My mother called this company for help because she had no hot water. Her home boiler needed to be serviced. Nortec came and "fixed" the problem begrudgingly, and seemed upset the moment he came there. He was upset because of the time the job was going to take. He left saying it was fixed. It wasn't, and she still had no hot water. She called the company, and the receptionist was very very rude to a senior, and even hung up the phone up. she said she didnt have to listen to anyone complaining about their work!!!! unbelievable!!! My 72 yr old mother had to deal with a company that was supposed to help her, not inflict extra costs when the problem wasnt fixed. She ended up calling another company to come, and they were extremely helpful and fixed the boiler. But my mother is still very upset, and we all can't believe how unprofessional and unkind Nortec is. We are waiting for the bill, to see how much they are going to charge a senior citizen for doing nothing but treat her crappy.