New Steel Roofers Inc.

Roofing
Strasburg Road Kitchener ON N2R
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HomeStars
Roofing
New Steel Roofers Inc.
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88%

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Reviews by rating (past 12 months)

Reviews for New Steel Roofers Inc.

Average customer rating:
9.3 10 (213 reviews)

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Steve
Steve
2 reviews Toronto, ON
0/10

The Bad reviews are true

All the bad reviews are true. I wish these bad reviews existed when I signed up with them over 3 years ago. Just like everyone else, my experience with this company started out very well.

Now, I am on the hook to pay another company to come in to fix this company's efforts. Basically the new roofer came in and told me my roof was crap. You basically paid to allow someone to learn the trade because he had no clue what he was doing. The new roofer took pictures of all the holes that were now forming in my roof, the lack of attention to detail paid by the installer, and all the poor workmanship done on my roof. Every shortcut that could possible be done was taken by the installer, and now we are paying for it. For instance, the installer didn't install vents on my roofs as per code. In fact, we might actually need to start thinking about getting a new roof installed. Some much for the 50 years of worry free roofing I was promised.

Just like everyone else, I now have water coming into the home only after 3 years. When I called New Steel Roofers, my message went straight to voice mail. When I emailed them, my message were not returned. This went on for over 7 months. However, when I called pretending to want a new roof, I got a called within hours.

Stay away from this company. I have a feeling they might have gone under or might be changing their name. Please just stay away from anyone associated with this company. In my mind, they are a company who took our hard earn money by giving us a product that is useless.

Approximate cost of services:
$23,000.00
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Jaclyn in Toronto
Jaclyn in Toronto
2 reviews Vaughan, ON
0/10

Awful company. Run away as fast as you can.

As soon as I met Chris he had a “used car salesman” type feel. He talked a good talk but I was skeptical. At the time I looked here on home stars and he had good reviews. Better than the other company we were considering with a wonderful salesman. Based on the better reviews I put my initial thoughts aside and paid a deposit for the roof to be installed within 8 weeks. After that time abs no communication I started calling. Took over a month and numerous calls and message , texts and emails for a returned call. Still no roof. Long story short, after 5 months of waiting, failure to respond to me I threatened that my credit card company would come after him if he did not refund my Money and stop the contract. I dodged a BIG bullet from the sounds of recent reviews. We ended up going with the other company who more than delivered on their promise.

Approximate cost of services:
$20,000.00
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Mark from Toronto
Mark from Toronto
4 reviews Toronto, ON
0/10

Brutal

Put on a metal roof only 1.5 years ago. Had a problem early on that they did eventually fix (but damage in the house cost me money). Now the roof is leaking all over. They don’t reply to text, emails, or calls. I put on a steel roof to try to avoid costly repairs and to sleep well at night thinking that is my forever roof. A genuine nightmare.

Approximate cost of services:
$12,000.00
2 of 2 people found this review helpful.
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Sergei in Toronto
Sergei in Toronto
2 reviews Mississauga, ON
0/10

yet another unreliable business

Expect to have issues with your roof after install but don't expect them to be addressed by the installer.
Another unreliable business keep telling how they care about customers until got paid and disappear.

Approximate cost of services:
$12,000.00
1 of 1 people found this review helpful.
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Katherine in Mississauga
Katherine in Mississauga
1 review Mississauga, ON
0/10

Terrible service and incorrect installation - new roof needed at 9 year mark

Our metal roof was installed by New Steel Roofers in 2012. It was supposed to last forever. It is now leaking and New Steel Roofers refused to answer my calls -- sent only one email saying someone else should look at the roof. I finally got someone out (side note: not many companies will fix steel roofs that they didn't install) -- apparently the installation would incorrect. There is no ventilation and the screws are on the surface of the roof and coming out after just 9 yeas .... the solution ... A NEW ROOF!! DO NOT use this company.

Approximate cost of services:
$22,000.00
1 of 1 people found this review helpful.
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0/10

After 4 years, the roof start to leaking

ALL the water get into the garage badly, They don't honer to the warranty, no answers to the email and phone call. The caulking around the edge are so bad, screw is half fished out side the wood. Before you sigh the contract beware of it.

