Toronto Comfort Zone

Fireplaces
18 Lola Rd Toronto ON M5P 1E4
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Fireplaces
Toronto Comfort Zone
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97%

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Reviews by rating (past 12 months)

Reviews for Toronto Comfort Zone

Average customer rating:
9.9 10 (93 reviews)

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Andre G. from Toronto
Andre G. from Toronto
2 reviews Toronto, ON
10/10

Gas fireplace installation

We needed to replace our old gas fireplace. Sonny at Toronto Comfort Zone explained the options and answered all my questions. He quickly followed up and the installer showed up on time on the appointed day. The installer did a great job of removing the old gas fireplace and installing the new one, even managing to preserve the existing mantle. I highly recommend Toronto Comfort Zone for your fireplace needs.

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Ian W. in Scarborough
Ian W. in Scarborough
2 reviews Toronto, ON
10/10

Fireplace

After getting led astray by my contractor on another type of fireplace. Visited Sonny at his store and he was able to suggest a solution to our problem. His installers were clean and professional and showed up on time.

At Sonny's suggestion we also used Luigi to finish the surround around the fireplace. Turned out great and we are very happy with the overall experience.

1 of 1 people found this review helpful.
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Company Response

Thanks Ian for your nice review, we at Toronto Comfort Zone are very glad to add another happy client to our long list of customers. We hope the fireplace will work fine for years to come.

Sharon
Sharon
1 review Toronto, ON
10/10

Installation of gas log in fireplace

Sonny was very helpful explaining the products and Chris did a great job with the installation. Sonny provided excellent customer service and I would highly recommend them.

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Company Response

I appreciate you taking the time and writing the review Sahron and I am very proud that you chose us as your fireplace supplier in Toronto. Sincerely.

Bart
Bart
1 review Toronto, ON
10/10

New Napoleon Fireplace Insert

I had an old fireplace insert that needed to be replaced. I contacted Toronto Comfort Zone and spoke to Sonny and explained my needs. I provided him the dimensions of my fireplace opening and he quickly recommended several models that were suitable for me. He worked with my budget and we arrived at the Napoleon GI3600. The installers arrived and were knowledgeable and professional. I'm now enjoying the comfort and beauty of my new fireplace. I enjoyed working with Sonny and found him to be professional and very knowledgeable. I highly recommend doing business with Toronto Comfort Zone.

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Company Response

Thanks Bart for your review, it was my pleasure working with you, everything went smoothly from beginning to end. We are very happy to have you in the circle of clients. Enjoy the fireplace.

ShaZillmer
ShaZillmer
4 reviews Toronto, ON
10/10

Dimplex Fireplace/Media Console

I moved last year and wanted to add a dimplex unit to my living room. Thanks to Toronto Comfort Zone my dream came true.

Like so many people these days I was able to do all my research and decide exactly what I wanted online. However the "challenges" of ordering online made me realize that my needs would be much better served by finding a local retailer. Easier said than done... and I was really disappointed with the first few stores I called because they were charging significantly more for the unit that 4 online websites that deliver in Toronto.

Ultimately I called the Dimplex head office and they referred me to Toronto Comfort Zone. I called Sonny and then went to visit his beautiful shop. He offered me a competitive price and also answered all of my questions regarding assembly and installation. I am so glad we connected. I highly recommend this store to anyone looking for this type of product. Ticked all the boxes.... excellent customer service AND competitive pricing. Very glad I was able to support this local businessman.

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Company Response

Thanks Sharon. I don't even know how I can thank you enough for your trust in us, doing business with us and finally writing the review and sharing your experience with others. Hope you enjoy your beautiful fireplace for years to come. Sincerely.

Ken
Ken
2 reviews Toronto, ON
10/10

Electric Fireplace Purchase

So I emailed Toronto Comfort Zone with an inquiry about the price and availability of a Napoleon Linear fireplace. Sonny responded very quickly and provided me with the MSRP and a discounted price he would sell it to me for.

