Fortress Windows & Doors

Siding
Toronto ON M1S 5B2
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Fortress Windows & Doors
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98%

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Reviews by rating (past 12 months)
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Best of 2020 winner 6 timesBest of 2020winner 6 times

Reviews for Fortress Windows & Doors

Average customer rating:
9.9 10 (227 reviews)

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Liam in Barrie
Liam in Barrie
1 review Barrie, ON
10/10

Window replacements

Great job ! They replaced two old windows. There was some delay in installation as they had problems in materials (glass) procurement. I’m happy though with the two new windows.

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Company Response

Hello Liam, thank you for your review. This year has been challenging for everyone for many different reasons. Getting products in a timely fashion has been especially problematic because of Covid restrictions and logistics issues. We would like to express our gratitude to every one of our clients who see and understand the extreme circumstances we face and are patient and gracious through the whole process. Trust me, we want to get your project done as soon as we possibly can, we're on your team and great customer service is something we aspire to every day! All the best, Steve and the Fortress team.

Charmaine Lam
Charmaine Lam
0 reviews Markham, ON
9/10

New window in family room

We found the service is good and reliable. Technicians are professional that the window was installed quickly and efficiently on the same day. In spite of pandemics time, we were contacted as soon as the window material arrived from the supplier. Richard is conscientious.

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Company Response

Hello Charmaine, it was a pleasure doing business with you and thank you for your review. We appreciate your business and if you need other projects done in the future, please give us a call. Steve

Michael in Toronto
Michael in Toronto
2 reviews Toronto, ON
2/10

Siding and Front Door

We got new siding and a new front door installed in May 2018. Steve and his team were top notch from start to finish.

About a month ago, a piece of siding ripped off the house due to high winds. When I contacted Fortress, I was immediately told that I would have to go through home insurance as the damage was a result from “an act of god”.

After contacting our insurance I was told that we had a $1,000 deductible. Since it was only one panel, I informed Fortress that we will not be going through our house insurance as the damage does not exceed $1,000.

Promises were made by Steve to come and inspect the job the same day and provide a quote to repair the siding. That never materialized after numerous follow-ups.

He finally came out to inspect the job, weeks later, and said he will have his installers confirm when they will do the job, but then it went silent again.

Ended up getting another company to do the job and in less 2 days, the job was done.

When we were getting the job done in 2018, he was very responsive and professional throughout the entire process, we were very happy. We understand this is not a big job and it may not be worth much for his time but , I am very disappointed in the lack of service and level of professionalism I’ve experienced during this process.

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Company Response

Hello Michael, thank you for your feedback and I do apologize for the long wait to repair your siding. The Covid 19 issues have proven to be very problematic with regard to getting product and labour in a timely fashion. The issues are real and beyond our control. I understand your disappointment and this incident certainly does not reflect our normal excellent service record. All the best, stay safe. Steve

Dave
Dave
2 reviews Vaughan, ON
10/10

Front Door

We decided to replace our front door. Naturally we researched the companies out there and came across Fortress Windows & Doors. We read their amazing reviews and decided to meet with them. I must say that Fortress is a professional company from start to finish.
Richard came out to meet with us and provided fantastic customer service, ensured all are questions were answered and truly went above and beyond.
The installation was superb. They took all the necessary Covid precautions and, ultimately, exceeded our expectations.
We would highly recommend them.

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Company Response

Hello Dave, your words are encouraging and appreciated. Your front door system presented many challenges, as you know, from walls that were substantially out of plumb to the size of the system itself! Our installation crews are among the best in the industry and our many years of experience are what gives us the ability and "know how" to overcome anything that comes our way. We were also able to supply your request for laminated glass in your front door decorative glass choice. Your new front door system gives your home awesome curb appeal and I'm sure you are now the envy of the neighbourhood!
All the best, Steve and the Fortress team!

John and Nellie in Etobicoke
John and Nellie in Etobicoke
0 reviews Toronto, ON
10/10

front door and surrounding windows

Great company! Richard was extremely helpful, patient and professional in helping us select our front door and surrounding windows that we wanted replaced. The installation crew were thorough and efficient. Based on our experience we would highly recommend this company.

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Company Response

Hello John and Nellie, it was a pleasure working with you to create an awesome new look to your front entrance way. We know that each time you come home, you will be thrilled with the choices you made for your front door system and how it has enhanced the look of home.
All the best, Steve and the Fortress Team!

garywahkan.lam in Oshawa
garywahkan.lam in Oshawa
0 reviews Toronto, ON
10/10

Windows Replacement (7 Total )

I was in the market for replacement windows and I went online to do some research for possible candidates. I selected 3 different companies and I was impressed with the video by Steve from Fortress Windows & Doors. I received 3 different offers and I decided to give Fortress Windows & Doors a try to replace 7 windows. I was not disappointed. Richard did a very good job explaining the windows replacement process and what the home owners can do to prepare for the installation. He took the time to clearly answer all the questions we had. The wait time for the windows to be made and installed was quite good considering we are in the middle of the COVID-19 pandemic. The installers ( Ashot and Tony ) were professional and efficient. After the installation, Richard came by to do a follow up and answered questions we had about the new windows. I do not hesitate in recommending Fortress Windows & Doors to anyone looking for new windows and the windows are 100% Canadian made.