Approximate cost of services:
$20,000.00
3 of 3 people found this review helpful.
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Angela in Toronto
Angela in Toronto
1 review Hamilton, ON
0/10

Won't Honor Warranty, Roof Leaks

I am incredibly disappointed with this company. You would think after paying $14,000 for a new steel roof, it wouldn't leak. Water leaked into our gas fireplace (which now needs to be replaced), and down to our main floor ceiling. When I contacted them I received the run around, either not being contacted back or telling me to be patient (this started six weeks ago). No one even came to look at the issue, despite the 15 year workmanship warranty. I've opened a case with the Better Business Bureau and will be following up to ensure they pay for all of the damage this leak as caused.

Approximate cost of services:
$14,000.00
3 of 3 people found this review helpful.
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Mandi in Toronto
Mandi in Toronto
1 review Mississauga, ON
0/10

Unreliable and Unresponsive with problems after installation

We got our roof installed by NSR fall of 2018 and paid $85,000. In 2020 our roof began to leak and we reached out to Bessy to have it repaired. She told us that because of the pandemic, the company was extremely busy at the time and could not out and that she would call us back to schedule an appointment.

We called again a week later & we never heard back. We didn’t receive more heavy rainfall the rest of the year so we didn’t chase after them as we were trying to be as understanding as possible since they claimed to be extremely busy.

Fast forward to 2021 , we called NSR the beginning of June to let them know that we were experiencing a huge leak in the same spot and that water would be pouring out of our ceiling fan. We spoke with Bessy again and she advised us to send over pictures and videos and that she would look into it.

We sent over videos & didn’t hear back the same week so we called & emailed for a response.

We had a heavy rain the entire week and we would have to change the mop bucket under the ceiling fan every 30 mins. We called to follow up yet again the first week of July and they began to screen our calls.

Via email we let them know that this is urgent and extremely hazardous and require immediate attention, no answer. A few days later, we receive an email from Bessy saying that “ we haven’t forgotten about you and we will have our GM reach out to you on the 21st to discuss your file”.

No solution offered to date, today is also the 21st and we have yet to hear from them. Steer clear & take your business else where.

Approximate cost of services:
$85,700.00
6 of 6 people found this review helpful.
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Curtis R from Toronto
Curtis R from Toronto
4 reviews Toronto, ON
0/10

Won't call you back if there is a problem

Bought the roof about 5 years ago from NSR. When installed they forgot to install the roof over my back entrance which I had also paid for. They did come back to install but the roof leaks. As does a section on the regular roof.

Brought this to the attention of NSR before COVID kicked off an they said they would send someone out which never happened. Have tried a few times to contact them. Did get a hold of them once and was asked to send in an email with pics which I did with no response. They said they are under new ownership and have no record of previous interactions. If you are dealing with them I would keep it all in writing but given they don't respond to emails not sure how useful that will be.

Have called them at least twice onto of the email with no response after more than a week.

The roof looks great but if you want it to not leak I would go elsewhere given they don't seem to be interested in backing their work.

Approximate cost of services:
$10,000.00
5 of 5 people found this review helpful.
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Ken
Ken
3 reviews Toronto, ON
10/10

Stone Coated Shingle

I just had a new steel roof installed by New Steel Roofers. I decided to go with the Stone Coated Slate Roof as you can walk on it. The sales person, Chris was very helpful in answering our questions and making a recommendation on which style of roof to go with. The roofer who did the installation was Viktor and he did an incredible job. I could not believe that one person could have done all that work in 4 days. He worked very quickly and put in long days with only taking a short break for lunch. I could see that he took great pride in his work. Viktor answered any questions that I had and was always very polite and respectful of our properly. When he was done he made sure everything was cleaned up. Viktor is a great asset to your company. I recommend New Steel Roofers to anyone thinking of getting a steel roof.

Approximate cost of services:
$20,000.00
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Company Response

Hi Ken, thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us and that your experience with both Chris and Viktor was a positive one; the sentiment is mutual. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Be well and safe! The New Steel Roofers Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Steel Roofers Inc.

New Steel Roofers is a metal roofing company that services the GTA (see service areas). Forget asphalt shingles that will fail in 8 to 12 years. For your next roofing replacement job discover the advantages of a lifetime metal roof by New Steel Roofers. With a 50-year warranty, large variety ...
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