Product is cheap and unreliable. The reason they have a 1-year only warranty is because they know the product is likely to break down within that time frame. My screen stuck and frayed beyond repair around 14 months after instillation. When I confronted the company about solutions, they told me the only option was to pay full price once again for a brand new one with full service fees on top. The email response was also very disrespectful. Do not make the same mistake as me, AVOID business with this company.
- Company Response
Product was purchased may 2017. Was advised that the screen mesh has 1 year warranty other parts life time. looks like from the pictures sent some has walked through the door. Damage unit is not covered by any warranty.No one asked him to pay full price for the unit but service call plus the cost of the screen on tube.Here is the warranty link--http://bravoscreens.com/warranty-retractable-screen-care