Floors R Us - A Division Of Carpetman Flooring Inc

Carpet & Rug Retailers
100-4310 MacLeod Trail SW Calgary AB
Write a Review
Write a Review
HomeStars  >  Carpet & Rug Retailers in Calgary  >  Floors R Us - A Division Of Carpetman Flooring Inc
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

38%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Floors R Us - A Division Of Carpetman Flooring Inc

Average customer rating:
4.4 10 (11 reviews)

Sort by

Darlene Saltesz from Calgary
Darlene Saltesz from Calgary
2 reviews Calgary, AB
0/10

Kitchen

Do not buy from this company!!! 9 months later I still have to kitchen and I have paid 8,000.00. The most useful advice I can give is to stay away from Romeo and his companies. Also known as Xpress Kitchens and Kitchen and Flooring warehouse! 1825 32 ave ne. Stay away!!

1 of 1 people found this review helpful.
Was this review helpful?
SC from Calgary
SC from Calgary
1 review Calgary, AB
0/10

Kitchen Renovation

Floors R Us - A Division Of Carpetman Flooring Inc
403-287-7000
100-4310 MacLeod Trail SW
Calgary
AB
CANADA

I paid 60% upfront for my kitchen reno. After 3 months of delay, and after Romeo (owner) abandoned my job, I cancelled the contract and had to hire another contractor to finish it. I am one of those who made complaint to Service Alberta, and I am glad that they issued him an order now. Romeo needs to learn hard lessons.

Was this review helpful?
Adil from Calgary
Adil from Calgary
1 review Calgary, AB
10/10

my new kitchen

Floors R Us - A Division Of Carpetman Flooring Inc
403-287-7000
100-4310 MacLeod Trail SW
Calgary
AB
CANADA

I was more then happy to go with this company. Our kitchen looks AMAZING. The cabinets are great quality, great look. The soft close drawers are so nice, my wife loves them. Easy to clean, quality at a very nice price. I would recommend these cabinets to anyone! Everyone who visits my house comments on how nice my kitchen is. Now we can cook, bake and entertain, I love my new kitchen!

3 of 4 people found this review helpful.
Was this review helpful?
Matthew Maka from Okotoks
Matthew Maka from Okotoks
1 review Okotoks, AB
0/10

Flooring & Cabinets

Very unprofessional!

We Purchased cabinets & flooring from Floors R Us last Aug 2012. It has now been nearly 7 months and we still don't have our cabinets! We have been constantly ignored or when we did speak with someone they said that they will find out what's going on and get back to us, needless to say we never hear back from them...

We started our home reno last July and were on a schedule to finish it by the end of November as we had our families coming for Christmas. We were told not to worry that everything would be done on time. After following up several weeks after paying they said that everything was waiting for us in the warehouse. After several months they admitted that they never ordered it and forgot about us.

When we began pushing them to refund our money we were told that they can't as they already paid for the flooring and cabinets. They delivered our flooring mid Dec and their installer begun installing in our living room, he did a good section of it and told us that he would be back the next day. He left all his tools in our house and took a 3 week break over the holidays! Our families had no place to stay as the flooring was not installed throughout the house and we had no cabinets in the kitchen and bathrooms. After the 3 weeks the installer came back and waited until no one was home and packed his tools and left. I was left to install the flooring myself although they did send another installer as I was not interested in completing the first installers work.

The flooring, which was supposedly high end, is now delaminating and we have about 30 boards throughout the house which are peeling! some boards have already been replaced but this is getting worse!

We ordered a dark shaker cabinet and they told us that if we pay a bit more than we can have a cherry red cabinet with a completely different style!!! WE REFUSED!

Recently we got a hold of Romeo who said he was in California and he said that we are wasting his time and that this delay is our fault as we did not like the red cabinets he brought for us?!?!?!

Romeo also proceeded to tell me that he is "not afraid of lawyers", so i'm not sure what he was implying. But I will let everyone know that. After nearly seven months of waiting and constantly being ignored we are at the end of our ropes. Romeo has our money and we can't move forward with our lives as our dream house is now a nightmare!!!

