Reviews

10/10

I was looking for a fireplace insert. Chose Valor G3Classic Owner Doug spent an hour with me going over options. Installation was within a week thanks to being in stock. Service was superior in all regards.

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Company Response

Thank you so much for your review, Doug!! We hope you stay warm and safe this Christmas with your new insert!

10/10

After deciding to place a gas fireplace in our basement during our current renovation, I began to look around for dealers, service providers etc. in the Burlington area. I received quotes from 3 companies located near Burlington but was still not sure about the quality of the installation. Often one company sells the product but they then "contract out" the installation. From past experience with others products this sometimes results in a very quick and superficial installation, because they are usually doing it for a "set contract price" and have several to do in a day. So I decided to research the reviews on Home Stars and found TJ's Fireplaces and Gas Services located right here in Burlington. I AM VERY PLEASED THAT I DID!!!!! TJ was very quick to respond to my initial email inquiry from his Gmail account tjsfireplaces@gmail.com (Note that this is an updated address and replaces an earlier Cogeco address) Based on our email conversations we set up a no obligation site visit to get a firm quote based on TJ's visual inspection. All installation tasks and were to be completed by TJ himself and could be done in a timely manner. His overall cost was lower and the satisfaction of knowing that he would handle and guarantee the installation himself was the item that sealed the deal. Installation went according to schedule and TJ was every bit as efficient and careful as he said he would be. I am very pleased with the product, installation and service provided by TJ. Be sure to at least include TJ in your quotation process, you will not be disappointed. The single wrinkle in the whole process was of my own doing. A week or two after installation we went away and so I decided to shut off the pilot light since a gas appliance was new to us. Upon return I realized that I did not know how to successfully relight the pilot. TJ is helping me through the process. Thanks TJ Doug C

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Company Response

Thank you for an outstanding review
I do realize the importance of being hands on in a business that carries your name
Heading into my 30th year in business
I am always there for my freinds and customers and customers who become friends
Thank you TJ