Modus Enterprises

Kitchen Planning & Renovation
112-3855 Henning Dr Burnaby BC V5C
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Reviews for Modus Enterprises

Average customer rating:
9.1 10 (52 reviews)

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Kerry F in Calgary
Kerry F in Calgary
1 review Calgary, AB
1/10

Kitchen installation

We picked a kitchen from Ikea, had their contractor Modus come to our house and design it, and rip out our old one. Sadly things did not go to plan.

We specifically chose a wood coated countertop (Karlby) and then were told at the point of installation that it wouldn't work for our island as it wasn't finished all the way around. They then said it was our fault because we ordered the parts (from their list) from Ikea and that we chose that one (in the presence of the designer). After disputing having to pay extra for new countertops, they refused to install new ones for us saying "we wouldn't be happy" so my husband learned some quick woodworking skills to do it himself as we were left with a half finished kitchen. The only compensation we got was the cost of one of the countertops that we couldn't return as they had cut it already.

The contractors then wouldn't accept responsibility for denting our 9 day old brand new fridge, so they again said because we might have done it (it is at the exact height of the dishwasher they moved against it to install so it wasn't us) they would only pay for half of a new door. So we refused, on the grounds that by doing so would be accepting some sort of liability ourselves. We wanted them to pay for the damage they had done. We later discovered that the island wasn't even straight because they used the wall which wasn't plumb. They also didn't include one of the tall panels we needed to finish the job in the design and therefore it wasn't ordered until after installation.

In full transparency, Modus did offer to take our countertops back to Ikea for us, when the extra part we needed was back in stock. No date was set however and we needed the money to buy new countertops from Lowes. By this point we were fed up so we hired a U-Haul van and went to Ikea to return the countertops ourselves.

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Company Response

Dear Kerry F.

Thank you for taking the time to write a review. We are sorry to hear that you had a poor experience with our Calgary team. As your kitchen project has now been completed, and our further efforts to work with you towards a more positive outcome have been refused, allow me to lay out the chronological installation process to clarify why the situation turned out the way it did.

Countertop:
Our IKEA Planning specialist met with you as scheduled to assist with planning your kitchen at your home in April. The service that you booked was a flat fee service to help you lay out the IKEA kitchen cabinets at $250 for 4 hours of in-home consultation. As you were made aware from pre- appointment communication, as per the outlines of your selected service our Planner does not pick the countertop material for you and all material-selection decisions are required to be made prior to the appointment. When it was indicated during your appointment that you preferred a 15” deep island our planner reminded you that you would be required to select a countertop at your leisure either at IKEA or through a different supplier, and would be able to confirm selection/pricing at that point . A technical detail stating that the 15” deep countertop does not exist as a pre-cut material at IKEA was provided to you at that time, along with paperwork noting: “Customer to finalize countertop selection”. Unfortunately, the material that was purchased in store was not suitable for the surface it was intended to cover. This incorrect material then arrived to the job site where our installers brought this to your attention. At that time it was then made clear to our team that you would instead like it to be cut for another portion of the kitchen (not the area in question), and our installers proceeded as per your work order. Later in the day you stated your final decision not to use the piece after all, but as the material was already opened and cut it was deemed unable to be returned to the supplier. In good faith, and to alleviate the frustration that you were experiencing, our office offered to cover the cost on your behalf.

Panel material:
At the conclusion of your original kitchen planning appointment, our IKEA specialist provided you with a final confirmed and completed layout saved into your personal online IKEA account, along with the appropriate paperwork.. However, at some point between the conclusion of your planning appointment and the day of purchasing materials at IKEA, your original completed layout was logged in to and changed from our Planner’s recommended final state. This resulted in the original material list compiled by our planner to now be inaccurate, as we were not aware of the design changes which now required an additional panel to reflect the changes made. Of course, there was no way for us to know that revisions had been made, and our installation team was faced with an incomplete order for installation. We immediately proceeded to order it and deliver it from IKEA in your behalf, however it was unfortunately not in stock at your local IKEA store on that day.

