Laurysen Kitchens Ltd

Kitchen & Bathroom - Cabinets & Design
2415 Carp Rd Ottawa ON K2S 1B9
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

74%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Best of 2014 winnerBest of 2014winner

Reviews for Laurysen Kitchens Ltd

Average customer rating:
7.5 10 (62 reviews)

Sort by

Don & Sally in Brockville
Don & Sally in Brockville
1 review Brockville, ON
10/10

Exceptional loyalty for customer

We purchased our kitchen for a renovation 15+ years ago. I still love our finished product. Recently one of the wheels from the pot drawer broke off. Two days ago we showed up at the Stittsville site with the drawer in hand. The exceptional service commenced from the moment we went in the front door. Front staff where friendly, courteous and helpful. A gentlemen came to our rescue (never got his name!). He fixed the drawer and refused compensation for the product or his time. Now that inspires confidence and loyalty for the product and customer service. Thanks!

Was this review helpful?
Company Response

Thank you for your kind words Don and Sally, it was our pleasure to serve you and appreciate your 10 star review!

Colin in Toronto
Colin in Toronto
0 reviews Toronto, ON
10/10

Great service!

Wow what can I say. We've got the kitchen of our dreams. Laurysen has been so patient and responsive to our needs, have very high standards in their finishing, and their designs were so impressive, plus they did it all during a pandemic. Just amazing.

Was this review helpful?
Company Response

Thank you Colin for your kind words, it has been a trying year during COVID but we are very happy to have met your expectations and thank you!

Troy Gavan in Nepean
Troy Gavan in Nepean
0 reviews Ottawa, ON
10/10

ABOVE AND BEYOND EXCELLENT follow up and service

Beautiful kitchen...Outstanding service!!!!

Upon move in, we were very happy and impressed with the quality and workmanship of the Laurysen Kitchen installed in our new home.

When it mattered most, we were equally impressed with the service and outstanding service.

Through the build of our home in general and through the Builder's deficiencies handling process, some damages and minor issues came up.

Many, many thanks to the staff at Laurysen! When I brought our issues to them, they immediately stepped in and stepped up. They went above and beyond expectations to remedy all issues and leave us with a high quality, beautiful kitchen to enjoy.

It should also be noted that they did this in timely fashion and with great lines of communication and coordination during this trying time where we are all dealing with obstacles presented by Covid-19.

Thanks once again to the team at Laurysen Kitchens. Amazing work!!!

Was this review helpful?
Company Response

Thank you Troy for your positive comments we appreciate the 10 Star!

Eric in Stittsville
Eric in Stittsville
0 reviews Ottawa, ON
10/10

Kitchen island a success because of Laurysen

We went to Laurysen Kitchens for some help with a small kitchen project. Their staff -- from the reception to Mike in the shop -- went above & beyond what we could have ever expected! Their help made our project about a million times easier. Would highly recommend!

Was this review helpful?
Company Response

Thank you for your kind words Eric, we were happy to help and again our thanks for this positive review!

Bill in Ottawa
Bill in Ottawa
0 reviews , ON
10/10

New home kitchen, bathrooms and closets

We have had 3 kitchens, many bathrooms and closets done by Laurysen Kitchens, most recently kitchen and bathrooms and most closets in a new home just built. The quality of work is unsurpassed, the responsiveness is exceptional and the product is top quality. The designers are very experienced and have answers to the most challenging environments. I highly recommend Laurysen for any of your new builds or reno projects!!!!

Was this review helpful?
Company Response

Thank you Bill for your kind review, on behalf of the Laurysen Team, it was a pleasure serving you.

Ildiko in Mississauga
Ildiko in Mississauga
0 reviews Ottawa, ON
0/10

Terrible Service

Terrible service ! I used Laurysen's 15 years ago and went back to update bathrooms, its been 3 months going back and forth trying to meet the designer to view my plans. The responses were always 2 weeks late and wanting to get counter samples, never got them. Very disappointed !

