New Steel Roofers installed a steel roof in 2013. It was quite expensive but I was willing to pay more if I didn't have to replace the roof every 10-15 years. My issue is ice sliding off the roof and hitting my neighbours house and making loud crashing sounds when it hits the ground. The ice also damaged my neighbours downspout which we had to replace. Last year I called New Steel Roofers 5 times and I sent them an email explaining my problem. I wanted to know if they could install additional snow barriers to what we already have. Have not heard a word from them. They still have the same covid message on their answering system. I don't know what happened to them but I can see alot of people having trouble with them not responding. Looking back I am not sure I would go with a metal roof but I didn't have many options.
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