We needed to replace our old gas fireplace. Sonny at Toronto Comfort Zone explained the options and answered all my questions. He quickly followed up and the installer showed up on time on the appointed day. The installer did a great job of removing the old gas fireplace and installing the new one, even managing to preserve the existing mantle. I highly recommend Toronto Comfort Zone for your fireplace needs.

After getting led astray by my contractor on another type of fireplace. Visited Sonny at his store and he was able to suggest a solution to our problem. His installers were clean and professional and showed up on time.

At Sonny's suggestion we also used Luigi to finish the surround around the fireplace. Turned out great and we are very happy with the overall experience.

Sonny was very helpful explaining the products and Chris did a great job with the installation. Sonny provided excellent customer service and I would highly recommend them.

I had an old fireplace insert that needed to be replaced. I contacted Toronto Comfort Zone and spoke to Sonny and explained my needs. I provided him the dimensions of my fireplace opening and he quickly recommended several models that were suitable for me. He worked with my budget and we arrived at the Napoleon GI3600. The installers arrived and were knowledgeable and professional. I'm now enjoying the comfort and beauty of my new fireplace. I enjoyed working with Sonny and found him to be professional and very knowledgeable. I highly recommend doing business with Toronto Comfort Zone.

I moved last year and wanted to add a dimplex unit to my living room. Thanks to Toronto Comfort Zone my dream came true.

Like so many people these days I was able to do all my research and decide exactly what I wanted online. However the "challenges" of ordering online made me realize that my needs would be much better served by finding a local retailer. Easier said than done... and I was really disappointed with the first few stores I called because they were charging significantly more for the unit that 4 online websites that deliver in Toronto.

Ultimately I called the Dimplex head office and they referred me to Toronto Comfort Zone. I called Sonny and then went to visit his beautiful shop. He offered me a competitive price and also answered all of my questions regarding assembly and installation. I am so glad we connected. I highly recommend this store to anyone looking for this type of product. Ticked all the boxes.... excellent customer service AND competitive pricing. Very glad I was able to support this local businessman.

So I emailed Toronto Comfort Zone with an inquiry about the price and availability of a Napoleon Linear fireplace. Sonny responded very quickly and provided me with the MSRP and a discounted price he would sell it to me for.

The product was back ordered a week longer than what he said it would be, but emailed me to let me know .

A great experience dealing with Sonny. A very friendly and knowledgeable man. I would highly recommend his services.

Thanks again!

Toronto Comfort Zone replaced an old wood-burning builder-installed fireplace with a new zero clearance direct vent gas fireplace. From start to finish it was a pleasant experience. Sonny explained everything in full when he came to assess the project. He patiently answered all our questions. On the install day, Arek arrived exactly on time and executed the job quickly and efficiently. When he had finished there was no sign that major construction had occurred. The room was as clean as a whistle. Most importantly, the service and the end-product were exactly as promised.

Highly recommended.
Decided to go with the option to have a specialist hand lay the brick and was very pleased with the result and exceptional attention to detail.

Note:
Procured my own hearth and live edge reclaimed wood mantel.

Over a year later, I had a minor item that had to be cleaned up and Sonny sent his crew to address. Good customer service.

They gave me the product information I needed, countless times, were priced well, delivered quickly and were available for follow up calls upon installation. They were absolutely great.

Great service. Quick response to emails. Lent us samples with no questions. Firepit we ordered came in 2 weeks earlier than anticipated.