Was this review helpful?
Company Response

We apologize for this negative experience, if you could please contact Giuseppe at our office he will be more then happy to address the situation.
he can be reached at gcastrucci@laurysenkitchens.com or at our office 613-836-5353.

Julie in Ottawa
Julie in Ottawa
0 reviews Ottawa, ON
9/10

Kitchen renovation

Our experience was very pleasant and easy. Wael, our designer, was great to work with, and was able to maximize our space, and provide a design that looks fantastic and is functional at the same time. The install was professional and the workmanship was great. Lee in Service is also very helpful, and wants to make sure the customer is 100% happy with the final product.

Was this review helpful?
Company Response

Thank you for your kind words Julie is was a pleasure serving you.

Grumpy in Ottawa
Grumpy in Ottawa
1 review Ottawa, ON
1/10

New Custom Kichen

We built a new custom house 4 1/2 years ago and the builder used Laurysen and a little over a year later the finish around all the door knobs and handles started to come off. We tried to contact the service dept at least 10 times, we left our contact info and they never got back to us, then finally we reached someone in there service dept, there response was there was only a 1 year warranty on the finish and did not offer to even come a check them out, another reputable box store has a 25 year warranty on there cabinets! The doors and drawer fronts are so bad now that we are looking at getting all the doors and drawer fronts refinished or replaced at our expense! That is ridiculous, on a 4 1/2 year old kitchen! There is no way I would recommend Laurysen Kitchen to anyone at this point!

Was this review helpful?
Company Response

Sorry for your negative experience if you could please contact Giuseppe Castrucci at our offices he can then address the problems that you have mentioned.

Private User
Private User
Private User reviews Ottawa, ON
0/10

Ghosting Experts

Our Builder contracted with Laurysen Kitchens. The end result is that we have warped doors (as noted in the PDI inspection so it can't be blamed on the home owners). They took the doors back after 5+ months of back and forth with the builder and Laurysen. They took the doors back and said they were going to replace them...instead they brought the same doors back after applying paint. They also brought back the doors with new chips / dents in them. Now its been 1 month of me chasing after them with voice mails and emails, all of which have been ignored.

Was this review helpful?
Company Response

Sorry to hear that your experience with our company has not met your expectations, please contact me directly at our offices at 613-836-5353 and ask for Giuseppe.

Bella Kravtzov
Bella Kravtzov
1 review Ottawa, ON
2/10

New kitchen in our new house

WE are owners of a new house in Stittsville that moved in it 5 months ago. Till now our kitchen cabinet is missing glass shelves that have been ordered as an upgrade to a basic kitchen. We have paid more than $15000 for upgrades. A technician from the Laurysen kitchen came twice to install the shelves (what is a joke), both times they have been with the wrong size.

Was this review helpful?
Company Response

HI Bella we apologize for this delay, at the present time our Service Manager is working to resolve this issue. Lee can be contacted at our offices should you wish to speak to him 613-836-5353.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Laurysen Kitchens Ltd

Ottawa turns to Laurysen Kitchens for beautiful, affordable cabinets for their kitchens, bathrooms and closets. We provide standard to custom cabinets in modern, classic and country styles. Our culture of quality is why we’ve been voted Best Kitchen Cabinet Manufacturer since 1997 by the Ottawa Consumers’ Choice Award.

CATEGORIES
Kitchen & Bathroom - Cabinets & Design
PRODUCTS
Kitchens, Bathrooms, Closet Organizers,
SERVICES
Design, Manufacture, Service and Install
STYLES
Contemporary, Classic, Country, Traditional
SPECIALITIES
Production, Semi-custom & Custom cabinetry
WEBSITE
http://www.laurysenkitchens.com
YEAR ESTABLISHED
1970
NUMBER OF EMPLOYEES
100
MEMBERSHIPS
GOHBA, OHBAm CHBA, NKBA, CKCA, Ottawa Chamber of Commerce, West Carleton BIA
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.