Summary: Almost spent $1k on a new fridge because Gary told me he could not diagnose/fix my issue. Called another repair man who fixed my issue in 30 minutes.
My fridge circuit board burnt out, Gary came and replaced it for me in the afternoon. A few hours later, the digital thermometer was showing the freezer only going down a few degrees and the fridge was still room temperature. I called Gary back and he told me to wait over night as he told me it can take a day or up to a few days for the fridge to fully cool.
The next morning, the fridge was a few degrees lower, but still very high from the set temperature. The fridge was still room temperature. Gary came for another visit that week and told me it would take too long and be too expensive to diagnose and I was better off buying a new fridge.
I started doing some online shopping for a new fridge, but then thought I would call another service on Homestars with a higher rating. Found another repair man who came the next morning, diagnosed and fixed it in about 20-30 minutes and saved me from almost going out and spending $1k on a new fridge.
Turns out the fan motor was not working which is seems to be a very simple diagnosis and fix considering the symptoms - freezer slightly cooling, fridge not cooling at all. Anything that requires a little bit of diagnosis or work getting to various components, I would not recommend this service at all. Save your money and find someone with a 9.5+ rating. He was also late both times, despite having set an appointment and having told him I had to be out of the house at a certain time to leave for work.