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Kastle Fireplace Ltd
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94%

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Reviews by rating (past 12 months)

Reviews for Kastle Fireplace Ltd

Average customer rating:
9.5 10 (19 reviews)

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D Hollamby in Scarborough
D Hollamby in Scarborough
1 review Toronto, ON
10/10

New Fireplace and Mantle

We would like to extend a Big Thank You to all of the staff at Kastle Fireplace that we had the pleasure of dealing with in the purchase of our new fireplace and mantle. Toni, Sophia, Doug, the 3 technicians/installers and Dave. Each one of them has proven that Customer Satisfaction is their # 1 priority! We will highly recommend Kastle Fireplace.
Again Thank You to each of you.

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Company Response

Thank you very much, it was our pleasure.

10/10

Valor Gas Insert

Thank you Kastle Fireplace! Our living room is nice and cozy in time for the upcoming holidays and we truly cannot thank you enough. Our experience with Kastle was wonderful from start to finish (which was only 4 days long!) I visited the showroom twice with my children, while trying to decide on which look that we wanted for our gas insert. There was absolutely no pressure to buy and the salesperson was very knowledgeable. Once we decided on a model (which happened to already be in stock) we ordered it on a Saturday and had Doug come out to do an inspection on Monday. Due to a fortunate (in our case) cancellation, we were able to get our insert installed on Tuesday! The installation was very quick and efficient (about 4 hours). The installers were very professional and kind. They even kept my 3 year old entertained by answering his incessant questions! This was a great experience from start to finish. Thank you again for making our house feel more like a home with our beautiful Valor gas insert!

1 of 1 people found this review helpful.
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Company Response

Thank you very much, Lisa! We're so happy we were able to find you the perfect fireplace for your home!

Rob Douglas
Rob Douglas
1 review Toronto, ON
10/10

GTA's best source for a wood burning fireplace

From the moment of my first phone conversation with Brad, I knew we found the right place to purchase our fireplace.
The first thing was finding the right unit and they sell the Quadra Fire units. Doug came out for consultation. I am familiar with building science, but not fireplaces. Doug is a wealth of knowledge and experience. He showed me what needed to be complete before the installation and worked with me for the following six months to ensure we would be WETT certified. I would also receive calls along the (even though I have a USA area code) asking about my progress from Brad, Sophia and Dave. I felt like I was working with a company that sincerely cared about my project.
If you're looking for a wood burning fireplace, want to be treated like a family member with experienced people I recommend trying Kastle Fireplace. By the way, Doug was the only one I met in person and I did not enter the store. Their attentive care was more than I expected. Thank you all involved.

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Company Response

Thank you for your kind words, it was a pleasure working with you. We hope you enjoy your fireplace for years to come!

GOULDING Design - Toronto
GOULDING Design - Toronto
2 reviews Toronto, ON
10/10

Goulding Design - Toronto

Doug has supplied / installed fireplaces in many of the homes I've designed over the years including my own home recently. Great work in my experience - easy to deal with !

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Company Response

Thank you, it's always a pleasure!

SParr
SParr
5 reviews Toronto, ON
10/10

Gas fireplace insert

Wanting to make more use of our downstairs family room, we decided to replace our wood fireplace with a gas insert. I researched various companies & models, and decided that Kastle Fireplace Ltd was my best choice. They were very helpful in helping me choose a model to fit my budget, and the installation was done professionally and required no cleanup. Staff at all levels explained everything clearly. Very satisfied & have enjoyed this all winter.

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Company Response

Thank you for your review, we hope your enjoy your new fireplace for years to come!

Margaret
Margaret
4 reviews Toronto, ON
10/10

2gas fireplace inserts

They both look amazing, fit into my existing fireplaces, look like a wood burning fireplace without the work. I couldn't be happier, thanks Dave!

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Company Response

Thank you Margaret, we are glad you are happy with the custom faceplates!

julie
julie
1 review Thornhill, ON
10/10

Gas fireplaces

Great company! There is a wide selection of fireplaces and knowledgable staff. They stand behind their work and address concerns quickly and efficiently. Truly a pleasure to deal with. I would not hesitate to refer others to purchase a gas fireplace or call on them for service.

