I had 3 windows replaced. The installation was appalling. The jamb depth was incorrect. It cost me an additional $1000 to have the new vinyl siding line up correctly. I have had numerous discussions with them and they will not accept responsibility for this. It looks like we will be going through insurance or suing.
I would not recommend them. I am thankful I was also replacing the siding or I would not have known. The windows are bowed (fixed by the vinyl contractor).
My advise run as far and fast as you can. They do not use the proper attachments in the installation, that’s how they can cut corners. The windows will fail after the warranty period and will need to be replaced again.
I have now asked for their insurance carrier 5 times and have yet to receive this information.
Deb W - Calgary
- Company Response
Hello Deb you were very happy with everything at the time of renovation completion. The full project included us installing 9 windows and 2 doors. Ecoline Windows is well known as a company of 17 years, in which we pride ourselves delivering the highest quality and absolute customer care. If you wish to discuss this matter with us further, feel free to contact us at 1-866-644-6418.
Regards, The Ecoline Team