Fortress Windows & Doors

Siding
Toronto ON M1S 5B2
Write a Review
Write a Review
Website
HomeStars
Siding
Fortress Windows & Doors
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

97%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2019 winner 5 timesBest of 2019winner 5 times

Reviews for Fortress Windows & Doors

Average customer rating:
9.9 10 (172 reviews)

Sort by

Scott
Scott
6 reviews Burlington, ON
10/10

Patio Door

Steve and his crews are amazing. Honest, fair prices and hard working with a focus on the details. 2nd time using Fortress, last time was to replace windows and this time to replace a sliding patio door with double doors. Just listening to the crews working you can tell they want each installation to be perfect. We highly recommend Fortress and will be using them again for future projects.

Was this review helpful?
Company Response

Hello Scott, thank you for your feedback. We appreciate your continued confidence in Fortress Windows and Doors by chosing us to do this most recent project for you. Our team of expert installers truly do care about you and your installation, it is the very foundation our business is built on. We look forward to working together with you on your next renovation! Steve

Private User
Private User
Private User reviews Toronto, ON
10/10

Replaced Windows and Door

Top notch outfit. The sales representative was friendly, honest and knowledgeable. The installation crew was excellent. The products themselves are high quality. Very happy with the service . Exceeded our expectations.

Was this review helpful?
Company Response

Hello and thank you for your review. Exceeding our clients' expectations certainly is a "wow" factor and we are beyond thrilled with your response. We put our best effort forward on every job we do and appreciate your kind words! Steve

Danny in Scarborough
Danny in Scarborough
0 reviews Toronto, ON
10/10

Patio Doors and Window

Fortress windows and doors did a great job on my basement window, and patio doors. They were efficient and the work was done in a timely fashion. The whole process from selection to installation was quick and easy. The prices were very competitive and fair.
Also would like to say that they notice that the manufacture forgot to pack an item in the order. Fortress promised that they would pick up the missing part and come by the next day, I was very impressed that they kept their word and came by the and install the missing part. We highly recommend Fortress for your future projects and we will be using them again for any future projects..

Was this review helpful?
Company Response

Hello Danny, we appreciate your candid review. We were short shipped a part for your door and went to the factory, retrieved the part and installed it the following day. we treat our clients the same way we would want to be treated and that means timely response to issues that may arise from time to time. thank you for your business! Steve

Willi in Old Toronto
Willi in Old Toronto
1 review Toronto, ON
10/10

Small problem SOLVED immediately! Great company and great windows!

After living in our house for 26 years, it was time to replace the 4 back windows. We met with 3 different window companies and decided to go with Fortress. Firstly because the representative that came to our house really knew his stuff. He took the time to discuss everything with both my husband and myself. A couple of weeks later they came and installed our 4 beautiful new swing open windows, just in time for the summer weather. The windows are easy to open and clean and let a lovely breeze through our house. After the installation my husband was not quite happy with the look of the capping. The installers were back the next day and fixed the capping to everyone's satisfaction. Fortress was easy to deal with and they did not ask for full payment until everything was perfect! We are enjoying the summer weather with all of our new windows open each day. We made the right choice, and I highly recommend Fortress Windows & Doors to anyone needing to update their windows.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello Willi, we appreciate your review and thank you for your business. I once heard a very successful man say " it's not what happens, it's how you handle it". when dealing with the "human" element, challenges will come up from time to time. The key is how it is handled! Our goal is customer satisfaction and we will always go the extra mile to make sure any issues are resolved and our clients are satisfied! All the best to you and your family. Steve

Salman Naqvi from Innisfil
Salman Naqvi from Innisfil
2 reviews Toronto, ON
10/10

7 new windows - 5 of them enlarged

Fortress did a great job installing 7 new windows for us, of which we choose to enlarge 5. I had 5 windows installed by them early 2017 and then 2 more late 2018. We were happy with the quality of the windows and the quality of installation, so we ended up being repeat customers for our second set of windows.

We had some minor cosmetic issues with brick work with one of the windows, but, Steve from Fortress made sure to get those issues corrected. Minor adjustments are common whenever working with contractors. It was great that Fortress addressed our concerns and made sure we were 100% satisfied.

One of the biggest reasons I went with Fortress over their competitors was their lifetime warranty, which is very re-assuring when you live in Toronto with sometimes +40 C in the summer and -35 C in the winter!

Was this review helpful?
Company Response

Hello Salman, thank you so much for your review. We are pleased that you are completely satisfied with the work we did for you and want to sincerely thank you for your continued confidence in Fortress Windows and Doors. We put our reputation on the line every time we do a project so our clients can be assured that they will get a top quality job done, every time. All the best to you and your family. Steve

Richard in Toronto
Richard in Toronto
1 review Toronto, ON
10/10

Friendly & prompt with an excellent result

We needed three windows replaced because their seals had broken down, causing both loss of insulation, and ugly stains between the panes that we couldn't clean. We spoke with four different contractors about this.

One, whom we have used for other work, quoted us a price that was more than 50% higher than we eventually paid, said the windows would have to come from Germany, and that it could take months.

A second said we'd have to tear out the entire window structure, that merely replacing the sealed window units would not work. They wanted substantially more than we were willing to pay to do so.

A third didn't bother to reply after their initial inquiry, but then did so very late in the process with a quote we felt was unrealistically low, probably in a low-ball bid.

Fortress replied promptly, gave us the information we wanted online, came promptly to inspect the windows and give us a written, reasonable quote, sourced the windows locally, and had the job specked & finished within 3 weeks. Steve & Richard were pleasant, even funny, but worked quickly with a minimum of fuss, both during their initial – painstaking – inspection, and during their quick and clean installation. They also replaced a broken window lock for only the cost of the part required – no labour charge.

