Between the supplier and the person I was working with on a custom order I was originally having an awful experience with delayed timelines and not being responded to. That's when Seranda stepped in and everything went spectacularly from there. She worked with the supplier to sort out remaining questions, suggested a discount that was fair, and was extremely diligent at communicating updates and anticipating our needs. We were extremely happy with the resolution and are very thankful with Seranda. She represented your company extremely well.