False promises by salesman. He sold me on the five star service and hassle free installation. He stated that the installers were Mermaid staff and only installed for them. When all is signed and paid I find out my installation is sub contracted out, I call them out on in and they state that the installers only install for them (which I later found out was false). My whole experience with these installers was brutal, never answered their calls or e-mails. Notified me the night before they were going to come install and needed me to get a bunch of stuff figured out. Two weeks later the installation still isn't finished (cholrinator) and some of it is leaking. They've told me three times so far that they would come and were no shows. Horrible communication from the installers and Mermaid isn't doing much to get this fixed for me
- Approximate cost of services:
- $9,000.00
- Company Response
We are very sorry to hear of your recent customer experience. If you wouldn't mind emailing me directly at customercare@mermaidpools.com I will look into this right away. I do apologize for your service and we will do everything we can to ensure your next experience is a better one.