Always Plumbing & Heating Ltd

Heating & Air Conditioning
Edmonton AB T5S 2R9
Write a Review
Write a Review

HomeStars
Heating & Air Conditioning
Always Plumbing & Heating Ltd
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

76%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Always Plumbing & Heating Ltd

Average customer rating:
8.6 10 (139 reviews)

Sort by

Jon T
Jon T
1 review ENOCH, AB
10/10

Heater installed in the garage

I wanted a gas heater installed in my garage, but it has a really weird ceiling that made the installation very difficult. The guys figured it out and installed the heater perfectly. They were pleasant and easy to work with. My wife and I are very happy with the results.

Approximate cost of services:
$3,500.00
Was this review helpful?
TADA
TADA
1 review Edmonton, AB
10/10

Always Plumbing and cooling

My 2 story cottage was unbearable hot in summer. I tried using portable AC units but they would only cool one room and they were bulky and noisy. Always came and installed a new furnace and an AC unit and now my house is cool (or warm) upstairs and down. The price was reasonable and the work was more than satisfactory.

Approximate cost of services:
$10,000.00
Was this review helpful?
Private User
Private User
Private User reviews Edmonton, AB
5/10

2029 Tanner Wynd

Your workmanship was great. Your service sucks. Don't believe customer when he tells your plumber Andrew something that would stop the work. Some of your prices were to high. 4 of 10. Never would use you again.

Approximate cost of services:
$5,000.00
Was this review helpful?
Private User
Private User
Private User reviews Edmonton, AB
10/10

Plumbing work

Aidan came to do some plumbing work and he did an excellent job. Our sink was really bad but no match for Aidans skills. He was friendly and helpful when I asked him a few questions about the furnace too. We have hired this company many times and they Always do terrific work. Thanks Aidan.

Approximate cost of services:
$800.00
Was this review helpful?
Tangerine Turtle
Tangerine Turtle
1 review Edmonton, AB
0/10

Shoddy work, does not honor warranty

Called them to install 2 furnaces and Water heater into a hall. They came and installed, looked fine. Then with the first rain, water was pouring in, soaking the drywall. Called them back, they checked, and worker called the main office, said they would come out and tar the roof to fix the hole and pay for drywall repair. No one called. I had to call them daily, they sent out another worker,William, said I would get his report in email in 15 mins, did not happen. Then I had to call daily, asked to get manager or owner to call me. She called eventually, said she would talk to her workers and get back to me. Never has called back. They record phone calls, so I know she knows exactly what the problem is. They also screen calls with Caller ID, and if they don't want to talk to you they just let the machine answer. I can't believe how unprofessional they are, and so scared of conflict that the owner will not even talk to me!! Unbelievable. The only good thing I can say about them is the women they have answering the phone are very nice, and professional. However the owner is mal-treating them by leaving them in the middle and hiding behind them, instead of growing up and phoning me directly to deal honestly and openly with an unhappy customer.
Unfortunately, I had already paid them on the day of their work. I have launched a complaint with the BBB. Public reviews is the only way I can hope to get their attention now. Meanwhile I am left with a hole in the roof, mold growing, and a costly repair bill to fix their shoddy work.

Approximate cost of services:
$16,000.00
2 of 2 people found this review helpful.
Was this review helpful?
Private User
Private User
Private User reviews Edmonton, AB
10/10

Customer service - Daniella

the customer service was really good, the follow-up, update the patience the solutions. I recommend Always plumbing & heating.

Approximate cost of services:
$7,030.00
Was this review helpful?
Jon A
Jon A
1 review Edmonton, AB
10/10

great company

I loved this company so much they helped my cousin in Canada and I had to let them know about the amazing job they did.

Approximate cost of services:
$1,200.00
Was this review helpful?
Private User
Private User
Private User reviews Edmonton, AB
10/10

Service

Colby is one of the workers for always plumbing and heating.
He is friendly with excellent customer service. He showed and explained some of the appliances I had in my home that I had no idea how to use. He was very patient with my questions and calmly answered all. I will be referring friends to Always plumbing and heating.

Approximate cost of services:
$391.00
Was this review helpful?
Private User
Private User
Private User reviews Edmonton, AB
2/10

Damaged Air Conditioner Damaged Ceiling Damage Support Beam

Purchased Diamond club membership from Always that includes tune up on air conditioners and furnaces and discounts on pluming. Each job with a completely different plumber ended in damage to my home. Damaged stippled ceiling in bedroom when plumber screwed into a copper pipe releasing water into ceiling; burnt supporting beam in laundry room in basement; then damaged my AC unit by improperly trying to add refrigerant breaking the valve. Forgave the first two issues but think Im past the point of trusting competencies of plumbers from this business.

Approximate cost of services:
$1,400.00
1 of 1 people found this review helpful.
Was this review helpful?
Joyce Salonen in Edmonton
Joyce Salonen in Edmonton
4 reviews Edmonton, AB
10/10

Excellent service

No hot water from water heater, phoned and luckily received an appointment same day. Jason, service technician fixed the problem in a timely manner. He was personable and competent. Also advised me of warranty on the heater which I appreciate. Thank you for a good experience.

Approximate cost of services:
$175.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Always Plumbing & Heating Ltd

WE Want To Be YOUR Plumber! ! ! Always Plumbing & Heating Ltd. will ensure you are a happy and satisfied customer. We don’t want to just come in and fix your immediate plumbing and heating needs. . . we want to be your plumber for life. We want to ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Heating & Air Conditioning pros in Edmonton?