- Approximate cost of services:
- $1,200.00
- Company Response
Dear Rachelle,
Let me start with mentioning that our company, Centennial Moving, always does everything in its power to resolve any and all issues and we see the resolution of problems as a matter of urgency. We are sorry to see that you decided to leave a negative feedback about our company as trough the entire process we went above and beyond accommodate all your moving needs. We decided to send one mover because all the goods were light and small. Such items can easily be handled by one professional mover. The gentleman at destination volunteered to help the driver and we are very grateful for that.
Our representatives would never insult a customer and especially advise that their goods are not "valuable". Upon booking you were informed verbally and also sent an agreement where it clearly stated that all payments for weekend deliveries need to be processed during business days and prior to delivery. At the time when we picked up the goods we advised that delivery will happen on a Saturday and we asked you to take care of the payment by Friday afternoon. The invoice was sent an hour after our departure because we had to scale the goods and determine the weight to issue the correct amount in the invoice.
We are sad to hear that some of the items were damaged. All customers have the right to submit a claim as the goods are protected while in transit. We kindly ask you to contact us and submit an official claim through our company as it will be investigated and solved properly.
While we are thankful for the opportunity to move you, we are very sorry for not being able to meet or even exceed your moving expectations. All in all, we would like to apologize for any inconvenience caused during the move.
Sincerely,
Centennial Moving Team