On March 17th 2013, we met Ryan at his booth at National Home Show, he operates under a different company name at that time: Total Inserts Ltd.
One week later Ryan came to our house and we agreed on product and cost and installation date, we went to the bank and gave him $500 cash deposit per his request.
On the installation date March 28th, Ryan failed to come and blamed flat tire, it was suspicious without any background noise when he was calling from 407 highway.
We googled Ryan's phone number, immediately several complaints showed up, there were product/installation/billing issues from the source including Home Stars and BBB.
We contacted Ryan with these findings and he denied. We decided to give Ryan second chance and requested detailed agreement and warranty information prior to installation, but Ryan failed to provide.
During the same time, we contacted another two companies we found on Home Stars, after seeing the actual door inserts we ordered from Ryan, we realized that Ryan gave us wrong information on product:
1. no privacy vs total privacy (Ryan)
2. mass produced by factory vs custom made (Ryan)
3. Made in China vs Made in Canada (Ryan)
We were actually glad that the door insert was not installed.
On April 6th, we informed Ryan that we did not want to go ahead with installation and requested refund of deposit, Ryan agreed to deliver the already made custom side panels and refund partial deposit subtracting occurred cost (with itemized invoice), none of these had happened and Ryan just disappeared.
Realistically today we do not expect the refund from Ryan any more, we filed a complaint against him at BBB (Better Business Bureau).
We hope people can see this review and don't become another victim.
The Fall Home Show is coming soon and we don't want to see Ryan be part of it.
Every time we hire a contractor, we come to Home Stars first!