Purchased a Dimplex BLF50 electric fireplace and received great service in the showroom and over the phone from Sonny and Brian.

Good place to deal with they are helpful and they have a lot of products to show

Visited our home, on time, assessed our issues, made sensible cost efficient suggestions. We later visited his shop, viewed various models. Sonny worked with us on installation issues, explained all the options. Unit was ordered, arrived ahead of schedule, and lifted into our vehicle.
Every one of our several phone or email contacts were immediately answered. Overall a very good experience.

Great experience. Would use again and recommend. Excellent product knowledge and onsite were very helpful.

Excellent service by company and do not hesitate to use this service. Sonni provides constant updates. Notwithstanding numerous complications due to problems with our chimney he coordinated and delivered two new gas fireplaces. The service coordinates the chimney, instal of liners and fireplaces and takes charge from day one. I highly recommend this company.

I have nothing but good things to say about Toronto Comfort Zone. I was impressed by the selection of mantels on their website. I contacted them, Sonny came to my home to do an estimate, and the job was completed by Hossein within 2 weeks. My mantel looks incredible and turned out better than my highest expectations. It is now the focal point of my home and a grand masterpiece. I recommend Toronto Comfort Zone very highly and I plan to use them again for my other two mantels.

Sonny was a very helpful and informative resource in sales when I was making my decision about which company to go with. Without pressure. He came to my home to measure and assess the installation process. And did a great job. When the team came to install they were very dedicated and hard working and operated very safely. The job was done as quickly and cleanly as possible. Just one omission - they didn’t show me how to turn on the fire without the remote control. And how to change batteries in remote and in fireplace box. But Brian in the office explained over the phone. I recommend this company and team highly

Great company and service! $1000 cheaper than competitors. Sonny is very knowledgeable and came over to do a site inspection and help me choose the right fireplace. Super happy about how it looks. THANK YOU!

Sunni and his staff supplied and installed a gas burning insert in our wood-burning fireplace in September, after doing a thorough inspection beforehand to determine the best fit. Once the decision was made, they were able to order the unit and plan the installation very quickly. During installation a problem arose because of the age and construction of our chimney. The installers had to pause and Sunni returned promptly with additional personnel and resolved the problem to our satisfaction. Everything was done promptly and cleanly, with no added cost for the extra time and labour.
In the short time we have had the insert , it has proven to be reliable and functions as promised.
We are pleased with the results and I definitely recommend Toronto Comfort Zone for their professional and friendly attitude.

Installation of three gas fireplaces. Salesmanship was excellent, great knowledge, great selection, great service. You won’t get this from your general HVAC contractor.