So Disappointed
I don't know where to start from, during our first year we notice the roof shingles after the rain, starting to wear off quite a bit. When we tried to reach Parkwood, their personnel told us to make a list for the year-end. Unless it going to be a major issue we do not deal with it right away. Now when we mention this during year-end to their warranty coordinator he replies "that any notable damage will not be warrantied after possession, as it is considered homeowner wear and tear." He is telling us that we suppose to notice it during our walkthrough or before possession. So during possession time or walk through how many people checked their roof. I wonder if someone got the roof walkthrough done during possession time. There warranty coordinator(Parkwood Master builder) blamed us for not telling them or noticing that problem during walk-through and before possession time. How convenient it is to just put all the blame on the homeowners.
Another issue we have is the floor making a squeaking noise when you walk on it. So they send the trade person, he came with Jim (Parkwood associate) and try to fix it. When he left the place the floor was still making noise even more than before. We had nails coming out from walls so they send a painter, he came to fix the walls where the nails are coming out, they filled with puddy and never came back to finish the paint job.
I mean there are so many problems and when you try to reach the warranty coordinator, he always comes up with excuses and now he told us to put a claim through home warranty personnel. How it is fair?
- Approximate cost of services:
- $1,000.00
- Company Response
Hi Roop, we are very sorry to hear that you have had a negative experience with our warranty department. We are taking time to review your file and will respond as soon as possible once we have proper context. We will be in touch! UPDATE 12/21/21: Hi Roop, thank you for your patience as we reviewed your customer file with us. As our warranty coordinator explained at the time of your original complaint, the damage to your shingles is not within the scope of your signed new home warranty agreement as your external contractors had worked on the roof following your possession date to install exterior lighting. We do encourage you to file a claim with the Alberta New Home Warranty Program if you wish to address this matter further. With regards to your floors, we understand that you have just recently brought the post-repair squeaking to our attention, and now that our team has been made aware that the problem was not resolved, we are more than happy to send Jim out to address the issue and understand that he made it out to your home today. The nails in your walls have been brought to a paint-ready state as per your home’s signed new home warranty agreement. Should you wish to discuss these matters further, we encourage you to reach out to us directly at info@parkwoodhomes.ca.