Do not keep promises that are made.
Horrible warranty service. They make a bunch of promises and tell you certain things then they wait till your warranty is up then they use that to not have to fix anything. I dealt with one warranty guy since I purchased my home. Few things are suppose to be repaired and one of them is a major one. I was told it would be repaired under Stepper because its behind the walls and there is nothing the homeowner could have done to cause it to make noise. This has also been an issue since day 1. The person I was dealing with is no longer there and the other guy that took over is useless. Only thing he knows how to say is "Out of warranty". Shouldn't matter whether the other guy is still with the company or not, he was the face for Stepper each time he went to anyone's home for warranty and told homeowners things will be inspected/repaired.
DO NOT buy from Stepper Homes unless you want a poorly built home and a warranty team that makes up excuses until your warranty is up then uses that to not fix anything and makes you pay out of your own pocket.
- Approximate cost of services:
- $12,345.00