Bronte Movers & Cartage Ltd

Moving & Storage
Oakville ON L6L 5V3
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Moving & Storage
Bronte Movers & Cartage Ltd
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Reviews for Bronte Movers & Cartage Ltd

Average customer rating:
8.7 10 (41 reviews)

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Lori in Toronto
Lori in Toronto
0 reviews Brant, ON
10/10

Oakville to Paris

2nd time we've used Bronte Movers. Just want to thank the men for their exceptional customer service, assistance, friendly manner and going above and beyond for us. This review is a little late, which I apologize for, but it just means we have not forgot what GREAT service you provided for us. And what exceptional humans you are. This stands out because you don't find a company like this very often. We remember and would not hesitate to highly recommend Bronte Movers. Solid 10 stars. Thank you again, the Loreti's

Approximate cost of services:
$2,000.00
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Company Response

Thank you Lori for the great review! We are happy your move was a great experience. Thank you for using Bronte Movers and we always appreciate referrals from happy customers.

Private User
Private User
Private User reviews Oakville, ON
10/10

90 minutes drive move over lunch

We saw some negative reviews but very positive ones too, price was good, estimate given our home we left in Oakville was not all that loaded included a single truck. The move was to a small town about 90 minutes drive north.

Crew: Kevin the stout driver, Sanjay for leave only, Robert (hat wearing), Greg working mostly on placement in and out of truck.

We saw that negative reviews pertained to broken goods some fragile and relatively precious and people not buying insurance. We believe that this is a partnership between movers and us and we need to own our precautions and risks and we need to make it easy on movers, which keeps them in better mood and also saves us money as the job is billable by the hour.

We packed tight, moved some big but not too heavy items and many small items very close to the truck (closer rooms and garage). We moved in our 2 SUVs in days ahead risky and easy items (paintings, TV sets, computer monitors, fine china and glasses, numerous plants, fishing rods, various pole-like objects) so they could focus on the difficult and heavy over shorter distances. The 1700 sq foot bungalow filled the truck packed in 3 hours (we also have a finished basement) and the men emptied their truck into our home in a bit less than 3 hours.

We emptied all armoires and commodes, boxes were neatly sealed, heavy with not much empty space inside. On very few occasions we did bring easy stuff to the truck too, which saves everybody's time.

The crew was meticulous and in good mood and very courteous (the packing in truck was very efficient, Robert could carry stuff using sherpa technique with 3 heavy boxes in the back, protective carpets were placed carefully, our hangers fit into moving closets, they wrapped up things for safety such as drawers or armoire doors, glass into special containers, I did not see them bang walls). They had to wait for us at the new address simply because we had to tidy the empty house on that day and needed some time before driving to new address. That was on us and is fine.

The drop off at the new home was probably more difficult for the movers and they needed some short break there as well to catch up. They had longer to travel with heavy furniture into a larger house with many rooms upstairs. Nonetheless, it took less time. We did not care about optimal placement of items into house so long as the big heavy items landed in the right room.

The movers praised my wife for her astute and careful logistics planning, they seemed a bit surprised at how well she had prepared!

These people do a good job and if you prepare very well and make their jobs easier, you will save money and reduce risk. They broke nothing and lost nothing.

Approximate cost of services:
$3,000.00
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Company Response

Thank you for the great review! It is always great to hear such a great review. Bronte Movers always does our best to make each move as smooth and enjoyable as we possibly can. Enjoy your new place :)

Krista Smith
Krista Smith
1 review Oakville, ON
1/10

Broke My Dad’s Television

Bronte Movers moved my 78 year old father into a smaller apartment in Burlington. They broke his brand new television and tried to blame my husband since we unwrapped it. It was clearly dropped or jostled in the truck. We just took the tape off and the blanket it was wrapped in…we didn’t drop the tv or cause any damage! The cogeco service technician said the TV was dropped and showed my dad where the damage happened. It’s really disappointing since this doubled the price of his move and he’s on a tight budget. Would definitely not recommend this service.

Approximate cost of services:
$1,100.00
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Company Response

Good morning Krista, We are so sorry this happened and apologize as we don't like anyone's personal items harmed. Fragile's and electronics are not covered under our insurance; this is why we have the customer sign off that we are no liable. Your father did sign off on that waiver. Our crew did the same as they do with all other moves. And they all have over 10+ years experience. They pre-wrapped the TV, secured it on the truck, and they helped set it up on the stand. If you had of hired us to pack your contents it is covered under our insurance, otherwise it goes at owners risk. We do not know when this could have happened. We did enquire with the crew and they said the move went very well and there were no damages to anything. Again we are truly sorry.

krinid in Brampton
krinid in Brampton
4 reviews Brampton, ON
6/10

Good movers, bit of room for improvement

(Would give 3.5 stars if that were an option, -0.5 stars for each of my 3 areas for improvement listed below).

Hard working movers, attentive to instructions for taking things out of the old house and placement into the new. Were careful with the hardwood floor when placing items down not to scratch it.

