Laurysen Kitchens Ltd

Kitchen & Bathroom - Cabinets & Design
2415 Carp Rd Ottawa ON K2S 1B9
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68%

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Reviews by rating (past 12 months)
Best of 2014 winnerBest of 2014winner

Reviews for Laurysen Kitchens Ltd

Average customer rating:
7.2 10 (65 reviews)

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Balbina in Ottawa
Balbina in Ottawa
0 reviews Ottawa, ON
0/10

New build house

>>>Laurysen Kitchens mission statement will continue to guide us:
“To provide quality Laurysen Kitchens, individually designed, to enhance our customers’ home environment in a professional and dependable manner at an affordable price.”
It is not true.
Laurysen Kitchens don't care about their customers at all. We are waiting for them to finish/fix our kitchen in our new build house since May 6 2021!
We are extremely upset and appalled with the service of this company. We have been living in our home for over six months now, and still things are either unfinished or are finished really poorly and we are waiting for this company to come back and fix their mistakes.

We cannot utilize our kitchen to its full extent, and when we do hear from the company that they would be coming to work on it, they reschedule at the last minute, wasting our time.

For those people who are buying a new kitchen, don't be fooled by the superior quality you are seeing in their design studios, you will not see that kind of quality when they install your kitchen.

If this company can't fulfill their current orders, to their supposed standards, then they need to stop taking future orders and figure out how to resolve the problems they're having with their current clients.

Monika

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Private User
Private User
Private User reviews Ottawa, ON
0/10

Minto new home owner

Upgrade my kitchen for over than 10000 but I regretted it was not good enough minto builder and laurysen kitchen. The quality of the material is cheap. my closing date Dec 17 2020 and know it is Aug the first 2021 and my kitchen not finished more over after 7 months they need me to reselect my kitchen door cabinets handles because the one that I have chosen not available any more .
Minto and Laurysen Kitchens not recommended

1 of 1 people found this review helpful.
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Nikki in Maple
Nikki in Maple
1 review Vaughan, ON
0/10

Kitchen in a brand new house

I’m not sure how Laurysen has such a high review! We have a brand new house with a Laurysen kitchen. I absolutely hate my kitchen. My husband and I have been building and selling houses for ten years and we have had the pleasure of using multiple ottawa kitchen companies. Laurysen is by far the worst. Our island is in unacceptable condition. We did a dark grey island and upgraded the size. The kick plates are streaky, they are fraying at the edges. The drawers all have chips and the island has been touched up with the wrong coloured paint. Multiple technicians have viewed the island and said yes, it’s bad, we will order parts. Nothing has been ordered and Laurysen doesn’t care. I have sent multiple emails for follow up, every time they say our issues will be addressed, yet no one ever addresses them and nothing is fixed. It’s been six months. I’m embarrassed to show people our custom kitchen that we paid a substantial amount of money for. Do yourself a favour and upgrade your kitchen elsewhere. The staff are pleasant to deal with, it’s not their fault. Laurysen clearly has bitten off more than they can chew and their work is most definitely a result of this!

1 of 1 people found this review helpful.
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Don & Sally in Brockville
Don & Sally in Brockville
1 review Brockville, ON
10/10

Exceptional loyalty for customer

We purchased our kitchen for a renovation 15+ years ago. I still love our finished product. Recently one of the wheels from the pot drawer broke off. Two days ago we showed up at the Stittsville site with the drawer in hand. The exceptional service commenced from the moment we went in the front door. Front staff where friendly, courteous and helpful. A gentlemen came to our rescue (never got his name!). He fixed the drawer and refused compensation for the product or his time. Now that inspires confidence and loyalty for the product and customer service. Thanks!

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Company Response

Thank you for your kind words Don and Sally, it was our pleasure to serve you and appreciate your 10 star review!

Colin in Toronto
Colin in Toronto
0 reviews Toronto, ON
10/10

Great service!

Wow what can I say. We've got the kitchen of our dreams. Laurysen has been so patient and responsive to our needs, have very high standards in their finishing, and their designs were so impressive, plus they did it all during a pandemic. Just amazing.

