We had all our windows and sliding glass door replaced. The quality of workmanship and the look of the windows are STELLAR, couldn't have asked for better. The guys were all courteous, genuine, and dedicated to doing a good job - and our house is old which presented them with a bigger challenge than they expected.
The reason they don't get a 10/10 is the cleanup. After reading other reviews I was expecting a clean house afterwards. Some areas were clean, some were filthy. Spent 4 hours today sweeping and mopping to get rid of the dirt and dust, which was an unpleasant surprise.
- Company Response
Hi Chris, thank you for your business and your feedback. We take what you say very seriously and do apologize about any dust or dirt we missed. Working in older homes can create more "mess" than newer homes and if there is a wind, the mess can travel to places we wouldn't normally expect it to be. I am instructing our accounting department to issue a cheque to you for your troubles. Thank you again for your business and your trust in Fortress Windows and Doors! Steve