- Approximate cost of services:
- $650,000.00
- Company Response
Hi Ben, thanks so much for taking a moment to leave such a thoughtful review! We are grateful for your trust in our team, and we wish you all the best!
Hi Ben, thanks so much for taking a moment to leave such a thoughtful review! We are grateful for your trust in our team, and we wish you all the best!
Thank you so much for sharing your experience with us. We received your review on Google and are disappointed to hear that your post-possession experience has not been positive for you. It is our understanding that you have been in touch with our VP of Sales and Marketing to discuss this matter further. We appreciate your feedback and can assure you that every member of our Parkwood team is dedicated to improving the way people live.
Hi Igor, thank you so much for taking the time to write such a thoughtful and honest review! We are glad to hear that Jill took such great care of you throughout your home-buying experience with Parkwood. We truly appreciate your support and trust in our team. We wish you all the best in your new home!
Hi Roop, we are very sorry to hear that you have had a negative experience with our warranty department. We are taking time to review your file and will respond as soon as possible once we have proper context. We will be in touch! UPDATE 12/21/21: Hi Roop, thank you for your patience as we reviewed your customer file with us. As our warranty coordinator explained at the time of your original complaint, the damage to your shingles is not within the scope of your signed new home warranty agreement as your external contractors had worked on the roof following your possession date to install exterior lighting. We do encourage you to file a claim with the Alberta New Home Warranty Program if you wish to address this matter further. With regards to your floors, we understand that you have just recently brought the post-repair squeaking to our attention, and now that our team has been made aware that the problem was not resolved, we are more than happy to send Jim out to address the issue and understand that he made it out to your home today. The nails in your walls have been brought to a paint-ready state as per your home’s signed new home warranty agreement. Should you wish to discuss these matters further, we encourage you to reach out to us directly at info@parkwoodhomes.ca.
Muster bathroom plumbing issues
Hi Waldemar, we have reviewed our warranty records on your home, and have found that we have responded to and addressed every concern you've brought forward to our warranty department in a timely manner. Our records show that we have attended your home three times and have inspected the issue you're referring to as well. Plumbers visited your home on July 30th and then again on August 30th, with one of those visits including a visual inspection by cutting a hole in the pantry wall to view the drain line. Our warranty technician then attended your home on September 14th and conducted a flush test during his inspection. Upon all three visits and inspections, we concluded that the plumbing in your home is operating and sounding as it should, and that there is no reason to open more walls. If circumstances have changed since our last visit, we would be happy to send someone out to inspect your plumbing, but if they remain the same, then we see no further action that could be taken. Should you still feel like you need to address this matter further, you are welcome to contact the Alberta New Home Warranty Program for an independent assessment.
Perfect timing, amazing interior designer
Hi Mena, thank you for taking the time to leave us this kind review! We appreciate it and we're very glad to hear Dustin took great care of you throughout your building process. We are also glad to know our warranty team was so responsive for your needs. We wish you all the best in your new home!
Outstanding service by Ron ( sales manager) laureland Dustin
Thank you so much for these kind words, Sandeep! We are so happy to hear you've had such a positive experience with Ron and Dustin. Our sincere thanks for trusting Parkwood with your forever home!
House is not property sealed air coming thru under the baseboard
Hi Parm, we’re very sorry to hear that the extreme temperatures are causing issues in your home. We understand that you have been in touch with our Warranty department and that our technician came to your home the day we received your complaint about the sealing in your home to assess the situation. We also understand the heating contractor will be coming to look at your HRV tomorrow, February 12th, before noon. As we are working on resolving your sealing issue with our trades as soon as temperatures allow, we encourage you to please try opening the door of your HRV, or unplugging the unit temporarily, so it can thaw and run properly as too much fresh air can cause freezing in these weather conditions. We understand these extreme temperatures are frustrating. Please understand that our team and our contractors are working towards a solution for your situation. If you would like to discuss this further, please reach out to info@parkwoodhomes.ca.
Hi Linda, thank you so much for taking the time to write this kind review! We are so glad to hear Jill took such great care of you and we wish you many years of memories in your forever home!
if there negative mark I will do - 10
We are sorry to hear you've had a negative experience with us. In order to review your file, we will need your name and address. If you would like to discuss this matter further, please contact Sherri, our Vice President of Sales and Marketing, at sherris@parkwoodhomes.ca.