We went to the EMCO Showroom in Burnaby a few months ago and "ooh"-ed and "aah"-ed and fussed around for a while because we were pretty overwhelmed by the choices just for bathroom fixtures!
Weekends are also very busy, but I managed to get a hold of a sales person. Turned out her name is Jo-ann, and she helped us select some products and write up a quote.
Two months later (yes that is how long I waited) I went back and only bought half of the order. Jo-ann was brilliant - she remained as helpful, informative and pleasant as when the quote was larger. No attitude whatsoever and very nice to deal with.
I really appreciated that. Have gone back to see her a couple of times since then; each time she gives me practical, helpful information and isn't pushy, just nice to deal with!
Thank you Jo-ann for your excellent service and ongoing help and professionalism! You make EMCO a definite choice for me when shopping for bathroom products.
I gave EMCO overall a 9 as I find the other staff hit and miss.
Products in the showroom at Burnaby are more extensive than other EMCO showrooms I have seen, but it's always worthwhile doing some research before hand as well, in my opinion.