4 of 5 people found this review helpful.
Was this review helpful?
Company Response

Mr Matt came to our store and ordered kitchen cabinets and hardwood flooring we went to their house and did a free estimate gave them a quote in materials only they wanted to install themselves.
So they came down and ordered their product and we started to work on their kitchen.
Knowing the size of their renovations they were not ready for us for at least 3 months and our warehouse is so full that we could not bring the product earlier,finally we heard from them in November that they will be ready for us in a few weeks so we brought the hardwood in and delivered it for them,then his girlfriend asked us if we could install for them, we said yes we would do it at cost price ,but she wanted us to install everything for free, we said that we could not install for free because we sold the hardwood and the cabinets almost at cost price,anyways we end up installing the hardwood and many stairs ,then we got the cabinets that she ordered ,she gave us a cheque that bounced NSF when we approached her she said she will pay us but until now we never received anything then she came back to our warehouse stole the rest of the cabinets, she lied to warehouse guys that everything is paid full but it wasn't ,we never heard anything after that still waiting for her to come back and square up for the cabinets ,we called her several times but no answer.we are the victims here but don't know why she left a negative feedback ,we went out of our way to help her but she is not straight forward with us.

courtney from Calgary
courtney from Calgary
1 review Calgary, AB
10/10

complete kitchen reno

I would like to write a review for this company to show my appreciation for the work they did on my home. I cannot beleive what an amazing job they did and i find it very hard to believe some of these other reviews. during the renovation their workers were there on time, there was only one time they had to rescedule due to bad weather or something but all in all excellent customer service and you can clearly see they take pride in their work!

2 of 6 people found this review helpful.
Was this review helpful?
Company Response

THANKS FOR YOUR POSITIVE RESPONSE.

far ara from Calgary
far ara from Calgary
1 review Calgary, AB
10/10

whole house reno incl kitchen

i cannot believe someone would actually wright a negative review about this company ,we got royal service from this company and definitely recommend to every one we got recommended by our neighbor and we definitely will recommend every one thanks again Arseneo .

2 of 6 people found this review helpful.
Was this review helpful?
Company Response

THANKS AGAIN
FOR FUTURE RENOS LET US KNOW AND I WILL LET ARSENEO KNOW ABOUT THIS REVIEW.
THANKS SO MUCH.

James from Calgary
James from Calgary
1 review Calgary, AB
0/10

Kitchen Reno

Worst experience we have every had. They were hired to renovate a kitchen, they dropped the material and that's the last we saw of them for months. Yes months. Their trades sometimes showed up, but it's always something. The suppliers were not calling them back, the order is delayed. Too late I read on another site, called BBB and their membership is revoked. I think that they are having cash flow issues and they are not paying their bills, that's why the workers don't return. Just go else where. It's too late for us. Too bad Mike Holmes is not in Alberta. Do not pay up front, learn from my mistake.

6 of 7 people found this review helpful.
Was this review helpful?
Company Response

You are not our customer and we dont even know you mr james we will find out who you are or whats your real name and we will catch all your lies .
At floors r us we are commited to excellence.
If this is our competition writing a negative review about us we will investigate and you will be arrested, for using fake id ,that you use and get you arrested ,and sue you in court .
With the ip addres that you used we will track you down.
We make sure all our customers are 100% happy with our service selection and pricing.
Before you put us down try to improve your own bussines by working harder.
We have thousands of referances that our clients can check.
ALL OUR CUSTOMERS LOVE US FOR BEING HONEST AND KNOWLEDGEABLE.
WHY MOST OF OUR JOBS ARE RECOMENDATIONS?

Jack from Calgary
Jack from Calgary
4 reviews Calgary, AB
8/10

laminate flooring

I was happy with Floors R Us for my rental property, they were cheaper that the competition by several hundred and they did the job as expected. Booking was the only issue, I would have liked a quicker install but for the price it was ok. I would use again.

2 of 6 people found this review helpful.
Was this review helpful?
Company Response

THANKS FOR THE POSITIVE REVIEW.
SEE YOU SOON FOR THE FUTURE JOBS
NOW WE HAVE THE BEST QUALITY KITCHEN CABINETS IN CALGARY IF NEEDED LET US KNOW
WE DESIGN AND SUPPLY AND INSTALL.
OPEN 7 DAYS A WEEK FOR YOUR CONVENIENCE.

Robert m in Calgary
Robert m in Calgary
1 review CALGARY, AB
10/10

O my god my tiles look so good

my mother used them before and i had a good deal on my kitchen reno i love my cabinets and granite top very fast and detail work we will definetly use them again see u guys soon was just wondering if u guys work on weekends ,they also have a nice designer store next door amazing things what a nice store cant believe we have a store like this in calgary will recomend to all my friends.

2 of 7 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.