From the moment of my first phone conversation with Brad, I knew we found the right place to purchase our fireplace.
The first thing was finding the right unit and they sell the Quadra Fire units. Doug came out for consultation. I am familiar with building science, but not fireplaces. Doug is a wealth of knowledge and experience. He showed me what needed to be complete before the installation and worked with me for the following six months to ensure we would be WETT certified. I would also receive calls along the (even though I have a USA area code) asking about my progress from Brad, Sophia and Dave. I felt like I was working with a company that sincerely cared about my project.
If you're looking for a wood burning fireplace, want to be treated like a family member with experienced people I recommend trying Kastle Fireplace. By the way, Doug was the only one I met in person and I did not enter the store. Their attentive care was more than I expected. Thank you all involved.