Fridge:
In instances like this there is unfortunately no way to know how or when the dent occurred, so instead of pointing fingers we decided to offer you compensation for half of the amount of the fridge dent fix/ new door cost.

Other:
It was clearly stated that you refused to pay our installation team for their full day of work if they would not provide free removal of all materials packaging. In an effort to make the best of a stressful situation, our office agreed to provide this service complimentary, although it is usually offered at the time of booking as a separate fee/service.

We understand well how complex a kitchen renovation is, and this is why we make such an effort to provide clearly outlined and detailed instructions in all our verbal and written communication prior to booking services. This has been put in place to ensure a smooth workflow, but unfortunately this documentation is sometimes ignored and/or labeled redundant, and this is often when challenges/issues surface and sometime cause the scheduled work from proceeding as planned. Unfortunately, instructions were not followed in this case, our cabinet layout was changed without letting us know and our installation team was faced with a surprising new layout and improper material on-site.

Thank you for giving us the opportunity to present the facts related to this job.
Please enjoy your IKEA kitchen, as it is an amazing product and will serve you well for decades to come.

ShelleyJ in Calgary
ShelleyJ in Calgary
1 review Calgary, AB
10/10

Kitchen Renovation

My kitchen renovation went very well! The staff at Modus make this project quick and easy. They are extremely professional, friendly and helpful. The designer ensured that I got a kitchen that would not just look great, but be functional as well. Kim, the Office Coordinator ensure everything went smoothly and is a valuable asset to the company! The installation crew were an amazing team who worked together putting my amazing kitchen together in one day. Thank you Modus for a job well done. I'd highly recommend you to anyone!

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Lynn in Calgary
Lynn in Calgary
6 reviews Calgary, AB
6/10

Kitchen Renovation

I loved working with Modus. I really had no idea what I was doing when it came to renovating my kitchen but they were amazing at helping me figure out all the steps and what order I needed to do them in. The demolition and installion went well. Everyone was on time, polite, and careful with the walls and flooring. I used their recommendations for the countertop and received excellent service. I used their recommended plumber and was not happy with the results. I was also disappointed with Modus’s response to Plumbing situation.

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Braeside Resident in Calgary
Braeside Resident in Calgary
2 reviews Calgary, AB
10/10

Kitchen Renovation in Calgary

(Please note that above cost is for entire renovation...not just the Modus part.) We used Modus for a complete kitchen renovation. We used a combination of our own electrian, demolision, countertop installers and painters, their cabinetry installation people, their plumber partner, their demolition and repair partner and their tiling partner. The quality of work and professionalism from their people and their partners was exceptional. Our cabinets look custom...and they're IKEA. (Our space is small and presented design and install challenges). They really know what theyr'e doing.

The shining star in this two month long endeavor has to be Kim at Modus. She helped me general contract/project manager the entire thing....coordinating her people and helping me so that I could coordinate mine. I couldn't have done it without her. She was so organized and responsive.

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Company Response

Fantastic! That's the point: don't spend a fortune and get top notch look and product.....and still have money left over for enjoying life :) IKEA cabinets are durable, versatile, use top of the line hardware ad can easily be mistaken for custom cabinetry. In fact, often custom makers use IKEA hardware. We are so happy that you are satisfied with the result and also that you enjoyed working with our team and with Kim. Thank you for working with us.

Velma
Velma
1 review Vancouver, BC
10/10

Kitchen and living room renovation

Very hard working and very knowledgeable about the process. I hope to hire them for master bath reno

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Private User
Private User
1 review Calgary, AB
10/10

Great Work

Kim was absolutely fantastic. I completely demolished my kitchen, living room and dining room in the biggest renovation project I have ever done. Kim was extremely knowledgeable when it came to what should be done first when it came to the kitchen, and she was extremely good at keeping me informed of new developments at all times. She definitely made my life a lot easier, and she should be commended for her awesome work.

Because of Kim, I would definitely recommend using MODUS again in the future and have already recommended you to various friends and family.