The product was back ordered a week longer than what he said it would be, but emailed me to let me know .

A great experience dealing with Sonny. A very friendly and knowledgeable man. I would highly recommend his services.

Thanks again!

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Company Response

Thanks Ken for your detailed review, it has always been my pleasure to work with clients like yourself. Enjoy your beautiful fireplace.

E. B.
E. B.
1 review Toronto, ON
10/10

Fireplace Replacement

Toronto Comfort Zone replaced an old wood-burning builder-installed fireplace with a new zero clearance direct vent gas fireplace. From start to finish it was a pleasant experience. Sonny explained everything in full when he came to assess the project. He patiently answered all our questions. On the install day, Arek arrived exactly on time and executed the job quickly and efficiently. When he had finished there was no sign that major construction had occurred. The room was as clean as a whistle. Most importantly, the service and the end-product were exactly as promised.

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Company Response

Thanks Susan for your kind review, all of our team are very happy to see you liked the whole process, that's what we wanted to achieve. We appreciate your trust in Toronto Comfort Zone, please let us know if you need help at any time.Sincerely.

DMSR
DMSR
2 reviews Toronto, ON
9/10

Customized fireplace

Highly recommended.
Decided to go with the option to have a specialist hand lay the brick and was very pleased with the result and exceptional attention to detail.

Note:
Procured my own hearth and live edge reclaimed wood mantel.

Over a year later, I had a minor item that had to be cleaned up and Sonny sent his crew to address. Good customer service.

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Company Response

Thanks for your review. I really appreciate your trust in us at first and secondly for taking the time to write this nice review for us. You are only a call away from us if you ever need any help. Sincerely.

Diana M.
Diana M.
2 reviews Toronto, ON
10/10

Fireplace

They gave me the product information I needed, countless times, were priced well, delivered quickly and were available for follow up calls upon installation. They were absolutely great.

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Company Response

Thanks Diana for your kind remarks. All of our team are happy you like the results and we are proud that you chose us as your trusted fireplace supplier in Toronto.

Jeremy
Jeremy
3 reviews Toronto, ON
10/10

Gas firepit order

Great service. Quick response to emails. Lent us samples with no questions. Firepit we ordered came in 2 weeks earlier than anticipated.

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Company Response

Thanks Jeremy for trusting us as your fireplace supplier in Toronto and we are happy that we could meet your expectations.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Toronto Comfort Zone

Our newly renovated showroom in midtown Toronto, offers gas, electric, wood and gel fireplaces in traditional and modern styles, bringing your home a sense of relaxation, comfort, warmth and beauty. These exquisitely designed and quality manufactured fireplaces are offered at competitive prices. Our Toronto fireplace specialists also offer free professional in-home consultations to help determine the right solution for you. Wood or cast stone mantel, book cases or cabinets, we do it. You want to fix your masonry fireplace, drop a liner, come to us, we take care of you. Refacing the fireplace ? You're at the right place.

CATEGORIES
Fireplaces
PRODUCTS
Gas, electric and wood fireplaces, wood or cast stone mantel, bookcases, shelves and cabinets, concrete walls
SERVICES
Sales and installation of gas, wood and electric fireplaces, installing the wood and cast stone mantels with your desired style, color and size, refacing your fireplace with marble, granite, tile, ledgestone and other material, lining the chimney, installing the custom fireplace doors, installing concrete walls
BRANDS
Kingsman, Regency, Napoleon, RH-Peterson, Montigo, Lennox, Astria, Ironstrike, Dimplex, Amantii, Dynasty
STYLES
Contemporary, Modern, Traditional
SPECIALITIES
Fireplaces , Mantels, Refacing the fireplace , Masonry fireplace
WEBSITE
http://www.torontocomfortzone.com/
YEAR ESTABLISHED
0
PAYMENT METHOD
Cash, Debit , Credit card , Check
LICENSES
Licenced gas technicians
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.