Parkwood Master Builder

Builders
#129, 625 Parsons Road Edmonton AB T6X 0N9
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Parkwood Master Builder
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79%

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Reviews by rating (past 12 months)

Reviews for Parkwood Master Builder

Average customer rating:
7.9 10 (118 reviews)

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Linda
Linda
0 reviews Edmonton, AB
10/10

Home

Very understanding of our needs and worked with us to get our forever home. Jill is the best. Cared about us as people, made thoughtful recommendations and we were treated with respect.

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Company Response

Hi Linda, thank you so much for taking the time to write this kind review! We are so glad to hear Jill took such great care of you and we wish you many years of memories in your forever home!

Rae in Clairmont
Rae in Clairmont
0 reviews Edmonton, AB
0/10

if there negative mark I will do - 10

My home was built with Park wood Homes, The driveway was wear and tear since begging when we moved in in 2015. It was the winter and they covered the driveway with snow decively when we moved in on Feb. When we found the problem and filed to Parkwood Homes. The builder has kicked the can to the New Home Warranty, but the NHW refused our claim even we paid the insurance and the claim fee. We were fed up with those things and willing to do by ourselves.

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Company Response

We are sorry to hear you've had a negative experience with us. In order to review your file, we will need your name and address. If you would like to discuss this matter further, please contact Sherri, our Vice President of Sales and Marketing, at sherris@parkwoodhomes.ca.

The Fishers
The Fishers
1 review St. Albert, AB
10/10

Outstanding service & product

Excellent service all around! From the beginning, Lionel was quick to respond and provide information on the building process and spec homes. We ended up going with a spec home as we had a short timeframe. We were thankful to be able to pick out a few design changes and all the companies we worked with were wonderful. We gave Parkwood a tall order of finishing our basement prior to possession & they did a great job! Steve has been nothing short of amazing in responding to us after move in and handling the little things that have come up along the way. We would highly recommend Parkwood for not only their quality product but fantastic team!

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Company Response

Wow, thank you both for taking the time to write such a lovely review! We are so glad you've had a great experience with Lionel, Steve and our trade partners, and we truly appreciate you trusting Parkwood with your new home. Wishing you many amazing memories in the years to come!

Mike M
Mike M
1 review Edmonton, AB
9/10

Quick possession in Rosenthal

My wife and I purchased a quick possession Parkwood home located in Rosenthal on June 2018 and took possession October 2018. The sales process was relatively easy and painless with Claudine, I would give sales process a 9 out of 10. Fortunately, we caught the build early enough where we could still make interior selections (floor type/colour, paint colour, appliance selection, some upgrades etc) and dealing with Dustin was relatively painless, although he seemed impatient at times in person, he was thorough and responded in detail to our emails, I would say this part of the experience was 10 out of 10. We had a problem with the concrete pour of our driveway, that made us seriously question the quality of the workmanship at parkwood. They took it upon themselves to address the issue and fired the contractor they were using to pour their driveways and hired a new one and re pour it. So far so good. Took possession of the home and had our walk through, the area manager who did the walk through Adrian, didn’t seem to have a huge interest in our happiness with the house, we were just another number to him and he wanted things to move along as quickly as possible. There were many deficiencies with the paint upon possession day and he reassured those would be taken care of in the following week. There were paint marks on the hardwood floor as well that we still have to this day in some spots. The painters came back and tried to fix as many deficiencies as they could, but still missed many, they had to come back again. Finally, they fixed most, but still till this day there are several areas of deficiency. I would say the paint process is about 5 out of 10. Plumbing/hvac rating: so far, everything works 10 out 10. Electrical: everything works, 10 out of 10. We had some issues with a floor that squeaked in the bonus room and 3 other spots in the house. The issue was not resolved at the 1 year warranty mark. To Parkwood’s credit, they did acknowledge the problem and “try” and fix it, but it didn’t solve the problem. I was able to get in touch with the Vice President (through this review) of marketing who took ownership of the problem after the 1 year mark. The owner of Parkwood also came to our house to personally address the issue with some of his top staff members, including an area manager Steve. They addressed the issue, acknowledged the problem and apologized. Within less than one week the issue was resolved. No more squeaks in the bonus room. It was satisfying knowing that the company acknowledged the problem and took ownership of it.

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Company Response

July 27, 2020: Thank you so much for the update, Mike! We are very glad to hear that our team addressed your concerns to your satisfaction and that we were able to work with you to ensure you are happy in your Parkwood home for years to come.

Hi Mike, thank you so much for taking the time to write this review and share your concerns with us. We are currently reviewing your file and will be getting in touch with you as soon as possible to address these concerns. In the interim, if you have any questions, please don't hesitate to contact Sherri, our VP of Sales and Marketing, at sherris@parkwoodhomes.ca.
UPDATE - June 11th, 2020: Hi Mike, thank you for giving us the time to review your file in detail! We would like to come out to your home and review these concerns with you. Please reach out to warranty@parkwoodhomes.ca to book an appointment.

