Completely disappointed in Westboro Flooring. Eight years ago I had a wonderful experience. Happy staff. Not just the sales floor.
Now there is no ownership for any step of the installation after the sale is made. Don’t get me wrong. The sales floor has wonderful happy people. The estimator Wayne is tops, too. Fast, accurate. Sales knows their product. Wayne knows his business, too. They are the only two attributes now because they know what customer service is.
After a deposit is made it goes downhill from there. Grumpy installation foreman Brian. Grumpy booking department. Wasn’t that way before when the flamboyant cheery Cheryl was in charge. Get her back or get your company back to the standards you had then. No repeat business from me. You get a 5 for the sales experience and a -5 for the rest of the experience.
- Company Response
I am sorry to hear that your experience did not meet your expectation. We strive to ensure the best customer service not only from our sales team but also our installation department. Please contact me directly as I would like to get some more information from you regarding your experience.
Director of Sales & Marketing