Raffi is the most professional and honest tradesman I have ever worked with and I have owned my own residence and held rental properties for 30 years. He always does what is best for the customer, fixes what can be fixed and replaces what is replaceable. He is always polite and professional and without exception takes the time to explain the issues at hand. I believe the forst review is INCORRECT as he does not service hot water tanks and he is a one man operation ie you deal with Raffi, not anyone names Howard or whoever. If every person were like Raffi of Accurate Aplliance service this world would be a better place.