(Would give 3.5 stars if that were an option, -0.5 stars for each of my 3 areas for improvement listed below).
Hard working movers, attentive to instructions for taking things out of the old house and placement into the new. Were careful with the hardwood floor when placing items down not to scratch it.
The quote was accurate both in terms of time and cost, no tricks, no surprises, no hidden costs. They were on time, worked hard, worked long, were organized, ready to go, were strong & capable in moving my things.
However, some room for improvement exists with:
- Not disclosing breaking of a few things, losing a few things, banging a few walls and ceilings when moving. Nothing major was broken to my knowledge, mostly just plastic connection joints for steel shelving units (some were likely broken as they dismantled them, others were simply lost or left behind - I discovered these myself after the move as they were just left on the floor, some broken, and some are just missing, which means I don't have all the pieces required to reassemble my storage racks). A few walls were nicked and the ceiling and door frame of the basement staircase had several nicks and holes. These types of things happen during a move, but no one raised this to my attention, I just found this out myself after the move by seeing the damage and missing pieces.
- No COVID measures were taken. Everyone on my side wore face masks all day long, but none of the movers did. I have had a number of contractors working on various projects at my house and they all wear masks, so it was a bit surprising and concerning for 4 people to be unmasked all day during a move.
- The mess left behind on the hardwood floors was extreme. They laid some protective floor runners down, but not nearly enough to be effective. They covered less than 25% of the floor space used to move throughout the old and new houses. Also the runners weren't wide enough, and the movers didn't make much effort to stay on them while moving throughout the house, so there was mud tracked all throughout the house, all rooms, even on each side of the runners.
- Company Response
We are very sorry to hear this news. We do appreciate all the kind words. We do not have record of anyone with this name on our files. Nor has anyone called the office with any of this type of information. We have had a few Brampton moves that we will be following up with in the morning. Please call the office tomorrow at 1-888-947-9638. We take this information seriously and would like to rectify this situation.