Stepper Homes Ltd.

Formerly Stepper Custom Homes
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60%

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Reviews by rating (past 12 months)

Reviews for Stepper Homes Ltd.

Average customer rating:
6.5 10 (49 reviews)

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Brian in Chestermere in Chestermere
Brian in Chestermere in Chestermere
1 review Chestermere, AB
0/10

Purchase of new house in Kinniburgh, Chestermere

I cannot stress strongly enough for people to AVOID Stepper Homes for their new home construction. They are not willing to live up to their word or what they advertise. We went through 5 (five) warranty staff until we finally got someone who took some responsibility. Even then, there was pressure to accept substandard quality work. For example, the in-floor heat in the master bath was installed incorrectly and it and the tiling needed to be redone. The jambs and casing were cut to allow the new tile to be installed - the 1/2" gap was going to be filled with caulking rather than install new trim. This was eventually fixed but not before we had to push to have it done correctly! Wall tiles were also damaged in the process and the repair of choice was a lot of caulking. You can still see that the effects of 'renovating' this room (so much for having a new house). See attached pictures for what we had to deal with (remember - this was a 'new' house)
My wife spent many hours marking the painting issues throughout the house (finish painting was completed in less than a day). The painters who came to do the touch-ups asked why no one had inspected the original paint work as they were shocked at how poorly the painting was done.
I could go on and on, but the above examples are typical of how they approach this business.
Stepper also makes a lot of noise about having a web tool for managing the warranty process (Buildtopia) but none of their staff knows how to use it and it was a complete waste of time. The 3rd warranty person (out of 5) came to the house with nothing in hand and wanted to do a full walk-through to go over the outstanding warranty issues. I refused and sent him back to the office so he could do his own homework. There are many outstanding items on our Buildtopia list which will likely never get done unless we pursue the matter in court.
Our neighbours also built with Stepper and have an even worse experience than ours. A friend in Langdon also built with Stepper and we would catch up on the antics on at least a weekly basis.
We completely and fully regret ever coming across this company. They would do the building community a significant favour if they got out of this business.

1 of 1 people found this review helpful.
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Company Response

Hi Brian,

We have read your review and truly appreciate the time you took to write it and share your thoughts.

As a company this is not the outcome that we anticipate when building homes for our customers. We take pride in what we do and our values of building with passion, legacy and integrity are very important to us.

As you have said in your review this does not reflect your experience, but thankfully we have many happy, homeowners who we have worked with for over 60 years. We have also acheived industry leading scores from a third party Customer Experience Analytic company to back this claim. Please refer to http://homeownermark.com/builder/stepper-homes-ltd/

We apologize that you were so disappointed with your experience and wish you well in the future.

Private User
Private User
1 review Winnipeg, MB
0/10

Hot water absent

I have just bought a new house from Stepper homes . It is about a month since i complained and nothing was done . They tried to talked and bully me around for getting away . It is winter , I don't have hot water to take a bath , and they still tefused to repair the issue . One of their emergency contact persons verbally abused me instead of focusing on a solution and hang up on me. Perhaps they pay incompetents to offer emergency services so people will get discouraged of pursuing the repair . I have no choice but going to courts now to reinforce my warrante with stepper . Please go chose a different builder if you don't have time to go to courts and sent a livable home

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dongmopaul in Calgary
dongmopaul in Calgary
1 review Calgary, AB
10/10

Custom home

This is the best builder to work with. They are very nice from the sale team to the site supervisor. We moved in Mahogany in May. We are very happy for the work done.
Thanks Tyler, Mary and Brenda

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Company Response

Thank you so much for your feedback. We think Tyler, Mary and Brenda are pretty great too! We are happy to hear that your experience has been so good so far and trust that this will continue!
Regards,
Carol Warner, Customer Experience Analyst, Stepper Homes

Adrian Vigh in Calgary
Adrian Vigh in Calgary
1 review Calgary, AB
10/10

hause bild

We had no problems with our builder. All our question were answered professional and when we had a small problem was deal right away. We are very pleased with Jeff from Legacy show homes.He was very good with us.

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Company Response

Hi Adrian,
Thanks so much for your response. We are always so interested to hear what our homeowners have to say (we think Jeff's pretty great too!). We trust that you will enjoy getting established in your new home and that your experience, going forward, will continue to be very positive.
Regards,
Carol Warner, Customer Experience Analyst, Stepper Homes

Stephanie in Calgary
Stephanie in Calgary
3 reviews Calgary, AB
10/10

Legacy - Spec Home

As new home buyers we were understandably nervous about buying a new home and from the moment we stepped into the showhome, we were put at ease by our sales representative at the time, Walt. He really encouraged us to take our time and did not put an ounce of pressure on us. He was very thorough and thoughtful in answering our questions and did not hound us once when we took a month of to reconsider our prospects.

