your outstanding service!
Mary Atkinson

Excellent service, plumbers were good and polite.
They listened to our concerns and were able to satisfy us. I also noticed that staff are very approachable especially Nick. Thank you very much. We'll contact you guys again for any future plumbing work.

Harris Plumbing has been taking care of my plumbing needs for several years now and have recommended them to friends. I wouldn't dream of calling anyone else. The servicemen are competent, polite and really get the job done. Scooter was here yesterday and did a stellar job as always.
Thank you!

On their website, Harris Plumbing describes themselves as: experienced, dedicated, and dependable --- and this description fits them to a T.
All the office staff were very pleasant and helpful to deal with and the technicians were simply the best. Wes & Nick replaced all our water lines, as well as installing a new toilet and sump pump, among other things. They were both very polite and professional, and always took the time to explain what they were doing and why. They genuinely cared about making sure that we were fully satisfied with their work, and they were an absolute pleasure to have around.
Great job guys --- Keep up the excellent work!

Completely overpaid for 3 hours of work and minimal materials (since I provided the faucets).

The job was easier than routine since I had the contractors leave all the pipes exposed so no need for demo to access. Also there was no need for them to do any finishing work to hide the plumbing.

In my opinion 300+ an hour for parts and labour was excessive.

Harris Plumbing: please don't try to contact me as you already had your chance to make things right.

In response to Harris plumbing...... you can try and explain it however you like.

The fact is that when broken down to an hourly rate I paid 300 dollars and very little of that cost materials. If it was in fact a complex job then people should expect even worse value since you base your rates from your book of prices which you were inflexible on.... ie not adjust for me providing the bulk of materials and the job being easier than what would be considered a standard job.

Don't fall for their insincere attempt to rectify the situation. We spoke on the phone and they stood by their rates. This poor review was written after they had a chance to address the problem.

Bottom line is i paid over 300 an hour for fixtures to be installed. I provided the fixture plus open walls. All they needed to do was connect things. This was not a case of them having to extend pipes to accommodate the renovations.

I wanted to thank Mike of Harris Plumbing for helping us on Sunday with our emergency at our cottage in Huntsville area when the drain backed up. You sent Mike who was extremely professional. He let us know he was currently on another call when he was coming and recalled us to let us know he was on his way and when he would arrive.
As soon as Mike arrived he explained what the service call was going to cost, what steps he was going to take and what each was going to cost. It turned out the drain was frozen causing the stoppage and he had to thaw the ice in the drain. He did his work efficiently, kept us fully aware of what he was doing and answer any questions we had. It took about over some time to drain the drains and clear the ice. He also gave us some advice on what we could do to help prevent it from happening in the future.

Could not recommend them. Way to expensive for the service provided. The techincian was polite and did the required work. Had to push him to properly clean the drain Labour $ 274 and I suppiled all the parts for the toilet Labour $ 180 and service call $ 89 Called the office to inquire about the charges for future reference but they never bothered to return my call.

I had several burst water pipes during the cold snap so I called Harris to see if they could help. Our crawl space was flooded, and we were without water. Harris were busy with lots of call-outs but assured us they'd have someone out to us by end of day, even if it was after hours. Cameron called ahead to check in with us, showed up exactly when he said he would, fixed an awkward problem quickly, and was polite and helpful throughout. He also checked in with us again the following morning to make sure all the other pipes had thawed properly, and we didn't have any more problems.

Really excellent guy, and a credit to the company.

Hello Harris Team,
Just wanted to express my appreciation of the excellent work done by James and Nick at my daughter's home last week.

As you know the weather conditions were miserable, especially for a deep-well pump replacement job. James and Nick persevered in the bitter cold with amazing composure and patience as they solved problem after problem in getting the well-head open, in retrieving the tube and cable, in hauling up a surprisingly heavy old pump from 130', in preparing the wiring for the new pump (frequently with bare hands in the presence of a real danger of frostbite), in successfully installing the new pump and finishing the job. Most of the work was done by flashlight in darkness after sunset. Throughout this process James and Nick remained friendly and courteous at all times.

You can be very proud of the work they have done!
Sincerely,
Rick Chapman

P.S. Photo: "Crouching at well-head preparing wires for new pump"