Bronte Movers moved my 78 year old father into a smaller apartment in Burlington. They broke his brand new television and tried to blame my husband since we unwrapped it. It was clearly dropped or jostled in the truck. We just took the tape off and the blanket it was wrapped in…we didn’t drop the tv or cause any damage! The cogeco service technician said the TV was dropped and showed my dad where the damage happened. It’s really disappointing since this doubled the price of his move and he’s on a tight budget. Would definitely not recommend this service.
- Approximate cost of services:
- Company Response
Good morning Krista, We are so sorry this happened and apologize as we don't like anyone's personal items harmed. Fragile's and electronics are not covered under our insurance; this is why we have the customer sign off that we are no liable. Your father did sign off on that waiver. Our crew did the same as they do with all other moves. And they all have over 10+ years experience. They pre-wrapped the TV, secured it on the truck, and they helped set it up on the stand. If you had of hired us to pack your contents it is covered under our insurance, otherwise it goes at owners risk. We do not know when this could have happened. We did enquire with the crew and they said the move went very well and there were no damages to anything. Again we are truly sorry.