Move from Toronto to Vancouver.
- I paid extra 1k for packing service, but the packing was not done very professionally (for which I do NOT blame the crew because they were overworked and exausted). The packing crew IS the moving crew (3 people in total) and they ended up working from 9am to 9pm on the moving day!
- THE BIGGEST problem I have with the moving company is that they sent insufficient crew members everytime! I told them and sent them pictures of how many things I have to pack and move, they sent 3 people to us in Toronto and only 2 people in Vancouver for moving funiture and nearly 100 boxes into a 3-story townhouse! Those 2 poor men were exausted! they didn't have enough time to rest, and there's no extra crew to help them or move heavy things in turns. We ended up telling them to put all our boxes in the living room and we had to do a lot of moving ourselves.
- No in-person estimation, I submitted my inventories and the actual price is a lot higher than my quote (which I accepted but it would be a lot better if there's in-person estimation before the quote).
To be fair, customer service Nicholas is fine and all the moving crew are helpful and nice people.
BUT Overall, will not recommend to anyone or use the company again because I don't think they treat their employees well. All the crew members are Ukrainians recently arrived in Canada, they deserve to be treated better :(