I cannot stress strongly enough for people to AVOID Stepper Homes for their new home construction. They are not willing to live up to their word or what they advertise. We went through 5 (five) warranty staff until we finally got someone who took some responsibility. Even then, there was pressure to accept substandard quality work. For example, the in-floor heat in the master bath was installed incorrectly and it and the tiling needed to be redone. The jambs and casing were cut to allow the new tile to be installed - the 1/2" gap was going to be filled with caulking rather than install new trim. This was eventually fixed but not before we had to push to have it done correctly! Wall tiles were also damaged in the process and the repair of choice was a lot of caulking. You can still see that the effects of 'renovating' this room (so much for having a new house). See attached pictures for what we had to deal with (remember - this was a 'new' house)
My wife spent many hours marking the painting issues throughout the house (finish painting was completed in less than a day). The painters who came to do the touch-ups asked why no one had inspected the original paint work as they were shocked at how poorly the painting was done.
I could go on and on, but the above examples are typical of how they approach this business.
Stepper also makes a lot of noise about having a web tool for managing the warranty process (Buildtopia) but none of their staff knows how to use it and it was a complete waste of time. The 3rd warranty person (out of 5) came to the house with nothing in hand and wanted to do a full walk-through to go over the outstanding warranty issues. I refused and sent him back to the office so he could do his own homework. There are many outstanding items on our Buildtopia list which will likely never get done unless we pursue the matter in court.
Our neighbours also built with Stepper and have an even worse experience than ours. A friend in Langdon also built with Stepper and we would catch up on the antics on at least a weekly basis.
We completely and fully regret ever coming across this company. They would do the building community a significant favour if they got out of this business.
- Company Response
We have read your review and truly appreciate the time you took to write it and share your thoughts.
As a company this is not the outcome that we anticipate when building homes for our customers. We take pride in what we do and our values of building with passion, legacy and integrity are very important to us.
As you have said in your review this does not reflect your experience, but thankfully we have many happy, homeowners who we have worked with for over 60 years. We have also acheived industry leading scores from a third party Customer Experience Analytic company to back this claim. Please refer to http://homeownermark.com/builder/stepper-homes-ltd/
We apologize that you were so disappointed with your experience and wish you well in the future.