Fantastic experience from start to finish, Steve was great to deal with and quick to respond from initial call to end of project. Was able to come and provide quote on same day of completing measurements. Very pleased with service levels. Windows were all installed in a two day period and completely changed the look of our home and will have a much needed cost savings on heating and cooling. Would recommend this company to anyone doing window or door work on their home, joy to work and deal with. Thanks !!

I waited a year before doing this review as I wanted to see how the windows performed during all the seasons. My wife and I were hesitant to engage a contractor as we have done all our own renovation jobs in the past, however this job was too big for the two us to take on ourselves. After a couple months of online research and visits to different showrooms we finally selected 3 - 4 companies to come by to give estimates.

We found Steve to be very upfront, knowledgeable and professional. We also felt at ease with him and that the sales talk was not just a "sales pitch", and even though other companies said there was no pressure to go with them we did feel pressure, but with Steve we didn't get that feeling. One of the driving factors for me personally was Steve's commitment to follow up on communications within expected timelines; this demonstrated his personal professionalism and to me this would reflect how I expected his company would operate. The quote we received was not the lowest, but it was in a range we were comfortable with when compared to other quotes received, Steve knocked off a hundred or so as a bit of an incentive but our decision had already been made based on the advice received during the estimate and the rapport we felt with him.

Installation was started within the agreed to schedule and was conducted by a father and son team whose names I forget, but they were an easy going, friendly and extremely hard working couple of guys. We were having about 25 windows and 2 patio doors replaced so it was a relatively large job. The team encountered some challenge during demo due to how the original windows were installed which necessitated an extra day in the schedule to finish up. Overall, I found them both to take pride in their work and be attentive to detail which resulted in a quality installation. For the most part, they did a good job of cleaning up after themselves and cleaning the windows once completed, but there were a few sweat smudges left on a couple windows, but I had no real issues with it due to how late in the evening it was when the work was completed and how exhausted they were. There was only one small hiccup in the installation and that was a small basement window that had been sized incorrectly. Steve re-measured and the replacement window was ordered and installed ahead of the expected delivery timeline.

Window performance over the year has been as expected. Window mechanics function well, we have had no issues with condensation build up during the winter months as we had with our windows and the noise insulation is better than expected. At night we can hardly hear the trains that pass by about a half kilometer from us.

I would not hesitate to use Fortress again in the future and have recommended them to a colleague at work.

We had some damage done to our house from the wind storm of May 2018 and needed repairs done. We called many places and unfortunately could not get anyone for what was a small job. We contacted Steve Mercer who helped us out and couldn't have been more pleased. We also decided to add 2 basement windows and a sliding door to the job to make it worth while as they were in need of replacing as well. We couldnt be more pleased and we are extremely grateful that he helped us out!

I got 3 quotes from 3 different companies I found from Home Stars and I decided to go with Fortress windows not only because their quote was very competitive but Steve was very punctual, professional, knowledgeable and friendly. Throughout the renovation nightmare, I would say he was the only one who was ahead of schedule while other contractors are stalling the renovation. The installers were also very fast and they worked through the heat waves and finished the 12 windows and 1 patio door within 2 days. I would definitely recommend Fortress windows and I already have.
Thank you Steve.

After obtaining 4 quotes , we opted to give our business to Fortress Windows and Doors. Even though we had quotes closer to the price what Fortress quoted , it was easier to say yes to Steve Mercer as he impressed us with his knowledge and sincerity .
We were replacing window for the whole house in all 18 windows and so glad we picked Fortress as they did a amazing job. Steve delivered as he promised with great service , great product, and they did super job in cleaning.
Mainly you were reachable when we needed to contact you and you responded promptly .
Steve you went above and beyond than what was in the contract to help us , for that alone I give you a Star :)
We will recommend you to our friends and family anytime.
We wish you great success .

I've been in business 45 years, so I know quality service and work when I see it. Put simply, these are good people selling a great product at a decent price, and following through on everything they say they will do. The new doors look great and helped my home sell in record time for over asking. What more could you ask?

Fortress accommodated our request to have the installers work over the weekend. The installers, Yuri and his team, were very professional, respectful and did a great job. The installation and clean up was better than we expected. We are happy we got this huge job done by these guys.

Thanks again

This is our second experience with Fortress Windows & Doors. Water was starting to come into our house through our upstairs Bay Window. Both the Steves came out to assess the situation and we ended up installing new eaves and downspouts. Stephen Mercer's response to resolving our problem was extremely quick and within a week of contacting them the new eaves and spouts were installed. Stephen understood the urgency of the situation. Needless to say my wife and I are very pleased with the workmanship and service provided and the price was competitive with another company. We would, will and have recommended Fortress Windows & Doors to others.

Shout out to Steve McCue of Fortress Windows & Doors for his superior customer service.
after the work was done for egress window Steve Mccue came to check , follow up with us and to make sure that everything was up to our satisfation.
Excellent customer service follow up and keep up the good work.