Stepper Homes came recommended by my realtor and I was really impressed to find out about their proven track record, family values, and philanthropic initiatives which inevitably lead me to make the decision to build with them. I was also impressed with the sales team who accommodated all my requests and were wonderful to work with. There were some bumps in the road after I got possession but I am thrilled to have a lovely home in a great neighborhood.
- Approximate cost of services:
- $445,000.00
- Company Response
Hi Meagan,
Thank you for reaching out to our Team. We have read your review and truly appreciate the time that you took to share your thoughts.
As a company that takes our Customer Care very much to heart, this is not the outcome that we anticipate when building homes for our customers.
At Stepper, we have the utmost respect for our homeowners and the well-being of their entire household. We take pride in building one quality home at a time, and “making right” on things that need to be fixed. In the case of your home, we feel that the issues discussed have been addressed and resolved, and that the compensation offered to you was fair, but subsequently rejected. The gift cards were not meant to replace this, but just as a gesture of goodwill.
Our Team has been committed to building great relationships with our homeowners for more than 60 years, and for many years to come. Our door is open to any question or concerns that you may have, and we’ll certainly be here when you need us.
Warmest Regards,
The Stepper Team