This relates to a follow-up visit to 22 Wedgwood Crescent in Blackburn Hamlet on October 23, 2013.
We had received service with the cleaning company earlier in the summer for duct cleaning with their whole home check.. On October 23, 2013 we woke to realize that there was little heat in the house. As they had been the last company doing on the heating and air-conditioning ducts, we called them to ask for a service call. They were able to provide service appointment for later that same afternoon. The agent they sent was named Mark. We called them as the visit window was coming to an end. They responded that he would be at the house between 6:30 and 7 PM.
Upon arriving he immediately apologized for the delay. He was very courteous and respectful of our time. He was very thorough in his investigation of the situation. He spoke clearly about what he was doing and what he was testing in easily understandable layman's terms. He came to the conclusion that it might be our peak-saver screen that was creating the difficulties. He quickly managed to get the furnace running and providing consistent amounts of heat. He was very clear about the steps to be taken should another problem arise. He left us much more educated about heating and cooling systems and their function, maintenance and potential problems. Not only was he quite knowledgeable, he was very affable and he created a very enjoyable service call.
He refused both a payment for the service call, as well as, a personal tip.
In short the experience overall was exceptional. We even received a telephone follow-up, shortly after he left, from his employer asking how the service went. It was at that point that we were informed that he had been delayed because he was attending a skills-upgrading seminar. It is refreshing and impressive to know that a service provider is committed to ongoing life-long learning. It certainly increases the level of trust on the part of a customer.
We have no hesitation in recommending this company to anyone. They provided prompt personalized exceptional service and follow-up.
Please give Mark our kindest regards and let him know what a truly wonderful impression he made on us, and what a truly positive and significant asset he represents for your company.