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Company Response

Thank you Julie, we hope that you enjoy your fireplace for years to come. If there is anything we can help you with in the future please let us know.

DL
DL
2 reviews Toronto, ON
10/10

Gas fireplace

This was the 3rd fireplace Kastle was installing for me. This particular installation required replacing an existing fireplace with a custom mantle. It also involved matching the existing granite hearth. The tricky part was that it all had to been done within the existing footprint and space limitations. Minimum disruption to the surrounding paintwork and woodwork. That is where the Kastle experience showed. The mantle was made to exacting specifications. The installation itself was seamless. Workmanship was first rate. They had obviously done this before. Great attention to detail. No shortcuts. Strict adherence to the manufacturer specifications especially when it came to minimum clearance. These are the only guys you need to talk to if you have a difficult installation.

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Company Response

We appreciate your confidence in Kastle Fireplace and we look forward to working with you on your next project.

Bill from Toronto
Bill from Toronto
2 reviews Toronto, ON
10/10

Best Service Ever

You cannot beat the level of service we have received from Kastle. Days before we closed on the sale of our house, our gas fireplace broke down. Toni and the team were there the next day and solved our problems. We then purchased a unit for our new home, and the installation team was on time, clean and professional. This is the second unit we have bought from them, and planning on a third this fall. Cannot provide a stronger recommendation.

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Company Response

Thank you for your review, return customers are the best compliment. We look forward to helping you with your next fireplace.

Private User
Private User
Private User reviews Toronto, ON
10/10

Gas Insert to replace wood burning fireplace

What a great experience. We came to Kastle in a time crunch when we learned our existing fireplace was very badly damaged and would have to be either removed or replaced. We were also 2 weeks away from putting new floors down in our house. We had the chance to meet Doug and Brad from Kastle and were impressed with their knowledge and patience. They answered all my questions but more importantly they took the time to learn about the problem I was facing and offered a variety of solutions on how to resolve. What was most impressive is that we came to them at 5pm and they worked with us till almost 7pm - 1 hour past their closing time. Once we decided on a fireplace, Kastle was there to remove our old fireplace and within a week were back to install our new fireplace. The install happened on time and the installers were exceptional. I will be recommending Kastle to all my family and friend as the service and quality were beyond my expectations.

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Company Response

We're happy to be part of your renovation and we hope you enjoy your fireplace for years to come!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Kastle Fireplace Ltd

Hi there, welcome to Kastle Fireplace. We're a unique and fast-growing company, privately owned by Doug Davie. At Kastle, our primary goal is to take good care of our customers! We sell, install and service the fireplace industry with natural gas, propane, electric and wood fireplaces. We design, build and install our fireplaces with the finest cabinetry, marble, a full line of cultured stone and much more to compliment our installations. We have trained, technical representatives and trained and licensed gas and wood installers on staff.

Kastle Fireplace is an authorized retailer for the following products:

CATEGORIES
Fireplaces, Fireplace Mantels, and Chimney Sweeps
PRODUCTS
Gas, Wood, Electric Fireplaces, Stoves & Inserts
SERVICES
Full Service Department
BRANDS
Valor - Heat & Glo - Marquis - Montigo - Majestic - Vermont Castings - Heatilator - Regency - Astria - Dimplex - QuadraFire - RH Peterson - Amantii - Morso - Dynasty - Enerzone - Valcourt
STYLES
Fireplaces, Stoves & Inserts
SPECIALITIES
Contractors, Designers & Architects
WEBSITE
http://kastlefireplace.com
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
12
PAYMENT METHOD
Visa, MasterCard, Cheque or E-mail Transfer & Cash
LICENSES
Certified Gas Technicians, WETT Certified & TSSA Licensed
MEMBERSHIPS
TSSA, BBB, MBT, HPBA & HPBAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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