Mermaid Pools And Hot Tubs

Yesterday I went to Mermaid to buy a pool lounger. The only one available was a floor model . Jesse assembled the lounger for me at no additional cost to ensure all the required parts were included. That is the type of service that keeps me coming back to Mermaid.

When we were shopping around for pools, Martin Molla was extremely attentive to my multiple questions. (We exchanged some 40 emails before I came in and signed). What’s more, even after the sale, Martin continued (continues!) to answer the many niggling questions i have as a pool newbie. we dont live close to the store; it was Martin’s salesmanship and pleasant personality that lead us to purchase from mermaid rather than one of their competitors closer to our house.

Mermaid pools sucks! Ince you pay them and they leave you will be screwed! You must wait 48hours before pool can be turned on! Then all hell breaks loose! Nothing works right: leaks everywhere! Extremely poor installation! Glade they are not building my house! Call after call and message after message! No one answers and when they do, they give you the run around! Garbage excuses! Get this ladder installation was 2 weeks late and when they did they just threw it in no instructions it is mot even safely secured to pool! It also has this lame door that automatically shuts on you! Ridiculous! I can’t even get in or out of pool without someone holding it for me! Now they are suppose to replace it! Will see.... still leaking too! Guy has been here 3 times! No one knows what the hell they are doing there! Mega unorganized! All reviews online say the same thing! ????AVOID MERMAID POOLS! Once they have your money that dont care abour you anymore! Zero follow up! Zero customer care or appreciation for such a large purchase! Biggest mistake ever dealing with these guys!!!!! ?

BUYER BEWARE!!! When we bought our pool, we chose Mermaid because it had such a good reputation for service. I think the good service only comes before the sale! The Haywood salt system has never worked and Mermaid is giving us the run around. They send a guy out, he looks at the system, makes me sign a form and then leaves. Three service guys have visited so far, the system still doesn't work. Now the pool liner is damaged because of it. Very frustrating.
Chose another company.

Staff selected and sold us a "plus" chemical when a "minus" was needed. Their "mistake" was noticed before any chemicals were used, but when we returned they would not exchange for the correct product. I was told Company Policy...no returns on chemicals...or making good on their mistakes either. Pretty short sighted given what we spend there each year. Lets see if they make it right.

The spa I purchased had many issues and wasn't worth the cost I paid for it. Mermaid was slow to repair the issues and some remain. I find the price of their chemicals overpriced compared to their competitors. I find their staff to be generally unhelpful perhaps because they may lack experience in the industry. I will not be shopping there again.

False promises by salesman. He sold me on the five star service and hassle free installation. He stated that the installers were Mermaid staff and only installed for them. When all is signed and paid I find out my installation is sub contracted out, I call them out on in and they state that the installers only install for them (which I later found out was false). My whole experience with these installers was brutal, never answered their calls or e-mails. Notified me the night before they were going to come install and needed me to get a bunch of stuff figured out. Two weeks later the installation still isn't finished (cholrinator) and some of it is leaking. They've told me three times so far that they would come and were no shows. Horrible communication from the installers and Mermaid isn't doing much to get this fixed for me

Ordered a hot tub cover from mermaid pools and there was initial a mix up which delayed the delivery however mermaid pools quickly rectified the situation and made sure I was satisfied as a costumer. The new cover is fabulous and the delivery team did an exceptional and smooth job replacing the old cover with the new one.

New pool installed this week. Very satisfied with the whole process. Roxanne, Jordan and Roland and his installation team were all excellent to deal with. Very professional and attentive group of people. Made the whole process stress free. If your looking for a new pool or pool supplies you should contact Mermaid pools.

Once again this year, we have encountered equipment issues/failures while opening our pool. One of the big selling points for us going with Mermaid was that we were told that they use only the best equipment. Well, We are only on year 2 and already 2 of the major components of the pool have had to be replaced. Let me rephrase that, after multiple communication attempts and a long wait, one of the parts was replaced last year. As for the other part that broken down this year, well your guess is as good as mine as to when it will be replaced. They have been to the house twice now and still no replacement pump. This latest time, they brought the wrong pump! How hard is it to read the part number from our file and match it to a part in stock?! All that to say we are very disappointed and hopefully Mermaid will take this and other reviews to heart and reevaluate their service model.