After deciding to purchase, we were happily surprised with Stepper's above-and-beyond customer service, such as the "wet chinchilla" pantry glass that was thrown in by Stepper and Walt's extra details on the paperwork to make sure our changes were seen by the construction crew (even though we were purchasing a spec home).

During construction we had a few changes to our reps (new sales rep, new site supervisor), but this did not change the quality of our home build. Jared, our site supervisor, even took some time during the christmas break to give us a house tour when we were too excited to wait. And Josh has been a delight - he always has some new insight about the neighbourhood or new homeowner tips!

Lastly, our warranty rep, Jorge, has so far been very responsive to any concerns we had (including two small basement leaks that were fixed within 24-48 hours) and we look forward to continuing to work with him should any new issues pop up (as is to be expected in any new build!)

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Company Response

HI Stephanie,
Thank you so much for taking the time give your feedback. Thank you for your patience during our staffing changes and I am happy to hear that you have been treated well by all of our staff and that you are happy in your new home. I trust that Jorge will continue to serve you well.
Regards,
Carol Warner, Customer Experience Analyst, Stepper Homes

kledesbra in Chestermere
kledesbra in Chestermere
1 review Chestermere, AB
10/10

Spec Home Purchase

We can't express how much we appreciate all of Steppers help and assistance though our buying process of our spec home. They have answered all questions, fixed all we ask, and don't make us feel like we are being unreasonable. They will do whatever they can to make sure we are happy, even after the money has been paid. Thank you so much, to everyone along the way, and to a continued relationship over the years to come!

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Company Response

Hi there,
Thank you so much for your positive feedback. When we have reviews like this we feel like we are achieving what we set out to do. We are very happy to carry this relationship into the future and will do our best to exceed your expectations.
Regards,
Carol Warner, Customer Experience Analyst, Stepper Homes

Peter Yang in Calgary
Peter Yang in Calgary
2 reviews Calgary, AB
9/10

Home

It is a good builder, especially customer service. For the last one year, we contact with Brad for the first year service. He always response and arrange the services on time. He is the best.

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Company Response

Hi Peter,
Thank you so much for taking the time to share your feedback, we strive to make your experience a positive one. It's rewarding to hear that Brad has been so responsive to you and met your needs and trust that this will continue.
Regards,
Carol Warner, Customer Experience Analyst, Stepper Homes

Private User
Private User
1 review Calgary, AB
9/10

We're happy with our spec home

My husband and I purchased our first home through Stepper and we've been happy with the whole process! While it was a spec home, in the few months that we've lived there, Stepper has been really responsive with any questions that we've had, and has been prompt to fix any issues (although sometimes the contractors have had to come back multiple times).

I really love their family-culture - from the house-warming present of a handmade quilt from women in south america, to the photos posted of staff building houses in a community there, Stepper employees have heart. Yesterday, we even got an invitation for an appreciation event! I don't know any other home-builder in town that would do that for their clients.

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Company Response

Hi there, Thank you so much for your kind comments. We are pleased to hear that you've been so happy with your home and with the service you have been receiving. In addition to our passion for building homes in Calgary, we have a passion for the work we do in El Salvador and the quilt is our way of sharing that with you. We're excited about the upcoming event and hope to see you there, come and introduce yourself! Regards, Carol Warner Customer Experience Analyst, Stepper Homes

Janice in Calgary
Janice in Calgary
1 review Calgary, AB
10/10

New House Builders

Stepper Homes has been the best builder that I have purchased from. Good quality house including in house fixtures. The employees at Stepper homes are outstanding. The service has been excellent. Thank you Stepper Homes!

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Company Response

Hi Janice,
This is Carol Warner, Customer Experience Analyst at Stepper. I called you in November to ask about your experience to date and am so pleased to hear that it has continued to be so positive. We really appreciate this feedback, especially from such an informed purchaser of new homes. Kind regards, Carol

hhuseby in Calgary
hhuseby in Calgary
1 review Calgary, AB
10/10

Awesome customer service

We have had a wonderful experience building with Stepper. Big shout out to Mary, Tyler, Carol and Matt! They have made our Stepper experience incredible. We were extremely happy with our house and all of the details inside. If we were ever to build again, we would choose Stepper. The building process went very well and all of the walk throughs were detailed. Thank you Stepper for making our first home an incredible experience!

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Company Response

Hi Heather,
Thanks so much for your very positive review. It has been a pleasure to work with you and we would love to do so again anytime. We trust you will continue to be healthy and happy in your new home. Regards, Carol Warner Customer Experience Analyst, Stepper Homes

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Stepper Homes Ltd.

Stepper Homes has been building in Calgary and area for over 60 years.

CATEGORIES
Builders
PRODUCTS
Laned Homes Front Garage Homes
WEBSITE
http://www.stepperhomes.com
YEAR ESTABLISHED
1956
NUMBER OF EMPLOYEES
50
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.