So Disappointed

I don't know where to start from, during our first year we notice the roof shingles after the rain, starting to wear off quite a bit. When we tried to reach Parkwood, their personnel told us to make a list for the year-end. Unless it going to be a major issue we do not deal with it right away. Now when we mention this during year-end to their warranty coordinator he replies "that any notable damage will not be warrantied after possession, as it is considered homeowner wear and tear." He is telling us that we suppose to notice it during our walkthrough or before possession. So during possession time or walk through how many people checked their roof. I wonder if someone got the roof walkthrough done during possession time. There warranty coordinator(Parkwood Master builder) blamed us for not telling them or noticing that problem during walk-through and before possession time. How convenient it is to just put all the blame on the homeowners.

Another issue we have is the floor making a squeaking noise when you walk on it. So they send the trade person, he came with Jim (Parkwood associate) and try to fix it. When he left the place the floor was still making noise even more than before. We had nails coming out from walls so they send a painter, he came to fix the walls where the nails are coming out, they filled with puddy and never came back to finish the paint job.

I mean there are so many problems and when you try to reach the warranty coordinator, he always comes up with excuses and now he told us to put a claim through home warranty personnel. How it is fair?

Really disappointed, we bought a brand new house from parkwood, now not even one year later we have plumbing issues. Once you flush a toilet, it sounds like rocks going down the pipe and it is really noise.
Complaint so many times to the warranty department and nobody wants to fix that issue. They just keep telling us that is NORMAL. This is not my first house or apartment, never heard anything like that. Once they sell you that house, right away they forget all about that warranty and issues you have and don't wanna fix it.
STAY AWAY FROM PARKWOOD MUSTER BUILDER ONE OF THE WORST HOME BUILDERS I EVER MET

Parkwood Master Builder Inc. Ok first of all, i never said you guys didn't try to fix it. Second, maybe you should come out to our place and tell me, when flushing that toilet that sound is normal( a bang sound or rocks going down the pipes or it seems like some pipes are loose in the walls). Tell me do you have a sound like that when you're flushing your toilet at your home? except a water soud of course.
Ya we had a service guy out here at our place and guess what? He told us that's all he can do about that sound, to investigate more he would have to open more walls to see where the pipes are lose but he wouldn't. Obviously it is a big fix because something is really wrong and to fix that it would coste a lot of money and nobody wants to that

I would say the house exceeded our expectations, there is wide variety of standard choices included ..
Dustin ( the interior designer) has brilliant ideas and he went above and beyond to help us get what we needed..
The warranty department replies in no time..
In general, very reliable..

Ron helped us finding the right home in laurel crossing according to our lifestyle and family requirement, he explained us about all the options we can choose and gave us a reqlly good price, which was amazing according to the current market trend.
Dustin helped us at the parkwood design centre and deliver an amazing service by designing our house in the best way possible. Gave us all the options from hardware to the paint colors and much more.
Thanks alot for making everything convenient for us !

I am so stressed and depressed
Racently purchased house from parkwood master builders in 2020 December 15

House is full of deficiencies

Biggest problem is that cold air coming under the baseboard throughout the house
Main floor and second floor

How city has been passed inspection on this house

The hvac pipes are frozen inside
Building ice on them

It is so frustrated

I have many photos

Very understanding of our needs and worked with us to get our forever home. Jill is the best. Cared about us as people, made thoughtful recommendations and we were treated with respect.

My home was built with Park wood Homes, The driveway was wear and tear since begging when we moved in in 2015. It was the winter and they covered the driveway with snow decively when we moved in on Feb. When we found the problem and filed to Parkwood Homes. The builder has kicked the can to the New Home Warranty, but the NHW refused our claim even we paid the insurance and the claim fee. We were fed up with those things and willing to do by ourselves.

Excellent service all around! From the beginning, Lionel was quick to respond and provide information on the building process and spec homes. We ended up going with a spec home as we had a short timeframe. We were thankful to be able to pick out a few design changes and all the companies we worked with were wonderful. We gave Parkwood a tall order of finishing our basement prior to possession & they did a great job! Steve has been nothing short of amazing in responding to us after move in and handling the little things that have come up along the way. We would highly recommend Parkwood for not only their quality product but fantastic team!

My wife and I purchased a quick possession Parkwood home located in Rosenthal on June 2018 and took possession October 2018. The sales process was relatively easy and painless with Claudine, I would give sales process a 9 out of 10. Fortunately, we caught the build early enough where we could still make interior selections (floor type/colour, paint colour, appliance selection, some upgrades etc) and dealing with Dustin was relatively painless, although he seemed impatient at times in person, he was thorough and responded in detail to our emails, I would say this part of the experience was 10 out of 10. We had a problem with the concrete pour of our driveway, that made us seriously question the quality of the workmanship at parkwood. They took it upon themselves to address the issue and fired the contractor they were using to pour their driveways and hired a new one and re pour it. So far so good. Took possession of the home and had our walk through, the area manager who did the walk through Adrian, didn’t seem to have a huge interest in our happiness with the house, we were just another number to him and he wanted things to move along as quickly as possible. There were many deficiencies with the paint upon possession day and he reassured those would be taken care of in the following week. There were paint marks on the hardwood floor as well that we still have to this day in some spots. The painters came back and tried to fix as many deficiencies as they could, but still missed many, they had to come back again. Finally, they fixed most, but still till this day there are several areas of deficiency. I would say the paint process is about 5 out of 10. Plumbing/hvac rating: so far, everything works 10 out 10. Electrical: everything works, 10 out of 10. We had some issues with a floor that squeaked in the bonus room and 3 other spots in the house. The issue was not resolved at the 1 year warranty mark. To Parkwood’s credit, they did acknowledge the problem and “try” and fix it, but it didn’t solve the problem. I was able to get in touch with the Vice President (through this review) of marketing who took ownership of the problem after the 1 year mark. The owner of Parkwood also came to our house to personally address the issue with some of his top staff members, including an area manager Steve. They addressed the issue, acknowledged the problem and apologized. Within less than one week the issue was resolved. No more squeaks in the bonus room. It was satisfying knowing that the company acknowledged the problem and took ownership of it.

We were hesitant to take the plunge with Parkwood. Our last home was custom built and we were worried that going with a Master builder would mean less choice and restrictions on making our home a reality. We were wrong.

Every step, from drafting floor plans to making interior selection, was supported with clear communication and sound advice. They were able to accommodate elements we wanted in our home and often offered perspectives we didn't even consider. It started with Lionel, our sales rep, continued with Dustin, the interior designer, and was followed through with Rob, the site supervisor. They were highly professional and skilled in their roles. Inquiries were promptly followed up and I appreciated that they would admit when they didn't know the answer to a question and would promptly follow up to confirm the information. They were also clear in communicating timelines and constraints,with respect to possession date, rough grading, and concrete completion, and never promised something that could not be delivered. Not everything was completed when we moved in, but we knew what to expect from the start.

Two processes that were extremely positive were the Change Orders and Design Centre. I really appreciated that all changes, proposed and accepted, were documented and signed off on by both parties. If you accepted the upfront pricing for changes, upgrades and additions then you signed off and it is documented. Even changes that did not have a cost were tracked to ensure nothing is missed and there is no miscommunication. Getting everything in writing protects both parties and makes it easy for us to track our changes. Making the majority of our interior selections in one place really helped to pull everything together without setting up individual appointments around the city.

If you are looking at a new home, I wholeheartedly recommend Parkwood. I'm not endorsing that they are perfect, but if you are looking for a quality builder that is trustworthy and can help you with every step of the journey, give Parkwood a visit and see how they fit with your vision.