So Disappointed
- Approximate cost of services:
- $1,000.00
- Company Response
Hi Roop, we are very sorry to hear that you have had a negative experience with our warranty department. We are taking time to review your file and will respond as soon as possible once we have proper context. We will be in touch! UPDATE 12/21/21: Hi Roop, thank you for your patience as we reviewed your customer file with us. As our warranty coordinator explained at the time of your original complaint, the damage to your shingles is not within the scope of your signed new home warranty agreement as your external contractors had worked on the roof following your possession date to install exterior lighting. We do encourage you to file a claim with the Alberta New Home Warranty Program if you wish to address this matter further. With regards to your floors, we understand that you have just recently brought the post-repair squeaking to our attention, and now that our team has been made aware that the problem was not resolved, we are more than happy to send Jim out to address the issue and understand that he made it out to your home today. The nails in your walls have been brought to a paint-ready state as per your home’s signed new home warranty agreement. Should you wish to discuss these matters further, we encourage you to reach out to us directly at info@parkwoodhomes.ca.