Private User
Private User
Private User reviews North Vancouver, BC
10/10

New Home

We were hesitant to take the plunge with Parkwood. Our last home was custom built and we were worried that going with a Master builder would mean less choice and restrictions on making our home a reality. We were wrong.

Every step, from drafting floor plans to making interior selection, was supported with clear communication and sound advice. They were able to accommodate elements we wanted in our home and often offered perspectives we didn't even consider. It started with Lionel, our sales rep, continued with Dustin, the interior designer, and was followed through with Rob, the site supervisor. They were highly professional and skilled in their roles. Inquiries were promptly followed up and I appreciated that they would admit when they didn't know the answer to a question and would promptly follow up to confirm the information. They were also clear in communicating timelines and constraints,with respect to possession date, rough grading, and concrete completion, and never promised something that could not be delivered. Not everything was completed when we moved in, but we knew what to expect from the start.

Two processes that were extremely positive were the Change Orders and Design Centre. I really appreciated that all changes, proposed and accepted, were documented and signed off on by both parties. If you accepted the upfront pricing for changes, upgrades and additions then you signed off and it is documented. Even changes that did not have a cost were tracked to ensure nothing is missed and there is no miscommunication. Getting everything in writing protects both parties and makes it easy for us to track our changes. Making the majority of our interior selections in one place really helped to pull everything together without setting up individual appointments around the city.

If you are looking at a new home, I wholeheartedly recommend Parkwood. I'm not endorsing that they are perfect, but if you are looking for a quality builder that is trustworthy and can help you with every step of the journey, give Parkwood a visit and see how they fit with your vision.

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Company Response

Wow, thank you so much the lovely review! We are so thrilled that you had such a positive experience with Lionel, Dustin and Rob at every stage of your new build. We really appreciate you trusting Parkwood with this project and we wish you the very best in your new home!

Angela2020 in Edmonton
Angela2020 in Edmonton
0 reviews Edmonton, AB
10/10

Home building with parkwood

We are recently building our house with parkwood.we really appreciated with the designer Dustin.he is such great person.I don’t speak English very well.every time I sent email to Dustin,he always responded me right away,and he is patient help me to make right decisions.I am really appreciated his excellent customer service.and here I thank you Lionel too.my house first sales rep was quit. I was kind of worried about who will take care my house in halfway.and Lionel gave us lots of help.we would like to recommend parkwood muster builder to my friends,because they have Dustin and Lionel those valuable employees work there.thanks.

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Company Response

Thank you so much for such a kind review! We are glad to hear Dustin and Lionel are taking such great care of you during the building process. Thank you for putting your trust in Parkwood to design and build your new home.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Home builder

We are present building a home with Parkwood and have been very happy with the quality of work and home
Styles to choose from. We appreciate the support and guidance we have had with each stage of this process and are looking forward to our late spring
Possession.

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Company Response

Thank you so much for this lovely review! We are so glad you've trusted us with building your dream home and can't wait to hand you the keys.

llhaltiner in Edmonton
llhaltiner in Edmonton
1 review Edmonton, AB
10/10

Home building with Parkwood

We recently purchased a home with Parkwood, and are so pleased with the overall process of building and the quality of the final product.
Lionel was our sales rep and went above and beyond to answer questions, make sure we were making the correct decisions, and putting our money in smart places.
Our appointment with Dustin at the design centre, rather than overwhelming and stressful, was fun and exciting!
We would definitely recommend Parkwood as a home builder.

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Company Response

Thank you so much Ilhaltiner for your amazing review! We are so happy to hear of your wonderful experience with Lionel and Dustin! Thank you for giving us the opportunity to build your brand new home!

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Parkwood home

We bought a house in laurel from parkwood. Ron gives excellent customer service. He help us a lot throughout the whole process. We would like to recommend people parkwood master builders to build a house of their dreams.

Thanks
Parkwood team

1 of 1 people found this review helpful.
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Company Response

Thank you so much for your wonderful review! We are thrilled to hear of your fantastic home building experience with Ron and our team. Congrats on your new home!!

Private User
Private User
Private User reviews Edmonton, AB
0/10

Condo

Purchased a new condo from parkwood less than 10 years ago. They were very slow to fix deficiencies (6-7 years on major things) and very resistant to fixing them at all. Major structural issues with the building due to incorrect waterproofing and parkwood would not take any accountability. Less than 10 years in and we have already had a special assessment to fix these issues. Would not recommend parkwood to anyone.

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Company Response

Parkwood always aims to offer the best service and experience. Should you wish to discuss anything further regarding your home, please feel free to connect with your property manager and/or the condo board.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Parkwood Master Builder

Parkwood Master Builder has actively chosen to be a small volume builder placing emphasis on customer service and high quality workmanship. For over 30 years, we have taken the time to get to know each of our homeowner’s needs so that we can deliver the personal touch to transform each ...
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