Over the span of about a year I used these cleaning services a handful of times or so. While I think the idea of green cleaning is wonderful, and the quality of cleaning was adequate (granted I am a clean freak so I have high standards!) I feel this company and owners are at an infantile stage. My complaint is with the ownership/management of the company.
Over the duration of my relationship with Green Clean I experienced various small concerns which simply added up over time, such as:
-Areas missed when dusting.
-A pet accidentally locked in a room despite a note telling staff to leave the room alone / door closed.
-Keys to my home lost and never recovered.
-Lights and television left on by staff after completion of services.
-Blown fuse of an appliance incorrectly used, only admitted to after I inquired with specific questions.
-Frequent (nearly 100% of the time) changes to the appointment hour despite advance scheduling.
All of these were mildly annoying/inconvenient but due to an existing personal relationship with a member of the company I tried to overlook them. In most cases, after I provided feedback to the company these oversights were not repeated.
However what finally made my mind up was an event which occurred while I was overseas. I booked an appointment in advance for a day and time which worked for the sitter who would be in my home in my absence. I received an email reminder weeks later of my appointment indicating both a different time AND DAY than what I had booked. This reminder was sent to me with less than 48h which is the cancellation policy Green Clean demands of its clients. I would expect the same courtesy for such a significant change.
The change of date, the short notice, not to mention the absence of ANY explanation for rescheduling caused great inconvenience as I was unable to notify the sitter and it negatively affected the remainder of my vacation due to stress.
After 6 months Green Clean (the owners) offered nothing in response by way of compensation, or even an apology and explanation. The lack of response, avoiding confrontation, is immature and unprofessional. I wish I had never booked this particular appointment as it was an entire waste of money and has tainted memories of an otherwise wonderful vacation. I will not recommend this company to anyone in the future and in fact will share my experiences in hopes of guiding someone to a more appropriate company.
Following my original posting of this review approximately 1 year ago on google, instead of a response from the company I was sent insulting and harassing communications by an acquaintance shared by the owners and myself reinforcing my opinion of all involved suggesting I remove my review.