The quote was accurate both in terms of time and cost, no tricks, no surprises, no hidden costs. They were on time, worked hard, worked long, were organized, ready to go, were strong & capable in moving my things.

However, some room for improvement exists with:

- Not disclosing breaking of a few things, losing a few things, banging a few walls and ceilings when moving. Nothing major was broken to my knowledge, mostly just plastic connection joints for steel shelving units (some were likely broken as they dismantled them, others were simply lost or left behind - I discovered these myself after the move as they were just left on the floor, some broken, and some are just missing, which means I don't have all the pieces required to reassemble my storage racks). A few walls were nicked and the ceiling and door frame of the basement staircase had several nicks and holes. These types of things happen during a move, but no one raised this to my attention, I just found this out myself after the move by seeing the damage and missing pieces.

- No COVID measures were taken. Everyone on my side wore face masks all day long, but none of the movers did. I have had a number of contractors working on various projects at my house and they all wear masks, so it was a bit surprising and concerning for 4 people to be unmasked all day during a move.

- The mess left behind on the hardwood floors was extreme. They laid some protective floor runners down, but not nearly enough to be effective. They covered less than 25% of the floor space used to move throughout the old and new houses. Also the runners weren't wide enough, and the movers didn't make much effort to stay on them while moving throughout the house, so there was mud tracked all throughout the house, all rooms, even on each side of the runners.

Approximate cost of services:
$3,300.00
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Company Response

We are very sorry to hear this news. We do appreciate all the kind words. We do not have record of anyone with this name on our files. Nor has anyone called the office with any of this type of information. We have had a few Brampton moves that we will be following up with in the morning. Please call the office tomorrow at 1-888-947-9638. We take this information seriously and would like to rectify this situation.

Eddie in Toronto
Eddie in Toronto
1 review Oakville, ON
10/10

Our move from condo in Toronto

Hi I would like to thank Chris Bailey for helping us for our move from Toronto to New Brunswick, he was very helpful and made our move so smoothly, he sent 3 young movers to our condo they were actually the best movers we have ever had, such gentlemen 2 were brothers and one we call shades....the did an awesome job....thank you again for everything.....

Approximate cost of services:
$4,500.00
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Oakville R.
Oakville R.
7 reviews Oakville, ON
10/10

Flawless move

The team did an excellent job. They took time to wrap all pictures and mirrors with the utmost care. The work very hard and the guys seem very happy. I will hire them again for sure.

Approximate cost of services:
$1,800.00
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Company Response

Thank you for your review. Glad your move went well, we appreciate the positive feedback.

Private User
Private User
Private User reviews Oakville, ON
10/10

Another Great Move!

My mom had a storage locker with heavy furniture and boxes and both Ed and Jason from Bronte were very positive and upbeat and did a great job loading the awkward stuff onto the truck and delivering it to her place. They took care to cover the floors of her house and place the items where we asked. This is the third time she has used this company and each time has had excellent service. It was a pleasure dealing with both Ed and Jason and we would highly recommend them to our family and friends. Thank you!

Approximate cost of services:
$400.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your review. We appreciate the positive feedback. Our crew do take pride in the work they do, glad your mom's moves have been good.

Private User
Private User
Private User reviews Oakville, ON
10/10

Movers

Moving is the pits but Bronte Movers made everything so much better! From the office staff to the team who came and cleared our house (Stephen, Robert and Jordan), everyone was amazing!!! I've used them twice now and will use them again (although hopefully not for a while haha).

Approximate cost of services:
$850.00
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Company Response

Thank you for your review. Happy that we could make this move easier for you, that is what we strive for. We appreciate the positive feedback.

Ryan Tripp in Toronto
Ryan Tripp in Toronto
2 reviews Toronto, ON
10/10

Moving

The team was excellent and courteous. They took great care with our furniture wrapping and covering everything. Nothing was damage or lost in the move. Runners were put down everywhere to keep things safe and clean. All furniture was put into the rooms requested. Thank you Stephen, Steve and Jason.

Approximate cost of services:
$1,800.00
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Company Response

Thank you for your kind words. We are glad your move went well, and you got the service that you hoped for. We appreciate your review.

Private User
Private User
Private User reviews Oakville, ON
0/10

Storage and Move

Horrible move, no attention to detail or the needs of the customer. NEVER AGAIN. Items "lost" or simply voided without our confirmation. Refused to discuss rationally instead screamed and made false accusations. Thankfully it's over with.

Approximate cost of services:
$10,000.00
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Company Response

We have no idea who this is. Hard to contact someone when you are signing in as private user. We have had no problems as this is being described. We take these allegations serious, please contact us immediately so that we may rectify this situation.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Bronte Movers & Cartage Ltd

Bronte Movers & Storage was established in Oakville, Ontario over 40 years ago and continues to be a leader in Residential, Piano and Office Moving Services in the Golden Horseshoe & GTA area. As a Family operated Business with full time employees, we take pride in our Number One Objective ...
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