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Company Response

Thank you! We saw the photo you sent of the final product and it looks stunning! he cabinetry, the finishes you chose, from tiles, light fixtures and floor... magazine-worthy. We are grateful to you for taking the time to write us an email and to reach out with accolades about Kim. She is certainly one of the good ones :) Please enjoy the kitchen for many years to come. All the best!

D&S Townsend in Burnaby
D&S Townsend in Burnaby
1 review Burnaby, BC
10/10

Ikea Kitchen Installation

We recently completed the installation of an Ikea kitchen with the Calgary Modus team and we are exceptionally happy with their service and the final installation from start to finish. They assisted with the initial layout through to installation and the end result is perfect. Their staff are top-notch from office team to the installation team, they were very coordinated and provided exceptional advice, patience and customer service. For us, the value was great and we simply didn't have the time to put this kitchen together but the team from Modus made it easy. We highly recommend them.

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Company Response

Ah, that's the best possible compliment we can have: our team does work hard to have a smooth transition from one part of the process to next. Kitchen renovation is a complex process and has challenges along each step. We are happy that you felt well taken care of. Wishing you a lot of happy moments in the new kitchen.

PD2 in Vancouver
PD2 in Vancouver
1 review Burnaby, BC
10/10

Kitchen, Bath, Laundry and Living Room

We first used Modus way back in 2005 for an Ikea kitchen install. In 2015 we used Modus for a kitchen and bath reno and last year we did not hesitate to call Modus for our biggest reno yet...kitchen, 2 baths, laundry and living room. As before, they were excellent throughout all phases...initial consult, design, install and finishing on schedule. We would not hesitate to recommend Modus for a professional project completion.

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Company Response

Always a pleasure to work with you!

jay G.
jay G.
1 review Delta, BC
10/10

Kitchen and bath reno, hardwood floor refinishing

From the first phone call to Lucero and Simo, Modus always used highly skilled employees. I-Shan the planner /designer was very detailed and a good listener, as was Shane (efficient and helpful)and his demo crew. Senisha and Marco and the assembly team were fantastic!
Ivana very capably oversaw the project and was always available for questions and assistance.
I would recommend Modus for any project especially IKEA kitchens, bathrooms and living rooms.

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Company Response

Thank you! Repeat clients are the best compliment. Your project was fun to work on and we hope you enjoy the end result for many many years. The avocado bathroom update was our favorite before and after ;)

Private User
Private User
1 review Burnaby, BC
9/10

Kitchen reno

We used Modus for the design and installation of our IKEA kitchen. Kim from Modus was absolutely instrumental for the successful completion of our project. Thank you so much! We had some little hiccups along the way, however, in the end; the Modus team pulled together and was able to finish my kitchen installation on schedule. Thank you guys for getting the job done right.
I would definitely recommend this company!

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Company Response

Thanks Calgary client! Enjoy the kitchen, we are glad our team was able to deliver. All the best!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Modus Enterprises

Modus Enterprises is an independent company, locally owned and operated out of Vancouver, BC, with an office in Calgary, Alberta. Since 1998, a significant focus of our business has been providing certified installations of IKEA kitchens. For the last decade we have coordinated commercial & residential renovation projects with exemplary results. Our adept time management skills & foresight in the role of general contractor & project manager have earned us a portfolio of well-executed renovation projects. We also offer Kitchen planning services and as of several years ago, we have expanded to create focus for our design team to become distinguished as interior design + space planning specialists. Our company can provide full service of project management & contracting for kitchen cabinet installation, floor installation, kitchen design, interior design, and renovation. To see examples of some of our cabinet installation work in person, please visit a showroom at the Richmond or Coquitlam IKEA stores.

CATEGORIES
Kitchen Planning & Renovation and Design/Project Management
PRODUCTS
IKEA Kitchen and Bathroom installations
SERVICES
- Full residential renovation & project Management - IKEA Kitchen and Bathroom cabinets
SPECIALITIES
Kitchens
WEBSITE
http://www.modusenterprises.ca
YEAR ESTABLISHED
1998
NUMBER OF EMPLOYEES
40
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.