Overall very disappointed in the company. Mike came to give an estimate and booked a date to trim in two weeks. He pointed out that there was a lot of overgrowth between the hedges and would take time to clean out with a higher than normal price. As discussed in details what needed to be done, the top to be leveled off for it was very uneven, and the sides to be trimmed. Mike gave me an estimate of $250 plus tax.
His guys came today to do the work, but when asked why they hadn't leveled off the tops, they told me that they were only supposed to trim the hedges, clean it up, and not cut the top as per the instructions from Mike. It was only until Mike got on the phone he repeatedly denied the supposed work to be done and said it would cost double to finish the job.
Now I’m no expert in hedges but Mike not only changed his version of the story, he kept coming up with excuses earlier in the week of why he couldn’t provide the copy of the estimate by email. This copy was handed to me AFTER the work was done. My mistake was asking him to finish the job because I couldn’t wait any longer, we agreed on $500 cash (which for some reason did not include cleaning out the overgrowth).
Now even if I’m giving Mike the benefit of the doubt that this was a miscommunication on our part because we haven’t had a service for trimming hedges in at least a couple of years, he’s on the phone after the guys did the second part of their job asking for tax to be paid on top of what we just agreed again two hours ago. This time denying what he just said in front of his workers.
I almost never go out of my way to write reviews but I feel the need to warn people of a company which operates so unethically and crooked. The lack of professionalism Mike displayed today has me wondering how he has operated his company for so long in Ottawa. I have to seriously commend his workers for not only controlling the situation and being patient with the client; they did a great job of fixing the hedges. Honestly, I don’t know how they aren’t running the company and they saved your butt a star.