Kempenfelt Windows & Doors - Barrie

Thank you Linda, we're so proud to have such a great team and we're happy you're pleased with your experience.

Thank you Sarah! We do take great pride in our work and we're happy you were pleased with our service, workmanship and quality products!

Dear “Nabraska in Toronto”, thank you very much for your feedback. Your comments are appreciated and are taken with sincerity. We would like to respond to each of your comments as follows in hopes that you might reconsider recommending our company in the future.

As we do not have your contact information, we will not necessarily be able to address your instance specifics, but will try and provide some insights (we welcome the chance to address your concerns directly should you choose to provide us with your contact information).

We sincerely apologize you were expecting a thank you gift and that we did not come through with one, however as mentioned above we cannot address your specifics of what happened but do apologize you were missed.

Installation is dependent on time of year and is typically 6 to 10 weeks from time of our customers signing the agreement. Multiple steps take place, which I am sure you were apprised of. Upon signing of the agreement, an official measuring of your windows needs to take place, we ensure we are able to select a time convenient to our customers in order to complete this task. Then the windows typically take 3 to 6 weeks manufacturing time. At this point the windows are shipped to our location once or twice a week, dependent on the season. Once the windows arrive and we are able to schedule an install date, (again picking a time in conjunction with our customers which is convenient to them), and on the day of install, barring any issues with the weather, the install is completed in a timely manner appropriate to each individual situation.

In the instance of your garage window, all we can say is, mistakes happen in life, and as a company we do our very best, which includes a constant review of our processes. Based on your review information it appears your install happened sometime in the fall and this is the very busiest time of year for most any reputable window and door company. The typical period for a window to be manufactured and installed during the fall season is 6 - 8 weeks.

Regarding clean up, this is something we pride ourselves on. It is a consistent focus (again not being able to speak specifically to your situation), if the install happened in the fall, there is the possibility of snow being on the ground, or, in all cases sometimes no matter how hard we try we will not get all the minor debris that may get lost in the nooks and crannies of the grass, gardens, etc. If you see some of our other reviews web wide you will see a constant theme, cleanup is a source of pride and our customers in general respond favourably to our focus on cleanup. Having said that, no person or company is perfect and we do not profess to be either, no one, or company is, we just sincerely try to do our very best.

We invite you to contact us directly to address your concerns. Our attention to making it right is second to none in our opinion, and would welcome the chance to address any issues you have. The price you pay includes our industry leading warranty. So please feel free to contact us via email at info@kempenfeltwindows.com, or you can call us at either 705-737-1554, or 905-895-1554. We would love the opportunity to address your concerns directly.

Sincerely,
Robert Maslen
President

That's great to hear, thank you for your feedback Jim. It's so important that we're able to provide our customers with solutions that work best for their particular home. We're so happy you're pleased with the finished product!

Dear Michelle,
We truly appreciate your feedback and your patience while we worked towards discovering the source of your issues. As we now know due to your porch foundation shifting from this year’s colder than normal stretch, the pressure of this upward force caused the system to not work as designed. We can understand why this would not be obvious & thus we are sure this contributed to the excessive force being put on the center post when opening the door in order to move your furniture, causing it to crack. We understand that initially adjusting the latch to allow the system to continue to work for the period while waiting for the manufacturer to remake the necessary post structure would seem to the uninitiated to be a very simplistic fix. However some processes are just out of our control. We do however take responsibility for not keeping you informed regularly during the process and for this we sincerely apologize. Improved customer communication processes have been adopted to improve the customer experience. Now that everything has now been fixed to your satisfaction, please do not hesitate to contact us if you should have any other concerns. As you know repeat & referral business is what any business relies on, and we truly strive to be the best we can be.
Sincerely,
Robert Maslen
President

Thank you! We strive to provide our customers with outstanding customer service and products, we are very proud to have such a great team of professionals.

Thank you Shirley, we're so happy you had a great experience, we truly appreciate your feedback. We are very proud to have such a great team of professionals who care so much.

Thank you Janet! Our business was built on providing customers with the best possible products and outstanding service, we truly appreciate your feedback, this is exactly the experience we strive to achieve with each of our customers.