We are delighted with the results, and would not hesitate to make use of them again when we need windows!

Was this review helpful?
Company Response

Hi Richard, we will always give our clients a fair price because we believe in treating people the same way we would want to be treated. We are glad we were able to solve your window issues promptly and at a price you felt comfortable with! All the best and thank you for your business! SteveI

Private User
Private User
Private User reviews Toronto, ON
10/10

Front entry doors

I had my front entry doors replaced. The person I worked with was professional, punctual, and a really nice guy. He was honest and direct, and didn't give me any of those cheesy sales lines that every spews out just to make a sale. He and the other guy who installed the doors were also fast and professional. I am very happy with the results and would recommend them to anyone.

Was this review helpful?
Company Response

Hi and thank you for your review. I had to laugh when you spoke about cheesy sales lines that are so common in the "sales world". I know exactly what you're talking about! We, at Fortress Windows and Doors, are so far beyond that nonsense. The "old school jibber jabber" is almost an insult to people today. We take a much more personal approach in our sales discussions, simply treat people the way we would like to be treated - with dignity, respect and honesty. No hype, no pressure just a comfortable, knowledgeable conversation so you feel good about doing business with us. We want to earn your trust, then we can do business together. Thank you for your trust and your business! Steve

Luis in Toronto
Luis in Toronto
1 review Toronto, ON
10/10

Eavestroughs/Gables

Met with Steve and he was straight forward on the materials and services he was going to provide with on time completion of work. Excellent company to deal with and will definitely call them again for future projects.

Was this review helpful?
Company Response

Hi Luis. Thank you for taking a minute to express your opinion of the experience you had with Fortress. We believe that every one of our clients deserve the best personalised service that we can provide to make the process seamless and enjoyable! Your new eavestrough and fascia give your home such a great, fresh, clean look! We appreciate your business and look forward to working with you on other projects. Steve

Mirella in Toronto
Mirella in Toronto
1 review Toronto, ON
10/10

Master bedroom windows

We had a picture window that had a discoloring haze and moisture building up between the panes of glass.
Steve explained that we had seal failure which was causing the problem.
Steve offered to replace the glass to save us some money but we decided we would like to have additional ventalation and bought two opening windows (Steve calls them casement windows).
We are pleased with the product and istallation.
Quailty company.
Thanks Fortress (Steve and team)
Mirella A.

Was this review helpful?
Company Response

Hi Mirella and thank you for your review. Finding a business that you can trust is a tremendous advantage, especially in the building trades. Many clients will ask us for recommendations of companies to do other work they need to have done at their home and we will only refer others that we feel hold the same values as we do by bringing Quality, Integrity and Value to the process. My point is simply this, we will always do our best by giving you options to keep the price of your project as low as possible while still providing a high quality solution, just as we did with you Mirella. Thank you for your business! Steve

Richard from Toronto
Richard from Toronto
2 reviews Toronto, ON
10/10

Side door installation

This is my second job completed by Fortress. Steve makes my family and I feel at ease when speaking with him. He is thorough and fair when it comes to pricing. Their installers are clean and courteous to the point that they offered us coffee!
I would highly recommend Fortress to family and friends.

Richard

Was this review helpful?
Company Response

Hi Richard, we thank you for your trust and confidence in Fortress Windows and Doors by choosing our company to do another project at your home. I believe trust is paramount in business and we earn people's trust every day by giving them three things - Quality Integrity Value. Thank you so much for your continued business! Steve

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fortress Windows & Doors

Fortress Windows and Doors sell and install CSA Certified WindowsEnergyStar, High Efficiency Windows
We offer our clients Quality, Integrity and Value. We believe that service after the job is completed is just as important as getting paid on the original installation.
I have had the same cell phone number since 1985 so anybody who has conducted business with us knows our number and we ALWAYS respond to our clients.

We run TO the problem, not away FROM the problem! (if there is one)

We make sure EVERY client is satisfied and that our written contract is fulfilled to the "T". We will never "upcharge" our clients and our word is our bond! (remember those days?)
When we're done your project, we want to see the smile of our clients knowing that they chose the right company to do their renovation!
34 years installing windows and doors. Home inspector and have many real estate agents as clients who also refer business to Fortress Windows & Doors.

Our Warranty is the absolute BEST in the industry!

CATEGORIES
Siding, Windows & Doors Installation & Service, and Gutters & Eavestroughs
PRODUCTS
Windows, Doors,Sliding Patio Doors, Siding, Garage doors, Eavestrough, fascia, soffit. California Shutters Storm Doors Egress windows for escape from basements in case of emergency
SERVICES
Brick to brick, stud to stud and retrofit window installations - beautiful workmanship. Doors. Concrete and brick cutouts to enlarge or make new openings as well as digging and installing window wells. On site continuous, high strength eavestroughing. Foam insulation and siding for beauty and energy efficiency.
BRANDS
CSA Certified WIndows, EnergyStar High Efficiency
STYLES
All styles of vinyl windows, Sliding Patio Doors and extensive selection of Steel Insulated and Fibreglass doors.
SPECIALITIES
Our specialty is making our clients glad they choose Fortress Windows & Doors to do their project - no matter how big or small.
WEBSITE
http://www.fortresswindowsinc.com
YEAR ESTABLISHED
34
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash
LICENSES
Business License
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
True Lifetime Warranty on windows and workmanship for as long as you own and live at your address.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.