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Company Response

Thank you for your review Garywahkan! We take great delight in seeing the the gratitude of our clients. We do our best to make the daunting process of changing windows and Doors, as seamless and easy as possible. Richard is a great asset to the Fortress team and he is very much appreciated and liked by his customers!
We thank you for choosing Fortress Windows and Doors and wish you all the best! Steve

Nanook
Nanook
4 reviews Pickering, ON
10/10

Front Door Replacement

Steve and team replaced my original front door and transom. The transom had to be customized because of its size. They came through with an absolutely gorgeous system that has changed the look of my house. Work was neat and clean and left no trace. They were easy to work with from conception to installation and very professional in all my dealings. Thanks!!

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Michael in Oshawa
Michael in Oshawa
2 reviews Oshawa, ON
10/10

Front Door Replacement

Our front door was in need of an upgrade from the original builder grade that used when the house was first built 18 years ago. Steve came out right away and the quoting process was straight forward. The new door was installed on time and quickly. The installation crew did a great job and were very on point when it came to the little details both inside and out. I would definitely recommend Fortress.

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Great job.
Great job.
0 reviews Toronto, ON
10/10

Great job!

The team did a great job with Steve's supervision . Very professional installation of windows on 2 bedrooms and bath. Will recommend this company to my family and friends.
Delivery was timely. Customer satisfaction and pricing was very competitive

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Company Response

Hi and thank you for your feedback! We appreciate your business, as we do with all our clients. Without you, we don't exist and this is "top of mind" on every job we do.
all the best, Steve

Mike in Whitby, Ontario
Mike in Whitby, Ontario
2 reviews Whitby, ON
7/10

Window Replacement

We worked with Steve on this project and I’ll start by saying he is not a great communicator and as newer home owners going through the process of replacing all our windows for the first time, there’s a lot of information we didn’t know to ask upfront that he could have provided us with in order to make this a better experience for us. For example, he didn’t inform us we would be expected to provide payment immediately upon completion of the job. Not that I have an issue with that, but I was expecting an invoice so I didn’t have cash on hand ready to pay him. He also neglected to mention we were expected to remove all curtains and blinds in advance. Again, I don’t have any issues doing that. I just didn’t know I was supposed to and didn’t think about it ahead of time.
As for the quality of work, the windows look like they’re installed very well however there was some sloppiness with the removal of old windows and everything felt very rushed at the end as if they were set on getting the job done in 2 days instead of coming back for a 3rd. Some examples of this include caulking on the walls extending well past where the window sits, paint torn from the walls beyond where the new trim covers the blemish, and a sliding screen door that is very difficult to slide open and closed.
Lastly they left our house in a mess and I was surprised that they didn’t use drop sheets to cover at least the furniture within close proximity to the windows they worked on. There was drywall dust, hunks of drywall, and caulking all over our furniture and floors. We also found pieces of wood with nails in them, screws, and cigarette butts left on our yard which I didn’t appreciate as a father with 2 very young children.
That all said, the trim and windows minus our nitpicking do look fantastic and the installation looks very secure. We bought into going with Fortress because of the warranties they offer and I suspect I won’t have to ever need those.

Update: Steve reached out and returned to fix the stiff door and discussed with us some cleaning protocols his plans to put in place moving forward. I appreciate his follow up and commitment to customer service and I'm while he can't undo some of the challenges we had, I can at least say I'm very satisfied with the way he provided follow up support which demonstrates he's not a fly by night company that will leave you hanging you once the job is done.

1 of 1 people found this review helpful.
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Company Response

Hello Mike and Jen, first let me apologize if there was anything that wasn't explained to you properly, as you outlined in your review above. Second, I would love to come to your home, review any deficiencies and make them right. I have sent a voice-mail and look forward to meeting with you both so we can rectify anything that is below our standard of excellence. we appreciate your business and want you to be satisfied that you chose our company to do your project. I only have one question for you, what do we need to do to make you happy? All the best, Steve

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fortress Windows & Doors

Fortress Windows and Doors sell and install CSA Certified WindowsEnergyStar, High Efficiency Windows
We offer our clients Quality, Integrity and Value. We believe that service after the job is completed is just as important as getting paid on the original installation.
I have had the same cell phone number since 1985 so anybody who has conducted business with us knows our number and we ALWAYS respond to our clients.

We run TO the problem, not away FROM the problem! (if there is one)

We make sure EVERY client is satisfied and that our written contract is fulfilled to the "T". We will never "upcharge" our clients and our word is our bond! (remember those days?)
When we're done your project, we want to see the smile of our clients knowing that they chose the right company to do their renovation!
34 years installing windows and doors. Home inspector and have many real estate agents as clients who also refer business to Fortress Windows & Doors.

Our Warranty is the absolute BEST in the industry!

CATEGORIES
Siding, Windows & Doors Installation & Service, and Gutters & Eavestroughs
PRODUCTS
Windows, Doors,Sliding Patio Doors, Siding, Garage doors, Eavestrough, fascia, soffit. California Shutters Storm Doors Egress windows for escape from basements in case of emergency
SERVICES
Brick to brick, stud to stud and retrofit window installations - beautiful workmanship. Doors. Concrete and brick cutouts to enlarge or make new openings as well as digging and installing window wells. On site continuous, high strength eavestroughing. Foam insulation and siding for beauty and energy efficiency.
BRANDS
CSA Certified WIndows, EnergyStar High Efficiency
STYLES
All styles of vinyl windows, Sliding Patio Doors and extensive selection of Steel Insulated and Fibreglass doors.
SPECIALITIES
Our specialty is making our clients glad they choose Fortress Windows & Doors to do their project - no matter how big or small.
WEBSITE
http://www.fortresswindowsinc.com
YEAR ESTABLISHED
34
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash
LICENSES
Business License
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
True Lifetime Warranty on windows and workmanship for as long as you own and live at your address.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.