We built a new custom house 4 1/2 years ago and the builder used Laurysen and a little over a year later the finish around all the door knobs and handles started to come off. We tried to contact the service dept at least 10 times, we left our contact info and they never got back to us, then finally we reached someone in there service dept, there response was there was only a 1 year warranty on the finish and did not offer to even come a check them out, another reputable box store has a 25 year warranty on there cabinets! The doors and drawer fronts are so bad now that we are looking at getting all the doors and drawer fronts refinished or replaced at our expense! That is ridiculous, on a 4 1/2 year old kitchen! There is no way I would recommend Laurysen Kitchen to anyone at this point!

Our Builder contracted with Laurysen Kitchens. The end result is that we have warped doors (as noted in the PDI inspection so it can't be blamed on the home owners). They took the doors back after 5+ months of back and forth with the builder and Laurysen. They took the doors back and said they were going to replace them...instead they brought the same doors back after applying paint. They also brought back the doors with new chips / dents in them. Now its been 1 month of me chasing after them with voice mails and emails, all of which have been ignored.

WE are owners of a new house in Stittsville that moved in it 5 months ago. Till now our kitchen cabinet is missing glass shelves that have been ordered as an upgrade to a basic kitchen. We have paid more than $15000 for upgrades. A technician from the Laurysen kitchen came twice to install the shelves (what is a joke), both times they have been with the wrong size.

We had the entire kitchen completely gutted and redone and I could not be more pleased with the result. Our designer Kim was fantastic with several options and designs for us to chose from. Her recommended contractor has been really wonderful to work with, and everything has gone as smoothly as possible considering the size of the project. Would absolutely not hesitate to recommend Laurysen!

I love love love my Laurysen kitchen ... now two years old.

Over the past couple of winters, unfortunately, I neglected to notice that the humidity in my home was well below the standard. As a result, my cabinet and drawer fronts had begun to blister from wood shrinkage from the low humidity. It's important to understand that this damage is from my neglect and nothing to do with the quality of Laurysen products. Laurysen cabinetry is beautiful.

To the rescue comes Simon, from Laurysen. He arrived on time, assessed the damage thoughtfully, worked with me to determine the best course of action and then, immediately, got to work. He finished all the work in one day ... amazing!

Big thumbs up to Simon for his artistic touch (and hard work) to restore my cabinets to their beautiful, original state. Simon is a great addition to the service team at Laurysen Kitchens.

Best regards
Marianne

We were looking to redesign and revamp our outdated kitchen, and Laurysen was a great help with the process. Wael Bakr was very knowledgable and helped us with all of the design decisions that we made, giving us pointers and suggestions along the way. We love the design that he helped us build and we get many compliments on our new kitchen :) When our kitchen went into production we chose to delay our delivery date for our convenience and Laurysen delivered the kitchen promptly on the date decided upon. There were a few issues after installation but Laurysen worked with us, after a minor delay, to resolve the issues. We would recommend Wael Bakr and Laurysen to anyone who is looking to redesign their kitchen.

Laurysen put in my kitchen in 1992 and I still love it.
I called them about a fastener on the side of my pot drawer that had broken. I brought in the drawer and Phil repaired it as well as replacing the fastener on the opposite side so they'd be the same. He then filled in a couple of scratches on the bottom of the drawer face. He didn't charge me for the repairs and was lovely to deal with.
It's seldom we get such good service like this in today's world.
Thank you to all.
Peggy Zaine

Horrible experience and would not recommend. Closing was January 3rd (2 weeks ago) and our kitchen and laundry cabinets are still incomplete. I have had to try and contact them numerous times with lack of response and they further fail to provide an estimated time frame of when it will be completed. They should have accounted for the time and worked with the builder to deliver this project to the customer on time.

I don't normally write reviews but this company has been exceptionally poor in how I have been treated. Laurysen had made a mistake and installed the wrong cabinet configuration in our home. We notified them and the configuration was fixed however we have no cabinet doors and no shelves. This was over a month ago now and we still have no cabinet doors. Luckily we were able to get shelves from somewhere else, not Laurysen Kitchens, otherwise we would still have no shelves either. We were told that there is a backlog and that it didn't matter that they made a mistake, they will not do it quicker. No one from the company gives status updates and their date just keeps going into the future.This is has been very disappointing and I suggest anyone looking for a new kitchen to look else where. I still have no cabinet doors

My builder ordered a Kitchen from Lauysen last year, we are happy with the design and install etc...but 6 months in...the finish is cracking and chipping and peeling...had the doors taken away and "refinished" and now not even a month on they are starting to crack again. We heard there was a finish problem a few years ago and were assured it was taken care of! Waiting to hear what the next steps are...I wouldn't recommend this company at this point!!