After spending some time learning about the latest window technology and visiting several local window distributors, it was readily evident to us that very few of the window salespersons my wife and I interacted with knew much about the technological aspects of the windows they were selling, beyond the generic statements contained in the window company's brochure. We eventually concluded that fiberglass window frames best met our window requirements. We eventually learned of Fibertec Windows and Doors and dealt with their salesperson in this area, Mr. Matthew Salkeld. Mr. Salkeld did not have the gift of gab that most salespersons have, but he did know about the technical aspects of his products and also assisted us in sorting out the various cosmetic additions available with the Fibertec fiberglass window frames, which provided us with a window that has the interior appearance of a wood window. After we placed out order, we dealt with Ms. Marcia Brooks in Fibertec's Service Department, who greatly assisted us in completing the final steps of our window purchase and their delivery. All to say, we are totally pleased with the professionalism and service that we have received from Fibertec's personnel to date.
- Company Response
Douglas, we appreciate your feedback of kind words and are happy to hear that you are satisfied with your windows and the aesthetic aspect of them. Our customer's experience with our team is important to us. Fibertec's sales people are keen in their knowledge of the product they sell and are experienced in the field in order to help you meet the specific needs you are looking for. We hope you continue to enjoy your new window in your home.