We were hesitant to take the plunge with Parkwood. Our last home was custom built and we were worried that going with a Master builder would mean less choice and restrictions on making our home a reality. We were wrong.
Every step, from drafting floor plans to making interior selection, was supported with clear communication and sound advice. They were able to accommodate elements we wanted in our home and often offered perspectives we didn't even consider. It started with Lionel, our sales rep, continued with Dustin, the interior designer, and was followed through with Rob, the site supervisor. They were highly professional and skilled in their roles. Inquiries were promptly followed up and I appreciated that they would admit when they didn't know the answer to a question and would promptly follow up to confirm the information. They were also clear in communicating timelines and constraints,with respect to possession date, rough grading, and concrete completion, and never promised something that could not be delivered. Not everything was completed when we moved in, but we knew what to expect from the start.
Two processes that were extremely positive were the Change Orders and Design Centre. I really appreciated that all changes, proposed and accepted, were documented and signed off on by both parties. If you accepted the upfront pricing for changes, upgrades and additions then you signed off and it is documented. Even changes that did not have a cost were tracked to ensure nothing is missed and there is no miscommunication. Getting everything in writing protects both parties and makes it easy for us to track our changes. Making the majority of our interior selections in one place really helped to pull everything together without setting up individual appointments around the city.
If you are looking at a new home, I wholeheartedly recommend Parkwood. I'm not endorsing that they are perfect, but if you are looking for a quality builder that is trustworthy and can help you with every step of the journey, give Parkwood a visit and see how they fit with your vision.