Always Plumbing & Heating Ltd

Heating & Air Conditioning
Edmonton AB T5S 2R9
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Heating & Air Conditioning
Always Plumbing & Heating Ltd
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82%

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Reviews by rating (past 12 months)

Reviews for Always Plumbing & Heating Ltd

Average customer rating:
8.6 10 (136 reviews)

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Private User
Private User
Private User reviews Edmonton, AB
10/10

Plumbing work

Aidan came to do some plumbing work and he did an excellent job. Our sink was really bad but no match for Aidans skills. He was friendly and helpful when I asked him a few questions about the furnace too. We have hired this company many times and they Always do terrific work. Thanks Aidan.

Approximate cost of services:
$800.00
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Tangerine Turtle
Tangerine Turtle
1 review Edmonton, AB
0/10

Shoddy work, does not honor warranty

Called them to install 2 furnaces and Water heater into a hall. They came and installed, looked fine. Then with the first rain, water was pouring in, soaking the drywall. Called them back, they checked, and worker called the main office, said they would come out and tar the roof to fix the hole and pay for drywall repair. No one called. I had to call them daily, they sent out another worker,William, said I would get his report in email in 15 mins, did not happen. Then I had to call daily, asked to get manager or owner to call me. She called eventually, said she would talk to her workers and get back to me. Never has called back. They record phone calls, so I know she knows exactly what the problem is. They also screen calls with Caller ID, and if they don't want to talk to you they just let the machine answer. I can't believe how unprofessional they are, and so scared of conflict that the owner will not even talk to me!! Unbelievable. The only good thing I can say about them is the women they have answering the phone are very nice, and professional. However the owner is mal-treating them by leaving them in the middle and hiding behind them, instead of growing up and phoning me directly to deal honestly and openly with an unhappy customer.
Unfortunately, I had already paid them on the day of their work. I have launched a complaint with the BBB. Public reviews is the only way I can hope to get their attention now. Meanwhile I am left with a hole in the roof, mold growing, and a costly repair bill to fix their shoddy work.

Approximate cost of services:
$16,000.00
2 of 2 people found this review helpful.
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Private User
Private User
Private User reviews Edmonton, AB
10/10

Customer service - Daniella

the customer service was really good, the follow-up, update the patience the solutions. I recommend Always plumbing & heating.

Approximate cost of services:
$7,030.00
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Jon A
Jon A
1 review Edmonton, AB
10/10

great company

I loved this company so much they helped my cousin in Canada and I had to let them know about the amazing job they did.

Approximate cost of services:
$1,200.00
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Private User
Private User
Private User reviews Edmonton, AB
10/10

Service

Colby is one of the workers for always plumbing and heating.
He is friendly with excellent customer service. He showed and explained some of the appliances I had in my home that I had no idea how to use. He was very patient with my questions and calmly answered all. I will be referring friends to Always plumbing and heating.

Approximate cost of services:
$391.00
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Private User
Private User
Private User reviews Edmonton, AB
2/10

Damaged Air Conditioner Damaged Ceiling Damage Support Beam

Purchased Diamond club membership from Always that includes tune up on air conditioners and furnaces and discounts on pluming. Each job with a completely different plumber ended in damage to my home. Damaged stippled ceiling in bedroom when plumber screwed into a copper pipe releasing water into ceiling; burnt supporting beam in laundry room in basement; then damaged my AC unit by improperly trying to add refrigerant breaking the valve. Forgave the first two issues but think Im past the point of trusting competencies of plumbers from this business.

Approximate cost of services:
$1,400.00
1 of 1 people found this review helpful.
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Joyce Salonen in Edmonton
Joyce Salonen in Edmonton
4 reviews Edmonton, AB
10/10

Excellent service

No hot water from water heater, phoned and luckily received an appointment same day. Jason, service technician fixed the problem in a timely manner. He was personable and competent. Also advised me of warranty on the heater which I appreciate. Thank you for a good experience.

Approximate cost of services:
$175.00
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Robin T
Robin T
1 review Edmonton, AB
0/10

destructive disconnect

I cannot emphasize enough how poor my experience has been with Always. We had a massive renovation where the main beam had to be replaced and we needed the gas and water lines disconnected from the water heater and furnace for two weeks, then reconnected.

Always quoted $2100 for the entire job and 7 hours work with the caveat there might be extra work. Understandable. They sent Joseph on May 31st to the do the disconnect. He aggressively cut back the water lines and then reconnect the exterior water after realizing he had disconnected it. After turning on the natural gas, he failed to notice the meter was leaking.No idea if his work affected this, but it wasn't leaking before he turned the gas off and cut the lines in the house. I made an emergency call to Epcor to repair the issue. I then contacted a different plumber to quote on putting it back together. They quoted lower than Always by a significant amount, and I canceled the remaining work with Always via email on June 19th.

The new plumber took 7! hours repairing the work Joseph did and it was still less $ than Always. I also had another emergency gas line call, as when Joseph disconnected, he left a gas line in the wall with a loose joint that was not leaking before the disconnect and it had to be repaired.

I then spoke to a supervisor at Always by phone and explained the situation. He was understanding and I expected to get an invoice for the 3 hours work Joseph had done.

Instead, in Aug, I got an invoice for $2100. I contacted Matthew and once again, explained the situation. The manager Lindsey got involved, and advised the invoice would be updated. I then got an invoice for $900 for 3 hours work. I have asked Lindsey to give me an hourly rate breakdown as to how this is $900 and have not heard back.

I cannot advise enough, stay away from Always.

Approximate cost of services:
$2,100.00
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Linda in Toronto
Linda in Toronto
0 reviews Edmonton, AB
10/10

Personable, Professional & Exceeded Expectations

Luke is very personable and took the time to explain everything. He brought a team of 2 with him and was able to complete our furnace replacement and AC replacement in a single day instead of the 2 days quoted. Everything looks great, they cleaned up well, and I'm very pleased. Always is always our first call.

Approximate cost of services:
$13,000.00
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Simone Learned in Edmonton
Simone Learned in Edmonton
1 review Edmonton, AB
1/10

Kitchen Reno_Sink Plumbing

As part of our kitchen renovation, Always Plumbing disconnected our sink faucet and plumbing. Because the technician did not leave our old faucet, it needed to be replaced -- an unexpected expense. During the reconnection, another technician indicated the new faucet would not fit, only to find out myself, after much time wasting at a local hardware store, that the faucet did indeed fit. The technician left without leaving the sink drains. Much more time was wasted with multiple trips to different hardware stores to find the appropriate drain for each sink.

Approximate cost of services:
$1,200.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Always Plumbing & Heating Ltd

WE Want To Be YOUR Plumber! ! ! Always Plumbing & Heating Ltd. will ensure you are a happy and satisfied customer. We don’t want to just come in and fix your immediate plumbing and heating needs. . . we want to be your plumber for life. We want to ...
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