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Company Response

Thank you Colin for your kind words, it has been a trying year during COVID but we are very happy to have met your expectations and thank you!

Troy Gavan in Nepean
Troy Gavan in Nepean
0 reviews Ottawa, ON
10/10

ABOVE AND BEYOND EXCELLENT follow up and service

Beautiful kitchen...Outstanding service!!!!

Upon move in, we were very happy and impressed with the quality and workmanship of the Laurysen Kitchen installed in our new home.

When it mattered most, we were equally impressed with the service and outstanding service.

Through the build of our home in general and through the Builder's deficiencies handling process, some damages and minor issues came up.

Many, many thanks to the staff at Laurysen! When I brought our issues to them, they immediately stepped in and stepped up. They went above and beyond expectations to remedy all issues and leave us with a high quality, beautiful kitchen to enjoy.

It should also be noted that they did this in timely fashion and with great lines of communication and coordination during this trying time where we are all dealing with obstacles presented by Covid-19.

Thanks once again to the team at Laurysen Kitchens. Amazing work!!!

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Company Response

Thank you Troy for your positive comments we appreciate the 10 Star!

Eric in Stittsville
Eric in Stittsville
0 reviews Ottawa, ON
10/10

Kitchen island a success because of Laurysen

We went to Laurysen Kitchens for some help with a small kitchen project. Their staff -- from the reception to Mike in the shop -- went above & beyond what we could have ever expected! Their help made our project about a million times easier. Would highly recommend!

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Company Response

Thank you for your kind words Eric, we were happy to help and again our thanks for this positive review!

Bill in Ottawa
Bill in Ottawa
0 reviews , ON
10/10

New home kitchen, bathrooms and closets

We have had 3 kitchens, many bathrooms and closets done by Laurysen Kitchens, most recently kitchen and bathrooms and most closets in a new home just built. The quality of work is unsurpassed, the responsiveness is exceptional and the product is top quality. The designers are very experienced and have answers to the most challenging environments. I highly recommend Laurysen for any of your new builds or reno projects!!!!

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Company Response

Thank you Bill for your kind review, on behalf of the Laurysen Team, it was a pleasure serving you.

Ildiko in Mississauga
Ildiko in Mississauga
0 reviews Ottawa, ON
0/10

Terrible Service

Terrible service ! I used Laurysen's 15 years ago and went back to update bathrooms, its been 3 months going back and forth trying to meet the designer to view my plans. The responses were always 2 weeks late and wanting to get counter samples, never got them. Very disappointed !

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Company Response

We apologize for this negative experience, if you could please contact Giuseppe at our office he will be more then happy to address the situation.
he can be reached at gcastrucci@laurysenkitchens.com or at our office 613-836-5353.

Julie in Ottawa
Julie in Ottawa
0 reviews Ottawa, ON
9/10

Kitchen renovation

Our experience was very pleasant and easy. Wael, our designer, was great to work with, and was able to maximize our space, and provide a design that looks fantastic and is functional at the same time. The install was professional and the workmanship was great. Lee in Service is also very helpful, and wants to make sure the customer is 100% happy with the final product.

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Company Response

Thank you for your kind words Julie is was a pleasure serving you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Laurysen Kitchens Ltd

Ottawa turns to Laurysen Kitchens for beautiful, affordable cabinets for their kitchens, bathrooms and closets. We provide standard to custom cabinets in modern, classic and country styles. Our culture of quality is why we’ve been voted Best Kitchen Cabinet Manufacturer since 1997 by the Ottawa Consumers’ Choice Award.

CATEGORIES
Kitchen & Bathroom - Cabinets & Design
PRODUCTS
Kitchens, Bathrooms, Closet Organizers,
SERVICES
Design, Manufacture, Service and Install
STYLES
Contemporary, Classic, Country, Traditional
SPECIALITIES
Production, Semi-custom & Custom cabinetry
WEBSITE
http://www.laurysenkitchens.com
YEAR ESTABLISHED
1970
NUMBER OF EMPLOYEES
100
MEMBERSHIPS
GOHBA, OHBAm CHBA, NKBA, CKCA, Ottawa Chamber of Commerce, West Carleton BIA
WRITTEN CONTRACT
Yes
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