During our recent home reno we worked with Rob at Calgary Lock and Safe in choosing Emtek hardware for our new exterior doors. Rob was knowledgeable about the product, but what made our experience stand out was his patience in explaining and re-explaining the benefits of each available product and choosing the right handling. We had our locks installed by the company who installed out new doors and they installed them incorrectly. Despite this, Rob worked through our issues patiently, as did the technician that he procured to assist us, even through we had chosen to install with another company. I would highly recommend Rob, and Calgary Lock and Safe.